[Resolved] Citibank Credit Card — Misuse of my Citibank Credit Card

[Resolved] Citibank Credit Card — Misuse of my Citibank Credit Card

K Kathiravan Rajasekar

Dear Sir, I see that some harmful hacker had misused my credit card to book 3 Airline tickets in Kingfisher and Sahara airlines on 31st August. The card had been blocked by Citibank soon after they identified the fraud. I was shocked to see my statement with around 30, 000 being misused. IM not in India currently to proceed further in person. Can you please advice me the actions I have to take. Don't the Airlines follow the policy where without the credit card used for booking the ticket, the passengers ticket will not be valid ? Please help me in this issue. Regards Kathiravan Rajasekar Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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jaavide nver

from Mumbai, Maharashtra

On my CitiBank Credit card 2 fraudulent transactions have taken place on 12th December 2008, one amounts to rupees 10, 000/- and another of rupees 25, 000/- worth of purchases made. Both purchases are made with BHARTI AIRTEL The fraud came to light on 16th december 2008, when i checked online status of my cheque payment to citibank. I immediately, reported the matter to citiback customer service and they straightaway blocked my card, and conveyed that they could get the purchase details only in the next 48 hours. They asked me to send them the fax a document 'card member declaration form' to initiate an investigation into the fraud. I suggested whether i should be making a police complain, but they squarely told me it's entirely my call; I could go ahead and make one or vice versa.
Now, I'm confused whether i should make a police complain or wait till such time citibank informs me about the progress in this matter.
Kindly, help me out with advice so that i can safeguard my interests and liablity.
Thanking you.