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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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Z
Zeyauddin Azad
from Mumbai, Maharashtra
Dec 14, 2009
Resolved
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There was one credit card issue by ICICI Bank and some overdue amout was setteldown in 2006 with formality and selttelment letter given by bank and in that bank has assured that your settelment is done and amount is ZERO.

But last year i was applied for Home loan to HDFC Bank and they have rejected the loan as because in CIBil report there was overdue amout is 26000 hence bank has cancelled the loan for that i have lost 50000 which i have given to property dealer.

After long followup with ICICI Bank they have confimed that amout is ZERO in cibil report but last month i have taken my CIBIL report from CIBIL and found that still overdue amount is 26000 is reflecting under ICICI bank .

I don't have a any senior offcial of ICICI Bank mail id or contact so that i can highlight this issue to bank offcial and want to close this loop ASAP . Need help on this.
Aug 13, 2020
Complaint marked as Resolved 

ICICI Bank Credit Card — cibil report reflecting

Dear sir,
I have cleared all my due amount of my credit card ( no:- [protected]) but it is still reflecting on my CIBIL REPORT showing an out standing amount 177119/- from 8-3-2004 with the status of written off kindly verify .
Dear Zeyauddin,

We're sorry to hear about your experience.

Please write to us with your contact details and credit card number at [protected]@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.
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    Ravikant Shahapurkar
    from Pune, Maharashtra
    Dec 13, 2009
    Resolved
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    Dear sir,
    I am Ravikant Shahapurkar.I am using your icici debit card. Few days ago, when i was trying to take out money from atm, it has been blocked as atm was not accepting pin number. I had also contacted customer care but could not register complaint.
    So please register my complaint and tell me that how to get it activated and by when it will be done.

    Thanks,
    Ravikant Shahapurkar
    Aug 14, 2020
    Complaint marked as Resolved 

    ICICI DEBIT CARD — sir please help me ....

    sir ...on fine day i have around 13, 500/- (as far as i can remember it) in my savings account (icici savings account)...sir one rascal withdrawn my cash without my prior permission and i unable to track and catch him...pls help me sir i must find him sir ...
    My debit card is lost please help me asap...a/c number is[protected]
    please block my debit card a/c number is[protected]
    In case of loss of debit card... Call up the customer care immediately and block the card...
    for eg: ICICI A/c no.[protected]above example) and tell the name and request for a block...

    For any customer care numbers... Visit their respective websites and you will get to know their respective numbers

    ATM CARD (ICICI) — Non delivery of ATM card

    I have not received my ATM card. My name DEEPA KUMARI is mentioned as DEEPAKUMAR KUMARI in my account.
    Dear Ms. Deepa Kumari,

    Kindly write to us at [protected]@icicibank.com, with the subject line as ‘Customer Service – Account’. Request you to provide the relevant details of your account, along with your full name and contact details.

    We will be glad to assist you.

    Regards,

    Nazia Sayeed
    Office of the Nodal Officer
    ICICI Bank

    ICICI — regarding to atm card

    sir
    i have lost my atm card and i sent a request for new atm card. after that i got a my atm pin no by a letter from icici. but still i did not get my atm card . when i asked in my accoount branch at jaipur the told me that your atm card has been delivered on 14feb 2009 but realy i dint get that what should i do.i dont want to waist my 250rp more for another atm card
    Natwar sikhwal
    AC./NO[protected]

    DebitCard — debit card name mis-match

    Dear sir,

    I have an account in your bank having a/c no.17346, berhampur, giri road, orissa. Recently i collected my debit card but i seen my name is mis-match, as printed srikanata acharya instead of srikanta acharya in the card and with out use this card i have returned this card in the same branch with a written copy. But till time i am not getting my debit card or no body should give me response.

    Plz do the needful as soon as possible.

    Regards
    Srikanta nath Acharya
    My debit card has been blocked at the time of online purchase by merchant.
    Dear Ravikant,

    We're sorry to hear about your experience.

    Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

    Regards,
    ICICI Customer Service Team.

    ICICI — wrong debit from salary account

    I had a OD account and salary account with ICICI. I was told that no charges will be deducted from this OD account if I'm not using it. I had not used it and still RS 5700 was charged and automatically debited from my salary account. Please get these charges reversed.
    Dear Sir,

    I had applied for for Debit card from you I have my your debit card 01/10/09 .


