[Resolved] Club Mahindra Holidays — Club Mahindra

[Resolved] Club Mahindra Holidays — Club Mahindra - blank promises

S Sudip from Chennai, Tamil Nadu

I'm became a member of Club Mahindra Holidays under the following promises made by one of their sales person (SUTIRTHA BASU) at their Salt Lake City Centre Branch (Kolkata): 1. Free 2nights/ 3 days complimentary Holidays at Radison Raichak Resort (Kolkata) - But actually it turned out to be a free holiday in only selected Club Mahindra resorts and not in Radison Raichak Resort 2. A special 4nights/ 5 days package on pre-determined dates for 5 Adults and 2 children in Toshila Resorts (Puri). The sales person kept on assuring me that everything is booked and I would get a confirmation 1 week before the journey date. But when the time came, I got NOTHING and the sales person absconded. I contacted his manager (SHAIZAD), but he denied to offer any help. When I tried to book it on my own, they said that I have to shell out additional Rs.20, 000 for the same. While SUTIRTHA has been a cheat; sales managers like SHAIZAD have only helped them in the process and have paid no heed to customers' plight. I've complained to them so many times, but has never received any call or updates so far. It's really disgusting and never expected from a brand like Madindra. Was this information helpful? No (0) Yes (0)
Dec 5, 2016 Complaint marked as Resolved Verified Support Mar 02, 2010 Club Mahindra Holidays Customer Care's response Dear Sudip, We are concerned that your experience with us has been a less than pleasant one. May I request you to kindly send in your concerns to my email - indu.[protected]@mahindraholidays.com. I will ensure address your concerns to as soon as possible. Regards Indira Member Relations Club Mahindra
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Comments

Rajani Verma

from Kolkata, West Bengal

I am glad I did not take the Club Mahindra membership and the credit for the same goes to the rude behaviour of the sales staff at the city center, salt lake office. Never in my life I had met any one as rude as Mr Pradip at the mentioned office. After reading many feedbacks about the club mahindra's performance I feel that Mr Pradip has helped me by being rude otherwise I would have considered taking the membership... Thanks Pradip..