[Resolved] Club Mahindra Holidays — Experience

Hema K

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hi,

We had recently been to the Tungi Resort,Lonavala had a worst experience of our life. When i was getting the booking done & interacting with your helpline & the employees based in Lonavala, no one mentioned on the distance from main lonavala nor about the roads. I being pregnant is not suppose to drive through the type of roads we travelled. Also once we reached there while walking towards the view of Lake Pavna near your reception area there is a step for which there is no sign baord 'mind your step' neither anyone who was to guide as its not much visible. I had a terrible fall & got an alignment fracture on my left foot. What if something would have gone wrong as i being a pregnant lady anything was possible. Also heard from people around that earlier also a few people had a fall from the same place, then why was it not taken care of. I would like you to take this matter seriouly and compensate for the loss i had, I need immediate action on the same.

Hemlata
1392838

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Aug 24, 2016

Complaint marked as Resolved

Verified Support

Feb 09, 2012

Club Mahindra Holidays Customer Care's response Dear Hema,

Thank you for voicing out your concerns through this forum. We understand that Mr. Balasubramanian from our member relations team is in touch with you to address your concerns. Please do bear with us till we revert to you on the same.

Regards,
Gauthaman SR
Member Relations
Club Mahindra

Verified Support

Feb 29, 2012

Club Mahindra Holidays Customer Care's response Dear Ms. Hema,

Thank you for voicing your concerns through this forum.

Further to your post, we understand that our team member Ms. Alakananda Walia has got in touch with you and resolved your holiday related concerns.While we both would have expected the experience and the interaction to be on a more positive and pleasant note, however we expect to make it memorable and pleasant going forward. We have taken your feedback and the concern resort has been appraised on the same.

Please do write back to us at indu.[protected]@mahindraholidays.com if in case you need any further assistance. We will ensure to revert at the earliest.

Regards
Gopal VN
Member Relations
Club Mahindra