[Resolved]  Club Mahindra Holidays — manufacturing defect

Address:

Lakhimpur, Assam

Dear Sir,
I am already a member mahindra with a bolero and I purchased a Xylo E9 model from Ashok Motors, Tezpur, Assam on 19/08/2012.First of all there was "fuel tank cover" problem which was to be repaired or to be changed later on by the dealer and I drove my XYLO about 2/3 Kms the engine was overheated but the overheating problem is normal told by technician. on 6/09/2012 I drove to the dealer after having a pre-telephonic(05/09/2012) discussion with the workshop manager, but that day there was no respond at all and so I rushed back without doing anything(300+300=600 kms). on the same day while coming back to my place there was another problem related to meter indicator including brake and so I reported to the workshop manager again over phone and I was instructed to take the vehicle back to dealer(again 600km), but I was frightened about the problem appearing in my vehicle. Therefore I had been requesting workshop manager and also to Mr. Anup Roy to send technician to my residence. At last 13/09/3012, two technicians came to my place and couldn’t solve my problem. After that they are forcing me to take the vehicle to the dealer but how can it be possible in this condition because what may happen on the way (300km) to dealer who knows? Workshop manager also told that the problem may be solved within 15/20 days (not sure) and for your information that the technicians are themselves not sure about the problem. God knows that the problem will be solved in the future because the technicians informed me that this problem never occurred in any vehicle. From 19/08/2012 till today my valuable time is wasted including money which is only because of the problem (irresponsibility of dealer).i wanted to solve the problem in my place instead of driving the vehicle to the dealer. I also talked to the dealer owner about the matter but there was no respond at all. Now can I ask Mahindra automobiles is this the relation/behavior towards a customer? That I have to crush my decision to go to Mahindra. Before I do it please arrange to change my vehicle including insurance because a new costly vehicle having this kind of problem cannot be driven by me and never. if the problem is not solved I would never recommend anyone to buy a Mahindra Vehicle looking at the way I have been treated. Please look in to the matter as it is against the conduct of customer protection act and I shall never accept the existing vehicle and I want a new vehicle at any cost within a very short time.

From: Mr. Raj Kumar Sarmah, Dhakuakhana, Dist-Lakhimpur(Assam),phone: [protected]/[protected]