[Resolved]  CIBIL — Spurious data logged by CIBIL against my PAN number

Address:

West Bengal

Dear Sir,

I recently applied for a loan with LIC Housing Finance Ltd. The LIC generated a CIBIL report for me,

details for which are produced below for reference.
DATE:[protected]
TIME: 17:38:45
CONTROL NUMBER:[protected]

The report tags certain Mr. Santosh Kumar Pandey with my PAN number. I have no connection with

Pandey surname.My surname has always been Kumar without an exception.Passport number and date of

birth are also incorrect. In general the report has mixed all personal and financial transactional data

generated on Mr. Pandey with my own data. The report is an totally inaccurate concoction of two

individuals having no bearing on my actual credit history.

There are rudimentary errors which can be easily uncovered with simple logic.

E.g My PAN number starts with APJPK
Note that fifth letter is K which matches with first letter of my surname which is Kumar. This PAN

number cannot belong to Mr. Pandey.

1) CIBIL has failed to apply a very basic validation check.

Further the report assigns several personal loans and credit cards to me. I have never taken a personal

loan in my life and posses only one credit card.

This has totally jeopardized my chance of getting a loan. I have already paid advance of 7 lakhs to the

seller and I stand to lose a substantial amount of the sum if I am unable to finance my deal in 30 days. 2

weeks have already elapsed since I paid the advance.

I raised a dispute with a CIBIL stating urgency of the matter and pointing out that there's prima facie

evidence that the report is incorrect. This mistake should be acknowledged immediately in form of a

written communication. However CIBIL has chosen to completely ignore my pleas. It has instead started

a dispute procedure which they claim will take 30 days. By RBI norms banks have to respond to

complaints within 15 days. CIBIL requires 30 days to fix electronic data. This is unimaginable in todays

modern world run on computers. Further nowhere it is mentioned on CIBIL website that it takes 30 days

to fix errors.

2) Lack o[censored]rgency in fixing obvious issues and acknowledging mistakes

I have written numerous mails to CIBIL most of the mails have been completely ignored. The phone

number doesn't work. At least till now I have not been able to talk with a person over phone.

3) Lack o[censored]rgency in responding to complaints. emails and phones are not answered

CIBIL further claims that all information is supplied by banks and it cannot be blamed for a data

discrepancy.

It named AXIS, HDFC and ICICI banks as the institutions against which loan is pending. I have been

touch with ICICI and HDFC and they have confirmed that indeed I have no loans with them. I am sure

AXIS will similarly confirm that I have no outstanding loans whatsoever from it.

So if I can get a quick confirmation in matter of few days what takes CIBIL 30 days to fix an issue.

4) Lack of co ordination between CIBIL and banks

Clearly bank state that I have no loans while CIBIL says otherwise. So what good is CIBIL for if it

cannot even liaison with banks to obtain correct data and fix it on a timely basis.

My main issue is that if I do not close my deal I stand to lose a lot of money and all banks refer to CIBIL

to assess loan applicants.

Given I have never taken a loan in past it was fair to assume on my part that I would be able to secure a

loan. Now I beg your urgent intervention to bring to notice to appropriate authorities lack of professional

conduct on part of CIBIL.

CIBIL even hasn't got an escalation matrix in place. That is one of the reasons I write to you.

CIBIL dispute ID DIS[protected].


Kind Regards
Santosh Kumar