[Resolved]  Club Mahindra Holidays — Service

Last week on 26th September I received a telephone call at my home informing that my Coupon had emerged to be Lucky in the Draw which provides me Two Nights Holiday at selected few Mahindra Properties. The person who called me up requested me to meet at your office at Highland Park at 15:00 hrs, the very next day to complete the formalities and avail the prize. I informed him that I shall try my best to keep the appointment though the same cannot be confirmed in view of my other prior commitments.

When I failed to keep the appointment the next day, your representative (Mrs. Tanisha and her Husband Mr. Bapa ) through telephone number[protected] again called on my wife’s Cell Phone and started using Unparliamentary Language, he did not spare even a lady and continued with his/her derogatory, unparliamentary, rough, abusive language. When I called back on the number to talk to them regarding their abusive behaviour, I could not speak to them as it was said to me that they have gone out for lunch. The person who attended the call introduced himself as the manager but never disclosed the name. Even he was in no mood to spare us, he blasted on me as if we have done some grave mistake by not attending the so called meeting at 15:00 hrs at Highland Park. I told him that this is not the way you must talk to the people whom you invite for any event, in return to that he said that “ You are not man of your words, you in unethical, you can never succeed and the saga continued”. He said that it is right that they are shouting on us as because the company has suffered a loss of Rs. 20, 000/- because o[censored]s. The heated argument continued for a while and then he banged the phone on my face.

Such experience of facing repeated provocating language from the authorized representative belittles the image of Club Mahindra. If such is the experience on becoming Lucky in a Draw, I really wonder what will be the experience like in spending Two Days Holidays in your Resort. Less said the better because imaginations can always go wild.

Your this conduct have definitely lost me as being part of your group, nor would I suggest any one to do that. Its time that your organization puts your house in order, take corrective measures and soothen the frayed tempers of the so-called Representatives.