| Address: | Jaipur, Rajasthan |
Dear Sir,
I am yet another victim of Club Mahindra, Being robbed by my hard earned money by the GANG OF THIEVES named Club Mahindra. Now no one in the gang even willing to listen to me. I am enclosing the correspondence I am having with them for past Two year with no Results.
---Original Message-----
From: Sanjay Chandani ([protected]@datainfosys.net)
Date: Wednesday, December 05, 2007 12:43 PM
To: MRD Ahmedabad ([protected]@Clubmahindra.com)
Subject: booking req
i want to use my spe offer in dec last week
----- Original Message -----
From: Feedback
To: Sanjay Chandani
Sent: Thursday, December 06, 2007 12:26 PM
Subject: RE:'MHRIL=517-374' booking req
Dear Mr Chandani,
Thank you for your email earlier today.
In response to your specific queries, allow me to address them
a) I am sure you have received your membership kit and my team would have contacted you at the time of joining to take you through the details of your membership. While it is true that the membership fees are what you pay upfront, we have an Annual Subscription Fee to ensure all our resorts are maintained to the highest standard through your 25 year association. This is a standard norm in the timeshare business worldwide. This is also explicitly mentioned in the Application Form and the Welcome letter sent with the membership kit to you. Even with this fee, the average room rate you would effectively pay per night is far lower than any competing brand in the country and we have consciously maintained that to give your membership that value
b) As regards your membership being in the White season, while you wish to holiday during the Red season, if you can confirm it to me by mail, I will have my team in Ahmedabad get in touch with you and process the upgradation request to a Red season to ensure your holidays are in the season of your choice. Charges as applicable will be communicated to you.
c) It is true that december is a peak season in most of our resorts as it follows the normal holiday pattern in our country. We do however have a couple of white weeks during early december and mid jan
d) The least I can do is work on giving you a first holiday. If you could give me a couple of dates / resort options of where you are looking for a holiday I will have my team work on getting you that first holiday. That's a promise.
I look forward to your confirmation and basis that I will have my team confirm your first holiday at Club Mahindra.
Warm regards
Ajay Nambiar
Head - Member Relations
-----Original Message-----
From: Refrigeration Centre ([protected]@datainfosys.net)
Date: Friday, December 07, 2007 05:29 PM
To: Feedback ([protected]@Clubmahindra.com)
Subject: Re: RE: booking req
Dear Sir,
Thanks for your response.
a) I understand that ASF is an annual fee but at the time of selling me the membership I was told that it is included in the package & I do not have to pay any thing again. Secondly I have been trying to contact the sales person who has sold me the Membership from the time I received all the documents but not able to get him as he never attands my call & every time I get the reply that he is busy & will call me later but never called back.
b) As I have received a call from your Ahemdabad Branch for upgradation of membership in Red Season, But I think it is going to go out of my Budget.
Thanks & Regards
Sanjay Chandani
E-Mail Response to Contact Sanjay Chandani by User Reshma Joseph MRD Ahmd on December 08 2007, 02:42 PM
From: MRD Ahmedabad ([protected]@Clubmahindra.com)
Date: Saturday, December 08, 2007 02:59 PM
To: Sanjay Chandani ([protected]@datainfosys.net)
Subject: RE:'MHRIL=517-374' booking req
Dear Mr.Chandani,
Greetings.
Further to the discussion had with you , regarding the concerns raised , we wish to update you as follows .
1] Had requested RCI to speak to you regarding your cancelation request. Understand that Ahmed from RCI has got in touch with you and explained the cancelation norms of RCI applicable for complimentary holidays.
2] The difference in upgradation from a white studio to red studio works out to be Rs.65071/-.. We shall get back to you about the exact amount to be paid once we get status of the December emi from the bank.However, I have already given you an approximate idea about the monthly EMI outgo.
We shall be in a position to provide you with the foreclosure amount alongwith the emi amount should you opt for this option around the 20th of December by which time we expect to have received the status from the Bank. At the moment due to system restrictions and the reason mentioned above, we cannot arrive at the exact amount.
Should you require any clarification/information, do let me know. It shall be my pleasure to assist you.
We look forward to retaining you as our valuable member and to welcome you to our Resorts.
Best Wishes,
Reshma,
Member Relations Manager - Gujarat & Rajasthan
Mahindra Holidays and Resorts India Ltd.
Dear Ms Kinjal,
I am still waiting for your reply on total libality on Surrendering of the membership as I do not wish to continue as this is not what I was explained at the time of selling me the Membership. Now It is out of my Budget.
Regards
Sanjay Chandnani
----- Original Message -----
From: Feedback
To: Sanjay Chandani
Sent: Friday, December 21, 2007 9:20 AM
Subject: RE:'MHRIL=517-374' booking req
Dear Sir,
Seasons greetings from Club Mahindra!
This is reference with our discussion regarding up-gradation of your membership from White Studio to Red Studio. The cost o[censored]p-gradation is Rs 65,071/-.
The amount paid towards the White Studio membership till date is Rs 52317/-.
