[Resolved]  Citibank & Indian Bank — ATM CASH WITHDRAWAL DISPUTE

Address:

Chennai, Tamil Nadu

Dear Sir,

Good Evening,

I am an account holder of Citibank(Mount road). I tried to withdraw cash from the Indian Bank ATM, which is at Valasaravakkam on 15th August 2011. First i tried to withdraw Rs.10000, the transaction got declined, and again i tried to withdraw for the same amount for two more attempts, but still the cash did not get dispenced. So i tried to withdraw from the nearest IDBI ATM and i withdrewed Rs.10000 only. After seeing IDBI Bank receipt, then i saw that there was a debit of Rs.30000 from my Citibank account . I raised a complaint with Citibank regarding the same and they also investigated with Indian Bank . Then Citibank came back to me with a reply that the transaction was successful.
Without withdrawing money from the ATM, they are showing some reports saying i made the withdrawal. So i asked Citibank to get the Video footage from Indian Bank , and they came back to me with a reply that Indian Bank do not have the Video recording for that particular day.
Sir finally as an account holder there is no security for my account from my account bank Citibank. Its almost more than 80 days and still my issue is not solved. As per the final responce i got from Citibank, i was routed to contact Indian Bank directly for further escalation. I am really doubtfull whether i will get my money back or not?



Also i had reported regarding the same to the Banking Ombusdsman team and to the Commissioner officer ( CCB TEAM). But still i did not get any responce from any of them . I am the only breadwinner for my family and my father is a heart patient( 61 years old). Our entire family is really disappointed because of this issue.This Rs.30000 is not a small amount for a middle class person like me. Because of this issue i afraid to maintain the Bank account itself with Citibank.

Kindly need your assistance to get my money back at the earliest.

Thanking you



Regards
GaneshBalaji.K.
+91 -[protected]