    But yet I have not recd my PIN No. Please arrange to send early as possible.

    MY CARD NO. [protected]

    NAME : C.SUTHANDIRA PANDI.

    ADDRESS :
    EMIL PHARMACEUTICAL INDS.PVT.LTD
    PLOT NO.N-50, MIDC, TARAPUR, DIST-THANE.


    PLEASE DO NEEDFUL EARLY AS POSSIBLE.

    Thanks & Regards

    C.S.PANDI.

    DebitCard — INCORRECT PIN

    Sir,
    i am holding the a/c in pnb.i received my debit card before 2 days.i insert my atm for transaction,i enter the pin no & valid of amount, after error message was received"incorrect pin no.pls enter correct pin".but i entered correct pin no also.kin clear my problem.
    Dear sir
    now i am at my home town still i dint get my atm card please do something

    Natwar sikhwal
    AC./NO[protected]
    Dear Ravikant Shahapurkar,

    Is your card activated now? How you got activated please let me know. Because my cousin's ATM card was blocked due to wrong PIN number typed more than 3 times in a day. Whether it will unblock automatically after a day? What is the procedure to activate his ATM card. Can you please mail me how you got unblocked to [protected]@gmail.com.

    Thanks
    I am Avdhut Tupe
    card no.[protected]

    my card is blocked saying wrong pin, please relese my card as early as possible
    From,
    A.A.Susheela,
    A/C No.[protected]
    Card No.[protected]
    bittangal village & post,
    kodagu dist,
    karnataka.
    sir, my debit card is blocked since 8 months i am trying to contact customer care ([protected]) but their is no response. i even contacted branch manager, i was informed it will be cleared within 24 hrs but all in waste.
    sir i request to unblock my debit card as soon as possible.
    with regards
    A.A.Susheela
    Ph.[protected]

    icici visa atm debit card — Amount wrongly debited

    I purchases Rs 3403 /- From JADE BLUE in AHMEDABAD with card[debit] no [protected] transation Date-31/01/11 in my SA account debited above ammount same date but same payment not received JADE BLUE till dt . 01/02/11 so i gave case rupees.
    i ask you? till date where is my mony RS.3403/- same complain gave to the BR . maneger maninager icici he said not our folt .it isVISAS folt

    ICICI — visa debit card blocked

    I have an icici visa debit card and i used to purchase with it on online sites ,but recently i updated my icici banking id and all the passwords like 3 days ago and when i tried to use the debit card to buy some things on ebay it was not working. I entered my login pass 4 times when they asked for the password and finally icici showed dat the card was blocked .What do i do to get it back? And which password are we to enter when we buy something from an online site using a visa debit card. When i updated my account id and password , was i to update it on the visa debit card also? . Somebody do help plss
    email :: naveen.vampire.[protected]@gmail.com
    Hi,

    We are sorry to hear about your experience.We have made note of your email ID.We'll contact you and work to address your issue at the earliest.

    Regards,
    ICICI Bank Customer Service Team.

    match.com — debit from my a/c

    never ever activated an a/c with match .com I WANT MY MONEY BACK. I AM A VERY HAPPY MARRIED

    PENSIONER PLEASE NO DEBITS FROM MY A/C
    HI i am babu,

    My icici debit card has been blocked when i tired to book a movie ticket in online because of mismatch of date of birth. Please accept my complaint and reactivate my account asap.
    My icici debit card has been blocked when i tired to book a air travel ticket in online Please accept my complaint and reactivate my debit card for online transanctions as soon as posible.
    From
    M.SATISH KUMAR
    A/C NO.[protected]
    Card No.[protected]
    HI i am Vaitheeswaran,

    My icici debit card has been blocked when i tired to take the cash from any ATM, but i can't get the cash. Please accept my complaint and send the new ATM debit card at the earliest

    Regards,

    R.Vaitheeswaran
    [protected].
    Sir,

    My complaint / request on the unblocked ATM card of ICICI was unresolved yet. Will you kindly look into the matter personally and see that my problem is elevated at the earliest.

    thanking you.

    Sincerely yours,

    URK PRASAD

    Debit card — block debit card

    on line tranjksen karte waqt mera debit card block ho gaya use unlock kar de ac no [protected] debit card no [protected]
    HI i am pawan kumar verma,

    My icici debit card has been blocked by putting wrong password when i tired to take the cash from any ATM, but i can't get the cash. Please accept my complaint and activate my atm card.

