Citibank — Citibank Credit card Statement & Charges
My Self Sarang Medhekar, As profession i am computer parts dealer live in Thane. I am having citibank credit card since 2 years, my card no. is [protected]. My issue is on March 2008 someone use my card through online to Radlabs movie. Purchase of tickets around Rs. 4000/-, but i am not done this transaction. About this transaction i am know in May 2008, because i am not getting any statement. when i am know about the faked transaction first i am give request to citibank phone officer for close my card transaction. Before two days citibank send me new card with above mentioned card no., after that citibank officer told me if your card is misused then send us a CDF form & he told me i am sending u the form, after long time i am not getting any CDF form, But i am regular pay my outstanding except my misused transaction as per telecommunication with citibank officer.
every time citibank officer told me ur issue is pending so we are giving you a temporary credit, On October 2008 i am get CDF from from Citibank Website, then i am fax CDF form to Citibank, Then citibank officer told me ur issue is closed, then i am ask for my recent outstanding with confirmation from citibank officer i am make my whole recent outstanding but on next month of November suddenly citibank citialert SMS comes in my mobile your outstanding amount is around Rs. 8000/-, actually i am not doing any transaction on my card. because i am cut my credit card. From Citibank i am take Rs. 1, 00, 000/- Draft for my requirement this draft EMI is Rs. 3565 it's my actual due on every month that i am only paying.
When i am talk with citibank officer for my Rs.8000 outstanding they told me it's ur late payment & Interest charges. but actually i am make my recent outstanding due with the confirmation from citibank officer, but i don't know about this charges.
Above is details of my issue.
Still i am not getting any Physical Statement from more than 6 months, Many Time i am Confirm my Address, actually except statement i am getting all the letters from Citibank, then why i am not get any statement. Therefore i am make payment of my EMI, now from citibank officer i am mentally harass. please solve my problem.
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