[Resolved]  Chevrolet — Sales and after sales services

Address:

Mumbai City, Maharashtra

Dear All,

So far I have had the worst experience of buying a car from Nikhil Automobiles (Worli), since the day I approached your dealership.
I gave the booking amount on 19th Jan'2013 and finally got the car delivered on 13th Feb'2013, obviously during this period I was given
terrible wrong commitments multiple times.

Your team members have no knowledge of your own product and the process at all.

After a lot of commiseration and wrong commitments about the exchange of my old car, I finally decided buy the vehicle without car exchange.
Again Mr.Pravin Bonde committed on the con-call that the car shall be delivered soon on 8th Feb.2013.

I visited your showroom on 3rd.Feb'2013 for the loan process at SBI Bank. I was committed that I shall receive the car on maximum 8th.Feb'2013 as I had to sell my previous car until then. I clearly mentioned give me the date on which you can surely deliver the car as in case if I sell my old car it shall be very inconvenient for me to travel from my residence (In Bhiwandi) to my work place (Malad).
Confidently your team member said it shall be given before 8th.Feb'2013 along with the entire additional services done.

My husband (Dipen Thakkar) though did not trust your people and he was asked to come to the RTO office by Mr.Sachin Dhumll to the RTO on 8th.Feb'2013 for
personally monitor the passing and registration process because the charges applied from your end for the total number was given Rs.5000/- on mail.If RTO Agent of your showroom charges Rs.5000/- for the total whose actual charges paid by us was Rs.1000/- then I suggest him to join politics because his personal interest is only in making money without work. Mr.Sachin Dhumal lastly told me that the agent is just decreasing the amount by Rs.1500/-or Rs.2000/- nothing more. Moreover, when Dipen reached RTO office, your agent Mr.Yogesh said the documents received from Nikhil Automobiles were all wrong.Shockingly,
Mr.Yogesh asked Dipen,'gadi ki passing karva ke lao'...I suppose that was his job for which he charges.

For the entire day Dipen was at the RTO Office, and the horror, your team member Miss Jhanvi had sent the wrong set of documentation!!!!
She still doesn't have any idea whether Bhiwandi area lies within Octroi or out of Octroi. The sales executive called her in front of me to confirm the location for registration and she confidently says that my residence is out of octroi. I suppose Miss.Jhanvi has some guts to deny that at your showroom knows NOTHING AT ALL about registration areas but has loads of confidence to convey the wrong knowledge. Our sufferings were multiples because of her over-confidence.

The same evening Dipen visited your showroom for the cancellation and it was conveyed to him that you shall be charged least 25000/- as cancellation charges! You charge real heavy for your own mistakes from your customer.! Nevertheless, Mr.Rohan Kadam compensated for the seat covers for their mistake. Another commitment received that the car shall be delivered on 11th.Feb as weekend lies.


This nuisance was continued till 13th.Feb and the Nikhil Automobiles did not even bother to know in the meantime how their job is suppose to get done by the customer at the RTO office, nor did they send any of their team member for the process.To the extend they did not even let the sales executive help us out reasoning that he has already left the job. THE MOST PATHETIC SERVICES, UNETHICAL AND INHUMAN!
The car was asked at the RTO office for inspection TWICE by the RTO officers...I suppose that is not the routine for Nikhil Automobiles, you guys check out how many vehicles have been asked for the inspection from your dealership at the RTO Office??? If that is the process then please shut down your showroom!!!

At last, after loads of hassle, bribes and hard work the car was through passing and released.

For your excellence work done entirely by my husband the amount spent: Rs.3000/- Agent Bribe for registration
Rs.3000/- RTO Bribe for passing

Now, the Debit Note that you have sent includes Rs.71710/- as Registration and Service Charges (refer attachment)....kindly explain what exclusive services were given in regards to the registration process from Nikhil Automobiles?????
Wherein, the actual charges paid were Rs.63131/- (refer attachment).
I need the refund in difference of the amount of Rs.8579/- charged for the registration process that was never done from your end.
And the expenses done to complete the same, (Rs.3000 + Rs.3000), mentioned above.
In all, total refund for wrong charges and harassment Rs.14579/-.

Also, refer the feedback form in the attachment that you guys did not even bother to ask for!!! I guess you knew the precise feedback already!!

You have really lost the value and the respect in all terms of sales and services!!!!

NO THANKS FOR YOUR VALUABLE SERVICES.