    Regards,

    pawan kr.verma
    [protected], [protected]
    Hai am vanaja my icici debit card is blocked please suggest me, because it was a salary account, from 5months am not getting my salary, but now i deposit 1 DD now i need some from my accont but my card is not working please do need full, as soon as possible my card last 4 digit no is 3793




    regards
    vanaja
    Hai my account no is[protected], my card is blocked please release





    regards
    vanaja
    [protected]
    HI i am Sushil Kumar Sahoo,

    My icici international debit card has been blocked. This one is newly issued by ICICI bank.when i tired to take the cash from SBI ATM, i can't get the cash and showed your card has blocked. Please accept my complaint and activate my atm card ASAP.

    Regards,

    Sushil Kumar Sahoo
    [protected]
    Dear Vanaja,

    We have made a note of your contact details. Our official will get back to you to assist you on the same.

    Regards,
    ICICI Bank Customer Service Team
    Dear sir,
    I am Archana mohanty.I am using your icici debit card. Few days ago, when i was trying to take out money from ATM, it has been blocked as because i typed wrong ATM pin no.So please register my complaint and tell me that how to get it activated and by when it will be done.
    Dear Customer Care,

    I have applied for Platinum Debit Card recently. I have received it but after 2 weeks when i tried to use then it is showing me as BLOCKED.

    Request you to please help me in activating the same at the earliest.
    Dear Sir/ Madam

    I received my new ICICI bank debit card.
    So I need to unblock my debit card as soon as possible.
    A/c no[protected]

    Regards,
    Ravi JV
    Dear Sir/ Madam

    My A/C No. is 507748 & my Debit card No. is [protected].
    Yesterday i tried to withdraw amount using my debit card. But it shows "Your card has Blocked".
    After that i checked balance enquiry using the same card, it showed my balance amount correctly.
    I don't know what is happening.Please accept my complaint and unblock my atm card ASAP.


    Regards,
    Revathy.A
    My ICICI debit card is blocked as I entered wrong pin 3 times.. please suggest what action should i take or will it activate automatically after 24 hrs??? Pls reply ASAP.. Its an emergency.. i even tried calling the customer care
    Dear sir/mam,

    Today I was trying to pay my post paid bill of mobile phone from my ATM debit card online, but as I was clicking on "pay now", a message displayed every time "Sorry! This is is not a valid card number." I paid my mobile bill through same mode many times before. It is urgently requirement. Kindly look upon this.I am unable to call customer care also. Request you to resolve this problem asap.

    My account no. is:[protected] &
    My debit card no. is: [protected]

    Also as per instructions I entered debit card no. without space

    Thanks & Rgds
    Niharika Gupta
    Dear Sir/ Madam

    My A/C No. is[protected] & my Debit card No. is [protected]
    Yesterday i tried to withdraw amount using my debit card. But it "Your card has Blocked".
    Please need to unblock my debit card as soon as possible.
    Please accept my complaint and unblock my atm card ASAP.

    Thanks & Rgds
    vijay meghwal
    From,
    G.Dhanu priya
    A/C No.[protected]
    Card No.[protected]

    Dear sir/madam,

    My debit card is blocked since 10days i am trying to contact customer care[protected] but their is no response, i request to unblock my debit card as soon as possible.

    Am waiting for your quick respose

    Warm regards
    G.Dhanu priya
    Ph.[protected]
    E-mail id:priya.[protected]@gmail.com
    Sir
    My debit card has been blocked while trying for online transactions.I guess I entered wrong pin.My account number is[protected].
    Please help me.The customer care number isn't responding too.

    Sanket Jain
    [protected]@gmail.com
    Ph.-[protected]
    My debit card is blocked frm 3D secure online trxn on 1101.
    Please help me out to unblock my debit card..
    A/c no :[protected]'
    Card no: [protected]
    N lastly I wanted to change
    my email Id as [protected]@yahoo.co.in
    Please mail me in my new email Id
    Thanx regards
    Rebecca Biakkim...
    My debit card is blocked frm 3D secure online trxn on 1101.
    Please help me out to unblock my debit card..
    A/c no :[protected]'
    Card no: [protected]
    N lastly I wanted to change
    my email Id as [protected]@yahoo.co.in
    Please mail me in my new email Id
    Thanx regards
    Rebecca Biakkim...
    blocked card how to unlock it
    Dear Sir.

