[Resolved] Club Mahindra Holidays — non receipt of confirmed gift voucher

minakkshi.goel

from Basi, Punjab

Address:

Indore, Madhya Pradesh

We had heard a lot about great family holidays of Club Mahindra from our friends.
When we were approached for filling up form for a lucky draw at c21 mall in Indore, we happily did so.
I then recd. Sms confirming me a FREE voucher entitlement for 3 days & 2 nites free stay at your properities across India. Post which we recd. A call from Mr Rahul for coming to their office for a 30 min-45 min session and collect voucher. We went on 20/7/10 to 102,Laxmi Tower,MG Road,Indore. We reached at 7.15pm and clearly communicated to Mr Manzoor who was attending us that we need to leave at 8pm as we have a child with us.

It started off well and time and again we told him that pls. let us know what is your yearly subscription, if it suits us we are interested… but he kept on speaking a about club Mahindra like a recorded message. When finally at 8 pm we told him to cut it out and let us go, he just stood up and said rudely “you may leave “. After coming all the way and spending 45 mins on a working day, I don’t think this is the customer relation and hospitality we expect from Club Mahindra. Moreover, the promised free voucher was also not handed over to us. Was it just a “MARKETING GIMMICK”.

I expect the company of this stature ,to train their executives to be humble and understanding.MR MANZOOR was extremely rude. Also, before giving any confirmation as to winning the free voucher etc, pls. specify your pre condition of spending 1 hr or more in your office. This way you will not succeed with the educated and working class of today.

Minakkshi Goel
minakkshi.[protected]@kaapro.co.in
[protected]@yahoo.com
101,AshrayaApartment,2/1,Manorama Ganj,indore-452003

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Aug 17, 2016

Complaint marked as Resolved

Verified Support

Jul 21, 2010

Club Mahindra Holidays Customer Care's response Dear Madam,

In reference to your above review, please be ensured that I have taken note of your concerns and have forwarded the same to the concerned department.

Iam personally coordinating with them and will ensure to revert to you at the earliest.

Please do write back to my email - indu.[protected]@mahindraholidays.com for any clarifications in the meantime.

Regards
Indira
Member Relations
Club Mahindra

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Comments

chinki123

from Delhi, Delhi

Its True..I completely agree that they should tell about a time spending of 1 hr or more while calling for the voucher.

shib4u

from Mumbai, Maharashtra

Club Mahindra... STAY AWAY from the company... I am a (un-happy) member too, even after paying so much, I do not get my holidays, they ask us to plan 6 months in advance, all services in their resorts are to be paid extra, dining charges are too high, ASF (annual subscription fees) to be paid extra each year in addition to membership fees (the ASF charges increase every year), not all resorts have kitchenettes... long list of issues which the management doesn;t care for, all they want is to make new members. A review is also posted at http://shib4u.blogspot.com/2009/04/club-mahindra-review.html.

Indira - please stop posting the same old lines on all the complaints, whatever the resolution, please post it here so that everyone should know what CM is doing for the complaints.