[Resolved]  Citibank Credit Card — CREDIT CARD FRAUD-DAMAGE PHOTO CARD SWIPE IN MY ABSENSE

Dear Sir/Mam,

I am Neeraj Sharma Working As a Store Manager With Aditya Birla Nuvo Ltd.

I want to make a complaint against CITIBANK towards the CREDIT CARD FRAUD.

The case starts from 8th of October, when I was in Faridabad for the opening of one of the new store at that place. One of the city bank executive called me to upgrade my card as a METRO CARD, and to increase my card limit as well and same day i.e. on 8th of October at the same place a Citibank Executive came to my faridabad office along with the new Citibank Credit Card Form with my all details as these details either I know or the Citibank people know and which are very confidential. I gave my card into four broken pieces to executive and filled up a form and went back with all updated details, In addition he promised for the up gradation of the card and up gradation of limit as well.

On 28th of October when I checked my Credit Card Statement, I saw that somebody swiped my card for Rs.18000/- at Shanti Raj Trade on 12th of October.

Now the Grievance arises from following points which City Bank is doing:-

1. My entire personal details leaked form Citibank, the person who called me even he knows my other cards details and he watched my transitions and credit limit and pending credit limit also, and he swipe my card for the entire balance amount. I sure this is
2. I given my card into four broken pieces after cutting it, how can a merchant accept a broken card?
3. My card was a photo card and without my absence how can a merchant swipe a damaged card? when card holder is different?
4. My card was a signature card, how can a merchant accept a copy of charge slip without the original signature and when signatures are not matching.
5. Somebody swiped my card for a big amount Rs.18000/- and I have not received any sms or call form bank side for a very big transaction.
6. According to Citibank, I will have to pay the entire amount on the due date.
7. According to City Bank, the investigation department will take Two Months to investigate the case and till that time I will have to pay, the all charges will be levied by the bank for two months which I am not liable if any investigation is going on.
8. In all the credit cards fraud cases normally all the banks provide the entire details of the merchant but here in City Bank nobody is ready to provide even a single information like place of the merchant and full name of the organization or merchant where I can do some investigation from my side also.

Please help me I am unable to pay this amount ( Rs. 18000/-)

Yours truly,
NEERAJ SHARMA,
Mobile Number: - [protected]
Email: - [protected]@yahoo.co.in,
Add- Flat No.-40, 1st Floor,
DDA FLATS, TODAPUR,
NEW DELHI-110012