[Resolved] Citibank Credit Card — UPDATION OF PAN# TO SOMEONE ELSE'S CARD | |
I am presently holding a Citibank Indian oil credit card# 5546XXXXX3008 in the name of sarabjeet singh kalra at the address 1c-144, Namdhari colony, Kirti Nagar, New Delhi-110015. As on date their is no such amount outstanding on my credit card and I haven't misused it or several other credit cards which presently I am holding. Being a Manager in one of leading Bank of the industry, I am very much aware of the T&C of credit cards and it's usage. So I have never tried to mis use it as it spoils my credibility in the market. Every thing was working fine with my Citibank cc till last 5-6 months. But from the last 5-6 months I am receiving calls from mathura road collection division that a sum of 70-80 thousand is outstanding on my credit card # [protected] which surprisingly is not my card. I have never received this card physically and the number is also different from the card available with me. On my further discussion with cust care executive 4 months back it came to my knowledge that above mentioned card is in the name of Mr. Sarabjeet Singh with a diff DOB, Diff address i.e. of Vaishali, Gaziabad, Diff mother's name but with a common mobile number i.e. [protected]. On further enquiry with the executive he also informed me that transactions has been done from Gaziabad and I have been never to Gaziabad in my life. It was also agreed by the cust care executives that this sum does not belong to me and they have confirmed that in future no calls pertaining to outstanding amt will be given to me. But from last week again I am getting calls from collection division mathura road. After complaining to citi they come up with a reply that your contact details has been wrongly updated on the defaulter's card and also your pan no. has been updated on his credit card which same has also been sent to CIBIL. Regards Sarabjeet Kalra Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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citi bank indian oil card — wrongly debited for my credit card
Date:-20/03/2009From :Hitesh S. Thakkar
104 Mansarovar Appt.
Off M.G.Road,
Opp: Bohra Colony,
Kandivali(W)
Mumbai -400067.
To,
Citi Bank N.A
Chennai
India
Dear Sir,
Sub: - Wrongly debited my account of my credit card.
Reg: - Card No: [protected]
[protected]
[protected]
With Ref to above the following are the facts:-
(1) My card no [protected] Issued by you and I had carried out various transaction and paid my due in time.
(2) I had phone call from Citibank NA and are telling various facility like online payment of different bills through citi bank and I had registered the same for my cell with “orange SI”
(3) But due to bad service in that particular period i.e tower heavy congestion I had discontinued with them and correspondently instructed yourself to cancel my standing instruction towards “Orange SI” on 2nd Jan 2003 and talk with miss pooja in Mumbai office.
(4) But I had seen in my bill that my request was not register and you had made the payment wide their statement dt 13/12/2002 to 11/01/2003, where as I had given my request on 02/01/2003 but you had made the payment on 09/01/2003.
(5) Even in your Mumbai I had talked with miss pooja and she told me that she will cancel the said card then automatically my standing instruction will get cancelled but I have to pay Rs. 100/- for replacement of my card which even you had charged in the statement period 12/01/03 to 12/02/03 and even I had paid by Ch. No 812846 dt 17/02/03 Rs 843=20
(6) Even I had mad written application dt 17th Feb 2003 to Miss Abirami and I had fax on[protected] at 18=21 requesting the same.
(7) Now my new card no [protected] statement period 13/02/03 to 12/03/03
in which you had once again debited my Account by Rs 1114=29
(8) Statement period 13/03/2003 to 11/04/03 you had debited my card for Rs. 874=9
Afterwards Rajaram mgmt services pvt ltd had approached me that please give
me the payment and I will give you settlement receipt as soon as your payment cheque clear from your bank. So I had given the statement in which I had paid Rs. 1398 as per the statement.
Afterwards I had signed declaration form dt. 30/06/2003 in which I had shown all facts but no out come.
Even your staff is calling from different different location and threating my staff over phone twice or thrice in a week or even several time in a day which give me mental torchure and I spoil my health and I have been detected minor blood pressure.
Under the above circumstances I request your good selves to consider this matter earnestly as grievances of consumer and instruct your Credit Card Dept not to hares customer and the same letter give it to me for my future shield.
With regards
HITESH S THAKKAR
plzz reply me within 7 days