Citibank Credit Card — Double payment made to Member Establishment Bankers | |||
I am holding Citibank credit card bearing number [protected] and used the same for online payment of property tax on my residential plot to Bangalore Development Agency Bangalore on 13.04.2012. Amount remitted to Bangalore Development Authority through Corporation Bank Kumara Krupa Bangalore branch is Rs 2,475.00 But the Citibank has charged me two times the amount for the same date and under same Ref No. which is not in order. My repeated requests for lodging a complaint with the Member Establishment Bank i.e., Corporation Bank Bangalore branch through Citibank was not considered by the Phone Banking Officers of Citibank. They have not guided me properly and not furnished me the address of Corporation bank branch to whom they have made the payment. Their non cooperation either to lodge a complaint with the Member Establishment Bank or to furnish me the details of payment made by them has resulted in loss of finance as well as Mental tension and agony. The very casual approach and apathy to know the affected customer's mind has given me an idea that my funds would not be safeguarded by Citibank. I am unable to believe that such casual approach towards customer's concern is a matter of grave concern that to they should have taken into account a long time association with Citibank for over 17 years with them as a Credit card holder. Where the quality of service has gone? Or whether Citibank has got lot of customers whose complaints they are unable to cope with them.? Was this information helpful? | |||
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Citibank Credit Card — Non cooperation and lack of information
This is a joint deal of Citibank Credit card department and the citibank savings account. The credit card department blocked the account for the minimum amount, now when we have deposited more than the minimum amount they are still not unblocking the account so that we can transfer the funds. I was asked to send a fax giving the Accont department the authority to release the amount to my credit card but they gave NO RESPONSE, then i called on customer care so they told me to leave a tele request ( service request number : 99785) i did the same and i was given 12th September as the last date but again nothing happend i calld again and again but they kept on dragging the last date and finally gave 20th Sept the last date because 18th September was the last date for credit card payment so now we have again got another statement for the last month payment plus a heavy interest amount on the same.As i am out of india, my wife tried calling citibank to follow up the matter but nobody reverted back.