[Resolved]  Citibank Suvidha Account — Citibank Corporate Account Converted into Individual Acct Without Concern

Address:

Bangalore, Karnataka

The Citibank People Are frauds no-1,As long As we ahve a relation Of Account With them They Are Very Polite And Nice to Us ,But once We come out of their Service They try to Extract All that u have inur acct And more than that also,the mental tensionThey Give u is immense,Please Find the Below Mail Where They Have Converted my Corporate Suvidha Acct to Indivual Acct Without My Concern And my Acct Runs in the -ve Balance And when I Redeem My Mutual Fund Acct they Hold my Mutual fund reedemed Acct Aganist my -ve Acct,I[censored] read the below Mail they State That ; > As the required balance of Rs.25,000.00 was not maintained in your Acct-Well please tell Me if A person Who IS Drawing A salary OF 10000 pert month How Can they Enforce A rule to Maintain A minimum Balance of 25000 per month,This is illogical,Please Dont Have any Sort Of Banking Relations With Citigroup,As they Will Loot U o[censored]r Hard Earned Money,For My person Experience Please See the Below Mail Sent By Ciitibank Fro my Queries

Reply |India Service to me
show details Oct 19 (5 days ago)
Dear Mr. Dominic,

This is with reference to your email dated October 14, 2011.
We confirm that, Suvidha Corporate account will be changed into a retail account if the salary credit does not happen in the account for a consecutive period of time.
This is available in the Terms And Conditions mentioned in the account opening form.
Our records indicate that, a letter confirming the conversion of the account from an Active account to an Inactive account has been sent twice to the mailing address maintained in our records on June 04, 2009 and on September 20, 2010, prior to the account conversion.
We regret any inconvenience caused.

For any further assistance, please feel free to contact our 24*7 CitiPhone banking division.

You can visit the following link to know all our CitiPhone numbers:

https://www.online.citibank.co.in/customerservice/citiphone.htm
We assure you of our best attention at all times.

Sincerely,

Jayasri B
Manager Customer Care

We welcome your feedback about this query resolution experience. To share your feedback, Please visit:

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Citibank India has been awarded the "Best Consumer Internet Bank 2009 and 2010 " by Global Finance.Log-on to https://www.online.citibank.co.in/ and experience the convenience today!

For the Security of your transactions, we request you to raise any further queries through Citibank Online, our Secure Internet Banking web site, using your Internet Password (IPIN). If you do not have one, getting it is easy. You can visit the site below and generate one instantly.

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Disclaimer: The information contained in this message is confidential and intended only for the use of the individual or entity identified. If the reader of this message is not the intended recipient, any dissemination, distribution or copying of the information in this message is strictly prohibited. If you have received this message by error, please notify the sender immediately.