    My Name Is SHUBHAM MAGAR
    Sir I Lost My Debit Card Sir I dont Have
    My Debit Card No..Only Have My
    A/C No...[protected]
    Sir I want To My Debit Card Blocking Please Sir
    My Email ID ...[protected]@gmail.com
    Sir
    My debit card has been blocked
    Please help me. My card number is [protected] .The customer care number isn't responding too.

    Regards
    manoshree k
    Dear Sir,
    I Glen Mascarenhas having ICICI Bank Credit Card Nbr [protected]. On 22Dec15 I received an SMS to pay Minimum amt of Rs 6200 by 27Dec15. As the Due Date was near approaching, and would be busy with Christmas preparations, I decided to pay on 24th Dec.
    I had approached an ATM to withdraw cash for personal use, but received a message on the ATM that cash is unable to be dispensed due to insufficient funds. I later realised that ICICI Bank had blocked my Debit Card.
    I would like to know that if the Due date was 27Dec15, why did ICICI block a Salary Account without my notice thus inconveniencing my daily Bank Transactions.
    I would request this matter to be escalated and my Salary Account being released so that other payments (Loans, Credit Card) can be done.
    Also due to the long weekend, I was unable to contact any ICICI agent nor could visit the Branch which thus inconvenienced me further.
    Please release the Salary account urgently as there are Personal Loan EMIs which due dates are from 1st to 4ths of every month.
    Yours Sincerely
    Glen Mascarenhas

    Balance cutoff

    Today i recharged my paytm wallet with INR 800 two times but my transaction was failed. And no recharge is successful.but my balance was cutoff from my account... Why. Pls tell how is this... ..
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      K
      Kharwal
      from Ghugus, Maharashtra
      Dec 12, 2009
      Resolved
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      My name is Hukam Singh, Jaipur, representative from ICICI Bank Limited Jaipur called me for Personal Loan and I filled up an application for Rs. 50,000/- as Personal Loan from ICICI Bank before 2 year, Bank representative collect all documents required for Personal Loan, and told me that a Bankers cheque / DD of Rs. 50,000/- as personal loan will be given to you with in 7 days.

      After 15 days representatives of Bank told me on telephone that you came to branch and collect your cheque, you also bring 8 blank check because bank keep 8 cheques as a security and will returned you after completion of your loan.

      I reach at Raja Park Branch and give him 8 blank cheque, after two three hours the bank representative said Credit manager went to main branch by a urgent work so you collect your cheque tomorrow. Next day he told me that your cheque of loan will given in next week because approval is pending.

      After one week bank representative Mr. Pankaj told me that your approval has cancelled and I will return your documents and cheques after two three days because I am out of station.

      But bank representative Mr. Pankaj have not returned my documents and cheque, after 7 month, in the month of August 2008, he called me sir, my friend is credit manager and you apply this time for loan, This time definitely we will give you loan, you give copy of your driving license and pan card and one photo.

      On 10th August he came my office and said sir I will collect documents tomorrow from residence, you sign on this application form, I have signed on application form for PL of Rs. 50,000/- and given him copy of driving license, pan card and one photo and next day has not came at my residence and within 7 days without any information Bank credited my SB account by Rs. 4,88,764/-. I was very surprised and told to bank representative Mr. Pankaj that bank direct credit my SB account by Rs. 4,88,764 in place of 50,000/- by mistake.

      I asked him for this heavy amount, the bank representative told me that bank released this fund in your account on behalf of your credit and good relations, but I don’t know, without any sanction letter, terms and conditions, without any income proof, bank credited my account by a heavy amount. I told to representative of Bank that I want to return this amount to Bank because I am not capable to pay interest of this heavy amount.

      Next day I went to Bank and meet to loan manager and explained this problem, and loan manager have also told that we can’t help you because loan sanctioned and disbursed from Mumbai, so you contact after six months (means in the month of February 2009)

      I meet to the branch manager, ICICI Bank, Mansarovar, Jaipur, he also told me that our Personal Loan Officer told you about this, loan office also repeat same language, bank have released the amount in your account, now before six months can not settled, you have to pay atleast six installment of Rs. 16030/- per month, after that we can close your account.