The various payment options available are as under,
Option 1 : Differential Payment [Excluding pervious payments made towards White Studio membership]
Plan A : Full Payment
Down payment : Rs. 60516/- (Current dated payment)
Plan B : EMI (12 Emi)
Down payment : Rs. 9761/- (Current dated payment)
EMI (12 Nos) : Rs. 4609/- (Starting 07/01/08)
Option 2 : Combined Payment [Combined payments for White Studio +Red Studio membership]
Plan A : Full Payment
Down payment : Rs. 200460/- (Current dated payment).
Plan B : EMI
Down payment : Rs. 9761/- (Current dated payment)
EMI (36 Nos) : Rs. 7210/- (Starting 07/01/08)
EMI (24 Nos) : Rs. 9977/- (Starting 07/01/08)
EMI (12 Nos) : Rs. 17149/- (Starting 07/01/08)
Please do write back in case of any queries!
Assuring best services always!
Regards
Kinjal
Member Relations
Mahindra Holidays and Resorts India Ltd.
----- Original Message -----
From: Refrigeration Centre
To: Sanjaych (E-mail) ; Sanjaych (E-mail)
Sent: Friday, December 21, 2007 6:17 PM
Subject: Fw: RE:'MHRIL=517-374' booking req
Dear Sir,
I am really surprised to find the way of cheating people by the such a big Company as "Mahindra". How the cancellation charges can be so huge when the membership is still not in effect. I think it seems that either I have to keep quite & forget whatever I have lost or go for seek some legal Advise. As this it a total Fraud I find by Calling People in the Office & misguiding them by hiding the Facts & then forcing them to pay.
Regards
Sanjay
----- Original Message -----
From: Feedback
To: Sanjay Chandani
Sent: Thursday, February 07, 2008 5:59 PM
Subject: RE:'MHRIL=517-374' booking req
Dear Sir,
We have received your letter of cancellation and are concerned that you wish to opt out of your membership.
In connection with your request for cancellation of your Club Mahindra membership, the cancellation charges are as under;
Amount paid till date Rs 43932
Deductions :
60 % cancellation charges of membership cost Rs 116645.4
Cost of RCI enrollment Rs 4000
Cost of gifts Rs 19990
Total Deductions Rs 140635.4
Refund Rs Nil
In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.
Thanking you and assuring you of our best service and attention always.
Regards
Kinjal
Member Relations
Mahindra Holidays and Resorts India Ltd.
----- Original Message -----
From: Sanjay Chandani
To: Feedback
Sent: Friday, February 08, 2008 1:56 PM
Subject: Re: RE:'MHRIL=517-374' booking req
Dear Sir,
I am really surprised to find the way of cheating people by the such a big Company as "Mahindra". How the cancellation charges can be so huge when the membership is still not in effect. I think it seems that either I have to keep quite & forget whatever I have lost or go for seek some legal Advise. As this it a total Fraud I find by Calling People in the Office & misguiding them by hiding the Facts & then forcing them to pay.
Regards
Sanjay
General Cancellation
MAIL FROM WEBSITE (FEEDBACK SECTION)
Is Member: YES
Member ID: 339311
Email Address: [protected]@airtelmail.in
Subject: Others
Feedback: Dear Sir/Madam,
Despite of my various requests of cancelling the membership & refund of amount paid by me, I am yet to get my request completed
Member wants to continue the membership,
Continuation mail attatched
From: Sanjay Chandnani [mailto:[protected]@yahoo.co.in]
Sent: Thursday, January 22, 2009 4:29 AM
To: hema.[protected]@gmail.com
Subject: Continuation of membership
Dear Madam,
Refer to our discussion we had earlier kindly cancel my previous request of cancellation of my membership under Member ID 339311 in the name of Mr. Sanjay Chandani and keep my membership active as I have already paid remaining two EMIs amt. Rs. 11578.00 Vide your receipt no. 2620 dated 19/01/2009.
Thanks & Regards
Sanjay Chandani
Sanjay Chandnani [protected]@yahoo.co.in
Date: February 16 2009, 02:16 PM
To: [protected]@clubmahindra.com [protected]@clubmahindra.com
CC: arya.[protected]@gmail.com arya.[protected]@gmail.com
Subject: Cancellation of Membership
Dear Sir/Madame,
Hi, This is Sanjay Chandani. Currently I am holding the Membership with you (Member No. 339311). As you can see in attached copy of mail regarding discontinuation of membership. As at that time I did not want to continue my membership due to misguidence of your sales person at time of selling me the membership I had stopped My EMI since Dec.07. Now again I was Contacted by your Local office here in Jaipur that If i want to Transfer My Membership I have to pay minimum 6 EMI's out of that 4 had been paid already and if I pay remaining 2 EMI's my Membership shall be Transfered & my money shall be refunded after deduction of the Scheams received by me. As I have already made payment of Rs. 11578.00 by Chq. Vide your office Receipt No. 2620 dated 19/01/2009, Now I see that I am again not getting any responce from your Jaipur office & also Again you have started collecting EMI's from my bank account through ECS from Feb.09 Onwards.
