[Resolved]  Club Mahindra Holidays — Club mahindra's deceptions and the money makers

I became a member of club mahindra last year september 2009 and when was not willing to take the membership due to some other liabilities i had already planned from april 2010 i was suggested by their
Executive to for 12 months emi plan. Then as per him i could have converted the last 6 emi’s in 24 months emi of around 4500 from 15891 if i pay the 6th emi in advance.

But to my surprise when i contacted club mahindra’s collection department i was told that they had a provision to convert some 9600 to emi while the rest i would have to pay with the same plan i. E. 15891.

I was suggesting club mahindra membership to a couple of my friends who recently got engaged but then going through club mahindra’s harrowing experience i suggested them backing off the membership.

Here are the feedbacks which i provided over their site when no one was getting back to me [even though writing feedback wasnt at all helpful also].

"i have taken this membership with a payment schedule of 12 emis. I was told initially by your executive that if you pay the 6th installment in advance then the rest of the payments can be converted to 24 emis. But later when i called your collection department [number provided by the executive mr. Saurabh [protected]] i was told that there isnt such a scheme. Since then i havent heard from your side. This is really pathetic and i wouldnt like to continue with club mahindra any more. Please cancel my membership and refund all my money. I hope some one get backs to me soon else i would have to file a case in the consumer court."

"on sun, may 9, 2010 at 7:46 am, feedback wrote:
Dear mr. Dhingra,
With regard to your e-mail, we have marked it to our branch official at delhi - bikaji branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour
To assist you with a correct and deserving redressal. Please bear with us till then.

Roshan
Member relations | club mahindra holidays"

I have been waiting for a call from their so called branch [a laid back attitude quite upto club mahindra’s character as an organisation]

"hi roshan,

Thanks for the response. It seems to be inevitable for a corrective measure taken for the issue to be addressed in a satisfactory manner. I had already received a call from the bikaji branch as arranged by your executive mr. Saurabh but after hearing my plea that person never turned up. So i do not expect a positive response and please let me know the way for a cancellation of my membership. I havent used utilized any of your free holidays or food vouchers and i would willingly like to surrender the same. Just let me know the procedure for my money being refunded.

I do not want any calls from your branch as its really very disgusting on your part when you have someone calling from the branch to resolve a customer issue and the same person is trying to deviate from the issue while trying to explain me some internal facts that the discount offered to me is for government employees not meant for professionals. It wasnt me who asked for those discounts and it had been your executive so i guess this should have been resolved at your internal end.

I have other liabilities as per which i had planned everything and your executive had lured into this deal with your misleading facts. I wont have a second thought in filing a complaint against club mahindra as i have paid 7 installments. I do not want anyone passifying me as the lines have already been crossed where i am waiting for a response for more than month and a half [already paid 2 installements in this span]. I just want my membership cancelled and my money refunded.

Regards,
Rajat dhingra

Dear mr. Dhingra,
Member id: 1572623

We are concerned that you have decided to opt out of your membership.

Please refer to the membership rules, clause no 6.1 about cancellation of the membership.
Since there is no refund of the amount paid by you so far, we urge you to withdraw your cancellation request and continue to enjoy holidays with club mahindra.
On our part, we will strive to regain the trust you had placed in us and we look forward to giving you many years of memorable holidays.
Regards,
Isha adhikari"
The feedback isnt and wont ever be resolved at club mahindra’s end

Hi isha,

I dont understand you make these clauses and then your executives are trying to lure customers based on false commitments. I dont have any other option other than filing a case with the consumer court against club mahindra. I havent utilized a single holiday and neither your free coupons so why do you guys do not refund any money. Thanks for not being able to resolve my query. Please keep my membership open and i will see to it that i can go against your terms & conditions to expedite the process.

Regards,
Rajat."dear mr. Dhingra,
Member id: 1572623
We are concerned that you have decided to opt out of your membership.

Please refer to the membership rules, clause no 6.1 about cancellation of the membership.
Since there is no refund of the amount paid by you so far, we urge you to withdraw your cancellation request and continue to enjoy holidays with club mahindra.
On our part, we will strive to regain the trust you had placed in us and we look forward to giving you many years of memorable holidays.
Isha adhikari
Member relations department"


Phone call received from contact rajat dhingra by ravindran - call center on 3/27/2010 1:23:50 pm
"mem like to change the payment instrument and he claims that he receved the information from the sales exec if mem completed 6 month emi payment and further payment can change to 4800/- plz check with mem, mem may like to change to 24 instal plz do the needful"

Resolved by sudhanshu prabhakar - collection exec - delhi (B) on 4/2/2010 10:33:25 am "you might hear a reply stating that we would get back to you on this but is there really a way out. Please do not rely on these burglers and stay away from club mahindra. This just seems to be the beginning and it seems"the worst is yet to come of club mahindra."

Regards,
Rajat dhingra