Hathway Complaints & Reviews

Hi sir,

This is sriram reddy from Hyderabad. I've sent the account close mail on Sunday, 29 June, 2008 6:36 AM.

One of their customer service rep told me to do like this when I contacted them.

I've removed the cable from my computer after 2 days and applied for Reliance. After 2 to 3 days, I've again contacted them and asked why they didn't close my account. The customer service rep told that she is going to update the complaint. I asked for the complaint number.

Complaint number: 1593930

On December 13, 2008, again I got an sms from them to my mobile, saying my bill amount due is Rs.4385.75.

This is so frustrating. I asked them to close the account and filed a complaint to close it 5 months ago. Still I'm getting the bills. Why should I pay for which I didn't use...

Pls look into this issue...

But still I'm getting the bills from them.

Dear Sir/Madam,

I am Bidisha Chakraborty, currently residing in Sindhi Colony, Hyderabad. I am working with Satyam Computer Services Ltd.

This is to bring to your notice an incident that happened to me.

I had applied for a Quarterly plan for hathway Broadband Internet connection (128 KBPS, Unlimited UL/DL per Month) for an amount of Rs.1123 on the 7th of November 2008. Generally installation is done the very next day. I know this because I have previously been an user of Hathway's Broadband Services in Hyderabad itself, when I was residing in Madhapur Area. But this time even after 11 days they haven't done the installation at my residence yet.

I chased them like hell. Gave them numerous calls and lodged several complaints as well. I tried to contact many people fro their office but nobody responded. I also went personally to their corporate office to lodge a complaint on the 15th of November 2008, and to retrieve my money back, but they refused to refund my money and promised that the installation would be done the same day and if not he personally guaranteed to refund my money.

After all this hassel they laid the cable and delivered the modem but they did not do the configuration as a result of which we are not able to access the services even after repeated calls and complaints.

Today I called up the guy who came to lay the cable and deliver the modem but he bluntly refused to come down to do the configuration. I also tried to call up the service incharge but even he is always out of reach.

On their words I have also purchased a wireless router worth Rs.1600. I am really tired of chasing them. I do not wish to subscribe to their services any more and want them to refund my money.


Please look into the matter and do the needful.


Thanks & Regards.
Bidisha Chakraborty
+91-[protected]

Dear Sir,

I have taken a broadband connection at Hyderabad(A.P.)from above company on 1st Set 2008 and my consumer no. is 354798. I paid Rs1124/- for a period of four months.
Right from the day of installation the internet connection is not working properly and so far i made four complaints to their customer service no. apart from sneding mail with detailed complaint. Till date they have not corrected the problem or send any service personnel to check/correct the problem. The latest complaint no. registered today is 2110643 . Every time they are promising that the problem will be resolved in 24hrs but nothing happened till date.

I am suffering a lot due to this as i could neither go for an alternate connection nor use this existing one.

Their Customer care no. is[protected] and mail id is [protected]@hathway.net.

Kindly advise me to solve the issue.

i want to suggest all the internet users that instead of going for hathway internet connection, its better to go to cyber nets or activate GPRS on your mobile. its the bullock cart in car race. they promise to give a speed but later they are not able to provide the half of the promised speed. and thy are not able to solveany technical problems simply thy lie that one of their technical person will call and solve the problem. this company should be sued.

Complain against Hathway (Cable Tv) Can anyone reply

Hathway has stopped sahara one and sahara filmy channel, sahara samachar and some other channels of sahara in

mulund, thane and many other places

In Goregoan the sahara channels are showing . i asked them why they
said because in Goregoan there is CAS system


It is more than 10 days and they are not starting it

what to do
are they allowed to stop any channel and take same monthly rent from all customers

I[censored] cant help then please forward to the deparment or person who can help
thanks very much

please do reply back

hathway numbers i[censored] want it and i[censored] think they will listen to you

21635595 mulund
66623333 lower parel

26001306 reg office

25808501, 02 thane
21630839

21637480 cable operator number

Hathway has stopped sahara one and sahara filmy channel

It is more than 1 week and they are not starting it

what to do
are they allowed to stop any channel and take same monthly rent from all customers

I[censored] cant help then please forward to the deparment or person who can help
thanks very much

please do reply back

I took a hathway connection last year from hathway connection worked for two three days and they had some cable issue regearding some permission cnnection never got connected nobody ever bothered to call em to let me know status I asked to disconnect no money refund phone call money lost wasted teim by personally visiting tehy are CHEATS. I am mentioning Baroda hathway so many emaisl alsow waist. i am working person if I keep on visiting their I will lose more money then refund what should I do?

I had a postpaid internet connection with hathaway and had been facing horrible problems .The bills never came to my residence.So every 2 or 3 months my connection used to get disconnected for non payment even without me receiving a bill / intimation about the disconnection.this kept happening for more than 8 months even after repeatedly complaining to customer care.Apart from that, Connections used to be down frequently down and if you speak to the customer care about it, the reply would be that it is down for the entire locality and not for me alone (they expect us to get consoled with that reply).