      In the month of February 2009 I went in the branch and I said for close my loan account but manager said you have to pay 4,72,000/- + 5% closing fee ( that means around 5 lacs) Bank already withdrawal 96,180/- from my saving bank account with in six months.

      I have write many letters from August 2008 to March 2009 to Bank Officers (chairman, PL Manager, Branch Manager, CEO, Collection Manager, Credit Manager at Mumbai, Delhi, Chennai, Jaipur etc.) to close my personal loan, I also went in lok adalat in Jaipur in the month of February 2009 to close this PL account but have not received any response.

      I explained to the Manager of ICICI Bank that I am working in an NGO, my salary is 6500 per month, residing in a rental house, how will I pay 16030 per month, please cancel my loan immediately, but bank had not listen my request.

      Till dated I have not received any sanctioned letter, any terms and conditions, I don’t know what is the procedure for return the loan.

      I planned that why not this amount invest in business and earn more money so that we can pay this amount with interest to bank and I have invest 4 lacs in market and lost this money. This time I am in depression of losses.

      Bank representatives alternate day came at my office and residence for recover the money, many time I requested to bank that my income is 6,500 per month I will pay this money from my income but they are doing bad behave with me and my family.

      Executive of ICICI Bank doing behave with me:

      1.Use ugly language with my wife and gave her mental torture.
      2.Used foul and raw languages
      3.Gave threats and was very abusive.
      4.Taunted and tried to humiliate.
      5.He was adamant and said that he will come in the night time to disturb till the time we do not pay him.

      Mentioned a few words that they used, have a glance at the following utterances of that person –

      1. "Jab tumhari paise wapas karne ki aukaat nahi hai to fir loan kyun lete ho"
      2. "Ya to payment kar de, warna bahut tarike hain bank ke paas paise lene ke"
      3. "Ek to tu payment nahi kar raha hai, aur upar se pooch rahi hai ki bank ne kis aadhar par lon diya hai".
      4. ”Ham paisa dena jante hai to lena bhi jante hai”.
      5 ”Tumto Kya Tumhara Bap Bhi paisa dega”



      These are not the only statements that the bank executive used, but were also accompanied by an offensive and abusive behaviour and language, which is legally and ethically against the Human Rights and Indian Penal Code.

      I am filing a case in this Consumer Grievances Redressal Forum Jaipur and had appealed this court to make ICICI Bank and their recovery officer and agents involved compensating me for peace and happiness. I am also filing a case in Banking Ombudsman site www.bankingombudsman.rbi.org

      I am attaching a said rules released from RBI so that consumers can get awareness where to go if they are facing same traumatic tensions or experiences due to financial institutes. An appeal is also be made to President of India and PIL should also be filed in Supreme Court about the Financial Institutes or Banks like ICICI bank and collection agency who misuses power of Section 138, 420, 406 on innocent clients. As because loans are taken by peoples to improve self quality of life and not to spoil own career. Circumstances at all time do never remain the same.

      However during the course of loans, paying EMI - Business, health, and services can cease or pause, Natural disasters, casualties, diseases, accident, incidents, profit and losses are beyond human controls and bank should understand it. Wise bankers should not consider every client as cheat or slave. During such situation if the client fells, Bank should cooperate and not traumatize and humiliate their customers.

      In all fairness, ICICI Bank should have at least checked our credit worthiness before going on this harassment and hounding 'rampage' till we had no option but to carry out our own investigation and point out the problem your Bank.

      We hope that you take note of this experience and prevent the same from occurring again.

      I am fully in depression, I don’t know what I have to do. I have lost my job presently I am jobless.

      A copy of his letter is being sent to following people/email ID's –
      [protected]@aajtak.com - for necessary coverage
      [protected]@indiatv.com - for necessary coverage
      [protected]@zeenews.com - for necessary coverage
      [protected]@dnaindia.com
      Thanking you,

      Yours faithfully,

      Hukam Singh
      [protected]@gmail.com
      Aug 13, 2020
      Complaint marked as Resolved 
      Write to OBDUSMAN of the bank. Details available on its website. If no response/unsatisfactory response then approach to RBI. If the loan is sanctioned based on papers signed by you that are more than 3 months old then you are not liable to pay.
      Dear Hukam,

      We're sorry to hear about your experience.

