[Resolved]  Chevrolet — Malfunction in the car

Dear sir,

My name is Prasanna and I live in Kathmandu, Nepal.

I first bought an Opel Sail in 2004 from the authorized GM dealer in Nepal. Since then I've bought 2 more Chevrolet Aveos and as recently as 1 year ago, referred 6 of my friends to the company. 4 of them bought Chevrolet Aveos.

Now, my Aveo which is 2 1/2 years old has begun giving me unusual problems since the last 6 months. Let me spell them out for you.

1. About 2 months ago, the ignition stopped working. The car wouldn't start. The mechanics at the workshop fixed it. A week later, it stopped working again-the car wouldn't start. They fixed it again. Less than a week after, it stopped again. This time, i screamed at them ( more out of frustration than anger) and they changed some component inside the car. It still goes off once Ina while and I need to turn the ignition a few times before it starts.

2. About 2 months ago, the tyres got locked. At first, the tires were locked (read: stopped moving) while trying to take the car out of the garage. As usual, the mechanics (who are very courteous btw) fixed it. Then a few days later, it happened again. Only this time the car was moving along on the road at a speed of about 20 km/hr when one of the rear tires locked and refused to move. Of course, the mechanics came, fixed it again.

3. 1 week ago, the car started swerving to the right on a straight road. No reason- the steering just started going right. I gave it to the garage again. Again, they worked on it, solved it and gave it back. Less than a day later, it happened again. Only this time, the problem was worse. So I gave it back again to the workshop. The car came back yesterday.

4. Less than 24 hours after I got the car back; today, i was driving the car when all of a sudden, both the rear tires locked in the middle of the street ! Of course, I know the mechanics really well by now and they've again promised to look into it. The manager at the workshop even called me up and offered to send a mechanic right away. I had to mention the customer service bit here, which quite frankly, impresses me. Now, only if the car was as good.

Dear sir,

I'm writing to request you to replace the car. Or give me my money back. Surely, even you must realize there is something wrong with this particular unit. I do understand if you cannot do either though. What that means for me though, apart from the obvious disappointment in buying a car for 28 lakhs and neither the car nor the company living up to its expectations, is that I'll never buy a Chevrolet again neither and I'll make sure I don't recommend it to anyone else.

Let me also tell you something else, if it wasn't for your dealer here- Annie Vaidya, who even gave me her own Subaru the other weekend because my car got stuck at the workshop, I'd be double disappointed.

Now only if your car was as good.

Best,
Prasanna

009771-[protected]
Email: prasanna.[protected]@gmail.com

Ps. If you're going to write back with the standard 'Sir, we will look into the matter urgently and inform you' line, I humbly request you to NOT bother writing back at all since I've heard it twice before already.