[Resolved]  Club Mahindra Holidays — Unethical, push market ways, and incorrect ways of getting membership

Me and my wife were asked to visit through a phone call that we got one day. we were promised that there will only be a 45 minutes presentation and we will get some gifts for attending that like - movies tickets, and a holiday voucher for which we need not pay for the stay (not a single rupee for the stay it seemed!)

This center is located in near Kandivli west at the Raghuleela Mall. We were asked to fill in a form that had a checkbox saying that "we understand that we do not have the buy the product after the presentation". the talks started and we asked them to let us know about the cost so that we can take a decision. they delayed and the manager came to tell us that cost will be told to you for a special offer "only for the people who have come for that day's presentation" only IF we DECIDE Yes/No.

I told him that this kind of an investment or in any buy decision, I will want to take my time to convince myself and then pay up. I told him that you didnt even ask me to get my cheque, in which case maybe I can come in thinking that there is some decision making involved. This manager was so pushy that when ultimately he told the prices, he pushed us asking - "do you have financial problems?" Bugger! even if I have or dont have who the bloody fool are you to ask that? Is that what Club Mahindra is training their managers for? I was then asked to make a payment of 15K on that same day and in case I dont like it then I can take a refund. I told him that I have to play by his rules - and thats not what I want. I want to take 2/3 days to decide, speak to others who are members, and then come to some conclusion. But they were adament about - take it today else be penalised to make a decision after 2 days. Some idiotic idea of marketing spend was given to me. being a marketing professional myself, I found that hard to digest.

the worst part was this - I told the manager that I will decide and let him know in 2 days time. he just got off his seat and left. what bloody "club mahindra" manners man.we were told that tickets will be couriered to you and nothing till date has come. I did nt even expect that. it seemed that tickets were "out of stock". Hillarious!!!!

Now are all the monkeys at Club Mahindra like this? Do you guys feel we are some dynasty of monkeys who will dance when you dance? we have our choices and we will want our freedom to decide and purchase when we want. Please give out correct information and complete information so that people do not waste their time anymore.
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Dec 4, 2016
Complaint marked as Resolved 
Verified Support
Nov 13, 2009
Club Mahindra Holidays Customer Care's response
Dear Sir,

Thanks for writing in and voicing your concerns through Consumercomplaints.
Please send us your contact number and your e-mail at [protected]@clubmahindra.com (with subject line: response to your review), and we would like to address your issues as soon as possible.

Thank You.

Sincerely,

Indira

Member Relations, Club Mahindra
Verified Support
Feb 25, 2010
Club Mahindra Holidays Customer Care's response
Dear Ganguly,

In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction by Mr.Rajbir. It would be great if you can acknowledge the same.

Please do write to my email - indu.[protected]@mahindraholidays.com for any queries in the meantime

Regards
Indira
Member Relations
Club Mahindra
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