This entire process is making me feel that I have been victim of a Fraud made by such a Reputated Organisation like You.
Waiting for your Clarification On the matter.
Regards
Sanjay Chandani
mem has opted for the cancellation in 2007, but later on he was suggested that if he pay 2 EMI's they can transfer the membership & he can get refund, so he paid 2 eMI's by cheque but still after that his ECS are getting deducted so he is getting angry of this, he wants a CB As soon as possible & wants to stop deducting ECS.
pls do needful
met member he is not genuine he is trying tricks to get refund
--- On Tue, 16/6/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:
From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Feedback" <[protected]@Clubmahindra.com>
Date: Tuesday, 16 June, 2009, 3:03 PM
Dear Sir/Madam,
Will I ever get a responce????????
--- On Fri, 10/7/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:
From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Sanjay Chandnani" <[protected]@yahoo.co.in>
Date: Friday, 10 July, 2009, 6:22 PM
Dear Sir/Madam,
This is my last mail on the Issue as I am continiously being FOOLED by your organization. There is no response to any of my mail/Phonecall. Even during my personal visit to your local office I am always pushed out with nagative answers. Even i logged a complaint with your helpline (Complaint No.... 150907 dated 20.06.2009) I have never got any responce. Now I have no other choice but to seek a legal advise on the matter.
Dear Sir,
As I am going through this section first time, I can see how your local office personals are closing the complaints of wrong doing by them.
This is rubbish from your Mr. Rajesh Choudhry. I was never contacted by him. I was only contacted by Shivdan singh (mobile no. [protected]) That if I pay 6 installments then my membership will be transfered to someone else & my amount shall be refunded. He has given me the same commitment in writing on your letterhead signed by Mr. Vikas Sharma. please look into the matter & help me out.
Regards
Sanjay Kumar Chandnani
--- On Tue, 4/8/09, Feedback <[protected]@Clubmahindra.com> wrote:
From: Feedback <[protected]@Clubmahindra.com>
Subject: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Sanjay Chandani" <[protected]@yahoo.co.in>
Date: Tuesday, 4 August, 2009, 2:35 PM
Dear Mr.Chandani,
Greetings from Club Mahindra!
Thank you for writing to us.
At the outset we sincerely apologize for the inconvenience caused to you in this regard.
With regard to your email, we have marked it to our branch specialist at Jaipur branch who would get back to you within 2 working days. Please be rest assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then.
Thank you for giving us the opportunity to be of service to you.
Please do write back to us for further assistance.
Warm regards,
Nandini.B
Member relations | Club Mahindra Holidays
--- On Tue, 11/8/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:
From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Feedback" <[protected]@Clubmahindra.com>
Date: Tuesday, 11 August, 2009, 5:54 PM
Dear Madam,
I am yet to get any responce from your side.
Regards
Sanjay Chandnani
--- On Tue, 1/9/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:
From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: Fw: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Feedback" <[protected]@Clubmahindra.com>
Date: Tuesday, 1 September, 2009, 9:36 AM
DEAR SIR,
WILL I EVER GET ANY RESPONCE OR NOT?
--- On Wed, 4/11/09, Sanjay Chandnani <[protected]@yahoo.co.in> wrote:
From: Sanjay Chandnani <[protected]@yahoo.co.in>
Subject: Fw: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
To: "Feedback" <[protected]@Clubmahindra.com>
Date: Wednesday, 4 November, 2009, 6:20 PM
Dea Sir,
Today first time I visited customer portal under feedback section where all of my intractions are posted. I was surprised to see my complaint resolved on 30/07/2009 by Mr. Rajesh Choudhry with Remarks "Met Member He is not genuine he is trying tricks to get refund" . I am really surprised to see this as I was never contacted by this fellow. I am enclosing the copy of letter of commitment given by your Jaipur office. Kindly go through it and neccessory action in the matter.
Regards
Sanjay Kumar Chandnani
Fw: RE:'MHRIL=[protected]' Fw: RE:'MHRIL=[protected]' Cancellation of Membership
Monday, 9 November, 2009 2:57 PM
From:
"Sanjay Chandnani" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
"Feedback" <[protected]@Clubmahindra.com>
Cc:
hema.[protected]@gmail.com
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File: Letter of Mahindra Jaipur.JPGDownload File
Dear Sir/Madam,
Will I ever get any positive response as till date I have not received any positive responce. Today I called at [protected] for reply. I got answer that my request has been forwarded to Jaipur office & they will contact me either I can contact Ms. Shalini Singh on [protected]. When I called up on said number I got the similar response that Ms. Shalini is not available for 2-3 Days & I person in charge is busy in meeting & can not take my call. In the mean time another payment of Rs. 5789/- is deducted my account through ECS. Please either let me know whether I will ever get any response or I will be continually robbed by MAHINDRA without any outcome. Now as I am quite frustrated by the response I am getting from Mahindra I have no other choice but to seek legal help in the matter .
Regards
Sanjay Chandani
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