[Resolved] Club Mahindra Holidays — Harrasment : refund of membership fees | |||
During Durgapuja festival in October 2010, Club Mahindra agents invited us over telephone for a free accomodation in their resorts. On 9th Oct 2010, I with my husband visited their venue at Big Bazar, Hiland Park, Kolkata. Following their verbal commitments I applied for a membership on the sme day paying Rs.16031.00 thru credit card. I had insisted them to take a/c payee cheque in this regard but they did not agree. After returning home I searched their offer in the net and found several complaints against them. I became very much affraid and submitted with them a cancellation letter on 10th October 2010 and sought refund of initial membership fees. After contineous followups with their Mr Ahmed (venue manager) over telephone he evaded the matter in any way or other. Finally on 8th November 2010 Mr Ahmed advised me to submit a fresh letter of cancellation for resons best known to him. However, having no other alternative I submitted with them a fresh letter mentioning all the previous references. On 15th November2010, I again contacted Mr Ahmed and came to know that My letter of cncellation has been forwarded to their Kolkata Office at Kasba area and for future enquiry I will have to contact their. I then contacted Mrs Paramita (Kasba office) over phone and I knew that the said letter was not availabe with them at Kasba office. After repeated requests to Mr Ahmed finally Mrs Paramita admitted that she received my letter of cancellation on 16th November 2010 and logged in for cancellation. As per Mrs Paramita this cancellation will take minimum 30 working days to take effect. View above I would request you to kindly help me in this regard. Thanking you Mrs Debjani Chakraborty 62A Subodh Garden Kolkata 700070 Was this information helpful? | |||
Aug 17, 2016 Complaint marked as Resolved Verified Support Nov 17, 2010 Club Mahindra Holidays Customer Care's response Dear Mrs.Chakraborty, Thank you for voicing out your concerns through this forum. We have taken note of your concerns and regret the inconvenience you had to face. We are cordinating with the concerned branch on the same. Please be ensured that we will revert to you at the earliest. Please write in to the email - indu.[protected]@mahindraholidays.com for any further clarifications in the meantime. Regards, Saurabh Member Relations Club Mahindra | |||
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+91 44 3988 1000
+91 44 6695 3435
Mahindra Towers, 2nd Floor, 17/18, Patullos Road, Mount Road, Chennai, Tamil Nadu, India - 600 002
As per terms of co. this refund was to be made within the month of May 2012. But they are passing and not refunding the payment as assured at the time of booking.
JAIDEEP SONI
MEMBER ID 2420563