-ve about Hathaway

pathetic customer care
poor internet connection
connection would be down without reasons
not worth the money paid although slightly cheaper than airtel or other private providers.


I have changed my connection to Airtel broadband and until now i have had good experience with them although i pay slightly higher.

As per the telephonic conversation i hereby submit my complaint ... the present id so called [protected]@hathway.com should be changed to "vathsala [protected]@hathway.com"... so I request to do the same as soon as possible...

hi
this is to inform u that i had using the hathway internet connection but i am very unsatisfied with these people as on every second i had lost my connection and than after making the several complaints they came and repair the connection temporarily due to which i had lost my connection on every second day and also after giving them so many calls they didn't give any response and every time i had to send a mail so they had very bad customer service.

My user Code is 360426 & I am using 1024 Kbps Expressway Plan (1Mbps). It is 4 Months Prepaid Plan and Download limit is upto 4 GB. In this Plan the download speed must be 1024/8=128, but my download speed is below 6 Kbps. I call in Customer Care for this problem, but I think there is No Customer Care, No Help Desk to solve your problem.
Everytime their helpdesk executive said that sir here is ok, our server shows your speed is good. This time their helpdesk executive said that, there is must be problem in your PC sir. They don't want to check their connection setup because I think they don't know how to solve this problem.
No aggresive response given by Help Desk Executive yet.
No Customer Care...No Helpdesk...No Service
this is the fact about Hathway.

We had taken a 256 Kbps broadband connection from Hathway in May 2008. In October 2008, the service prodider suddenly terminated the connection. Hathway had charged Rs. 1000 as installation fees. When we contacted Hathway, they replied that nothing could be done now and the money was as good as lost.
I am still in a state of shock about the apathy and unprofessional conduct demonstrated by the company.

Please don't subsribe to Hathway for any internet connection

Hi,
This is Rahul Jadhav from Mumbai.
I bought the services of internet connection from Hathway Internet Services in August.
My account no. is 350944
There is problem with the network right from day one.
Not a single day I was able to use the net facility without disturbances.
When contacted the help desk, the executives replied very rudely as if they are doing some kind of favour on me.
The customer help line makes you check your patience.
I'm really fed up with their services.
Whenever its urgent to send an email you'll find the network down.
I want to discontinue the services and get my money back.
The people at Hathway dont deserve to run this business.

I am using Hathway Internet and my User Code is 360426. I take 128 Easyway Unlimited Plan from Hathway Internet in September. The download speed is very bad in this plan, if you take 128 Kbps Plan then download speed must be 128/8=16 Kbps, but my download speed is between 2-6 Kbps.This is very bad speed in 128 Kbps plan. I complaint many times in customer care but they don't give me satisfactory Answer. They said that our helpdesk Executive call you right now, but there is no call from helpdesk. After 15-20 Days I changed my plan, because I think that if I will changed my plan then speed will be good. But I was wrong. Now I am using 1024 Kbps Expressway Plan(1Mbps), but download speed is still 10-20 Kbps. I call many times in customer care for this problem, but I think they don't want to solve my problem. Everytime they said our helpdesk executive call you sir, but there is no call from him after long time gone. Many times they don't pickup the PHONE, this is not right. I think Hathway must take action on this, if they want to give good service to their Customers. In 1024 Kbps Expressway Plan, the download speed is 1024/8=128, But I got 10-20 Kbps download speed. If I got 10-20 Kbps speed in 1Mbps plan, sometimes the download speed is below 10 Kbps then I must say it is not good Internet Service provide by Hathway. I request to Hathway, please solve this problem because my plan is for 4 Months.
Regards
Sarvesh Kumar

sir iam serving in army colaba -05and my internet account number is 355600 on date 04/9/08 . but before seven dys internet dead complaint i summited to these telephone numbers are [protected] & [protected] but my internet is not open and tell me that my lan card is defective but i have two personal computers & two lan cards . so i ultimate change the computer but nmy internet service is not startingultimately i talk them to talk about higher posistions of brosdband internet my net service is starting suddenly but they were not giving the telephone number of manager of colaba area .what i do for this type of behaviours with me?

On 16th Sept 08 in Bangalore, I paid Rs 450 for a Hathway broadband connection to a sales agent. It has been nearly a month from then and the connection has not been installed yet. The initial promise was to install the connection within 4 working days. Since then i must have called the customer service center at least 15 times, every time getting a false reassurance that my complaint had been registered and the field engineer would contact me at the earliest. I even went up to the hathway website and got an email id



Let me also tell you that before applying for this connection i did read several negative reviews about hathway, but still went ahead with my application, reposing my faith in the Hathway brand name. After having gone through this agonsing experience myself, i am sure now that each one of those negative reviews that i read (and i read many many of them) was indeed true.

For those of you who are looking for a new broadband connection - PLEASE DO NOT GO FOR Hathway. I chose to ignore the many reviews that i read and am repenting today - use my experience as learning and keep away!!!