; From: dominic kumar ([protected]@gmail.com)
; Date: Friday, October 14, 2011 07:24 PM
; To: India Service ([protected]@citi.com)
; Subject: Re: Citibank Corprate Acct Converted intoIndivual Acct Without
; Concern
; I[censored] people have prior information passed on thru mail to me ,did u
; get any mailconformation stating it to convert it to individual
; acct,do u have any sort of documents supporting ur statement,
; I am sorry to tell u that u people are frauds cheating
; customers,believe me I am going to take this issue to the consumer
; court,and the media also,u people are frauds no1
; On 10/14/11, India Service <[protected]@citi.com> wrote:
; > Dear Mr. Dominic,
; > This is with reference to your email dated October 14, 2011.
; > As per process, we inform you that the Suvidha Corporate account will
; be
; > converted to a Suvidha Individual 25k Account, if salary is not
; credited to
; > the Corporate Account for a considerable period.
; >
; > On review of our records, we found that there was no salary credit in
; your
; > Corporate account for a considerable period. Hence, your account has
; been
; > converted to Suvidha Individual 25k Account on July 11, 2008.
; >
; > As per RBI Circular No. DBOD.NO.AML.BC.58/14.01.001/2004-05 dated
; November
; > 29, 2004, it is obligatory for all banks to collect specific
; identification
; > documents to retain the account as a Suvidha Individual 25k Account.
; >
; > The prior intimation in this regard was sent to your mailing address
; > maintained in our records.
; >
; > The average monthly minimum balance has to be maintained in your
; Suvidha
; > Individual Account is Rs.25,000.00 .
; >
; > The non-maintenance of the minimum balance would attract a service
; charge of
; > Rs 250.00 along with service tax and education cess of Rs.25.75 from
; your
; > account..
; >
; > This charge is applicable to all our customers.
; >
; > As the required balance of Rs.25,000.00 was not maintained in your
; account,
; > the service charge was debited from your account for every month.
; >
; > We regret to inform you that we are unable to reverse the charges.
; >
; > The negative balance reflecting in your account is Rs. 5874.65, as on
; date.
; >
; > For any further assistance, please feel free to contact our 24*7
; CitiPhone
; > banking division.
; >
; > You can visit the following link to know all our CitiPhone numbers:
; > https://www.online.citibank.co.in/customerservice/citiphone.htm
; >
; > We assure you of our best attention at all times.
; >
; > Sincerely,
; >
; > Jayasri B
; >
; > Manager Customer Care
; >
; > [image: ]
; >
; > We welcome your feedback about this query resolution experience. To
; share
; > your feedback, Please visit:
; >
; https://www.online.citibank.co.in/portal/newgen/customer/feedback-form.htm
; >
; > Citibank India has been awarded the "Best Consumer Internet Bank for
; the
; > years 2009 and 2010 " by Global Finance. Log-on
; > to https://www.online.citibank.co.in/ and experience the convenience
; today!
; >
; > For the Security of your transactions, we request you to raise any
; further
; > queries through Citibank Online, our Secure Internet Banking web site,
; using
; > your Internet Password (IPIN). If you do not have one, getting it is
; easy.
; > You can visit the site below and generate one instantly.
; >
; > https://www.citibank.co.in/ssjsps/ssindex.do
; >
; > Using our Secure, Authenticated Citibank Online Channel to raise
; queries
; > also ensures that we can respond faster to your needs."
; >
; > Dear Customer, Have you experienced the convenience of Statement on
; E-Mail
; > ? Your bank statement will reach you on e-mail every month giving you
; the
; > power to print and archive your statements for future reference.
; Register
; > for Statement on E-Mail and say NO to snail-mail from today! By doing
; this
; > you are also helping the environment. Yes, for every SOE registration,
; > Citibank is contributing the cost of a physical statement to the World
; Wide
; > Fund for Nature (WWF) to conserve our environment
; >
; > Log in to www.citibank.com/india with your I-PIN and sign-up for
; > e-statements now!
; >
; > Disclaimer: The information contained in this message is confidential
; and
; > intended only for the use of the individual or entity identified. If
; the
; > reader of this message is not the intended recipient, any
; dissemination,
; > distribution or copying of the information in this message is strictly
; > prohibited. If you have received this message by error, please notify
; the
; > sender immediately.
; >> From: dominic kumar ([protected]@gmail.com)
; >> Date: Friday, October 14, 2011 08:41 AM
; >> To: [protected]@citi.com ([protected]@citi.com)
; >> Subject: Citibank Corprate Acct Converted into Indivual Acct Without
; >> Concern
; >> hi sir/madam,
; >>
; >> Please Help Me out
; >> I k.dominic was holding A Citibank Debit Card oF a x company Acct no
; >> [protected] ( in 1999) in bangalore, it was a corporate Account,it so
; >> happen that after quitting the Company that the Acct was Not
; closed,way in
; >> 2006/2007,And without my concern the Account Has been Made As
; Indivual
; >> Account,which was not been intimated to me,Without my Concern OR Any
; one
; >> from Citibank Calling For the Conformation,now as on today For the
; Acct
; >> Maintance Fees Charges Has been Added And my account is in negative
; >> balance of 13000 as on today.
; >> Now after these Years I realised that I have an Mutual fund account
; That
; >> was Attched to my Account And When I have redeemed the mutual fund in
; my
; >> account the redeemption was held Aganist as a indivual account
; negative
; >> balance,Which is also Done Aganist my concern,Why no one from
; citibank Had
; >> called me when there is an acct that is going in negative balance for
; till
; >> date 13000 rs,Please Explain?
; >> Please Help me out in this Matter,As my Financial Status is not Good
; >> ,presently iam jobless that is the reason why i redeemed my mutual
; fund,
; >> please consider my case with sympathy
; >>
; >> And help me out in this issue to get solved & get Back my Hard Earned
; >> investments,As i had a good relationship with Citibank.
; >> my Contact no -[protected]
; >>
; >> Acct no-[protected]
; >>
; >> card no-[protected]
; >> Waiting for a Favourable Reply
; >> regards
; >> Dominic
Regards

Dominic