For those of you who work for any of the Hathway, my submission is that Hathway is tarnishing the brand equity which has been established over decades. I sincerely think Hathway should discontinue providing this service at least till the time it establishes the capabilities to provide basic services to its customers on time. Today after not having got the services for which i had paid Rs 450 a month back, i feel duped by Hathway - i sincerely believe the Hathway brand deserves a better treatment than this. I really hope someone senior in the Hathway group reads this and multiple such reviews that are floating around on internet and takes some action.

Respected Sir, I {Hitesh Raythatha} am a proprietor of M/s MARTAND TRADING COMPANY, HYDERABAD. I 'm a customer of Hathway Broadband Internet vide customer reference number is 266625 I paid sum of Rs3708/ by cheque number 940255 on 20.05.2008 of Punjab National Bank to the company for providing service of Internet for one year. I have shifted my premises on 23rd September and request service provider to give connection at my new premises. I was inform to mail new address and they will be give connection at new place within 2 to 3 days. As advice by them undersigned had mail them new address on 24th September 2008, 29th September 2008. On 30th September morning company sent their two representative for varification, who had confirm to give connection by evening but nothing was done. meanwhile I used to call their call center number[protected] almost three to four time in a day, call center people were allways so busy that we have to wait for 10 to 30 minutes for some one to attand our calls and every time we have to explain our problem with new person available in seat and during morning hour they promise to send their technical person for connection before evening and during evening hour they promise us for next day morning. At last we sent them mail on 3/10/2008 to take issue with consumer forum and on 4/10/2008 company send one of their technical person to give connection but he came with insufficient cable and kept same at our premises without giving connection and went with promise to come and complete work by 5/10/2008 but no one turn to fullfill the commitment. We are bagging with the company over phone till date and till now upto 9pm of today i.e. 8/10/2008 but nothing has been done accept false promises from all the consumer care official. Now, I fad-up and also got mentally harrase for behaviour of the company's customer care official. Hence, I request you to get back my payment and also let me know how much I can get claim against the company for mentally torture for me even after making payment and wasting allmost daily two to three hour behind them to get connected. I need your co-operation to teach a lesson to the company for benefit of customer, who has been harres for providing service even after paid for it.
Regards
Hitesh Raythatha
[protected] / [protected]

Hi,

I want to log a complaint. We have recently bought a set top box from cable operator but they were not able to fix it in the right way after 2 days we are now getting only digital cable but not analog cable. The operator was behaving in a rough and rude manner and we gave him 800 rupees and he told that we should change the wire also but it seems good. Now it is one week if we call them there will be no response (mobile or landline). In our apartments all are giving complaints but nobody is unable to take action. So now we are planning to cancel and take Tata sky.

Please do the needful at the earliest.


Arun
[protected]
[protected]

DEAR SIR,

ACCOUNT NO 356508

MY COMPLAINT IS PENDING FROM 17TH SEPT COMPLAINT NO.1884370
I CALLED UP AT YOUR OFFICE Y AND I WAS PROMISED THAT THE CONNECTION WILL BE RESUMED
MR SACHIN FROM LOWER PAREL OFFICE WAS SUPPOSE TO GET THE WIRE CONNECTED WHICH WAS BROKEN
NOW I GOT A CALL FROM [protected] AND THEY ARE UNAWARE THAT THE FIBRE OPTIC CABLE IS BROKEN AND THEY ARE ASKING TO CHECK THE MODEM.
HOW CAN I CONNECT IF THE WIRE IS BROKEN????
WHATS GOING ON???


I HAVE CALLED UP LITERALLY EVERYDAY FROM 17TH ONWARDS TO GET THE CONNECTION WORKING AS PER DETAILS BELOW
cno[protected]sept 3.34pm (TOLD ME complaint resolution within 24 hrs.)
cno[protected]sept 3.31pm (repeted process )
cno[protected]sept 5.22pm (repeted process)

66623333/67134545
67134610 ANDHERI(SACHIN KHOLASE)CALLED LOWER PAREL OFFICE, ASKED TO CONTACT GRANT ROAD OFFICE.
call to office
MR SACHIN
MR ROHAN(ENGINEER)


YOGESH KAMBLE(ENGINEER)CALLED AND ASKED TO TURN MODEM ON AND OFF REPETED TIMES TO RESUME CONNECTION[protected]

THEY ARE SIMPLY FOOLING CLIENTS

Dear sir,

I am using 1 mbps (= 1024 kbps) plan but i am getting the speed between 152 and 630 kbps maximum. I have called and mailed from last 2 months they are not even response my complaints. If i give over pressure they come and check and then they will say, will send engineers. Thats it. I have bought a package of 4 mths so i am able to disconnect also. I am suffering too much and some times its a frequent disconnection for every 5 min for that i have lost so much money in my online trading. Cheating customers like any thing. If any one sees please take proper action to this company or don't allow for internet service.