      We'll contact you and work to address your issue at the earliest.

      Regards,
      ICICI Customer Service Team.
      I am also facing similar problem with Citibank Credit Card I had availed a personal loan of Rs.69, 00=00 & I paid back more than Rs. 1.89 Lacs the citibank card has issued several insureance policies on my car without my permission despite my categorial denial in writing now they are asking for te payment of more than Rs. 70, 000=00 . Now I have filed a case against them in the office of Banking Ombudsman at Kanpur & the case has been accepted & registered by the ombudsman . Despite repeated written corrospondances the citibank is bent upon harrassing me as mentioned above, their agents use unxaplaineabley bad language & have even threatened me please give me any guidance for getting rid of them.

      Nirupam Mukherjee

      CAR LOAN — security threat by recovery agent of icici bank

      icici bank ke recovery agent customeron aur unke pariwar ki suraksha ke liye khatarnak hai koi bhi ghatna ke liye is bank ke
      MD/CHAIRMAN hi jimmedar hai.is liye yeh jaaruri hai ke recovery
      ke goonde rakhnewale bankon mein hamari public apna paisa na laagaye.icici bank ke upar courts ne kai baar penalty lagai hai case ke purana hote hi yeh phir kanoon ka ulanghan karne lagte hai .jo aap ke pariwar ke liye khatarnak hai.mein aap ko samay samay par is tarah ke banko se satark rahne ki salah deta rahunga.paise ke liye mein inhe kisi ko badnaam aur maarne nahi dunga.inke upar nigaah rakhunga.is bank mein paise lagane se pehle kai baar soche
      kyon ke yeh aap ke pariwar ki security ka mamla hai .
      Dear Pankaj,

      We apologise for the inconvenience caused.

      Please write to us with your contact details and loan account number at [protected]@icicibank.com (Subject line: UID 206657). We'll contact you and work to address your issue.

      Regards,
      ICICI Customer Service Team.
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        S
        spk panicker
        from Palghat, Kerala
        Dec 11, 2009
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        Dear Sir,
        I have a credit card no. [protected]. I had taken a loan of 2.19 lac which was given under credit card No. [protected]. I am very regular in paying my instalments regularly. I have issued a cheque drwan on syndicate bank, Nandaman Branch, Chennai for an amount of Rs. 7970.00 towards payment for the month of
        september. This cheque was returned by the bank. ICICI bank never informed me about return of cheque though I used to get all other information by mobile alert and email. After knowing that the amount has not debited in my account I called up the call centre that is after about 10 days came to know the cheque was returned stating amount insufficient when I had adequate fund in my account. Therefore immediately issued another cheque for the same amount. Subsequently I went to my bank and confirmed about the same. The Bank Manager told me that this had happened due to an oversight by their staff and he called your call centre and spoke to one of the person and he agreed to reverse all amount charged against me for the above cheque bounce. However when I saw my statement for the next month I found that a sum of Rs. 250 towards cheque bounce and Rs. 15.00 as service tax has been charged. I again called the call centre and informed about the same and they told that the reversal applicable to the first cheque bounce only. I informed him this was earlier agreed upon as a special case and will not pay this amount. Therefore I made the payment less the cheque bounce charge. In the current month statemt I find that an amount of Rs.460.42 has been charged as interest and Rs.47.42 as service tax.

        I had earlier requested for the cheque return slip and the same has not been given yet. The bank is not entertaining my request without the cheque return slip. You are therefore requested send the cheque return slip immediately.

        In view of the above I will not be able to make the payment in respect of the cheque bounce charge. I request you to not to charge interst and accummulate into a huge amount
        Hi,

        We're sorry to hear about your experience.

        We'll contact you and work to address your issue at the earliest.

        Regards,
        ICICI Customer Service Team.
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          G
          Guruprasad G
          Dec 11, 2009
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          Hi,

          This is regarding ICICI bank branch located in Ramavilas Road Mysore, inspite of submitting Form 60 and nomination list twice within financial year they have lost the documents and have deducted TDS. The Branch Manger too is useless inspite of reqeusting so many times he turns a deaf hear towards this.
          Dear Guruprasad,

          We're sorry to hear about your experience.

          Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

          Regards,
          ICICI Customer Service Team.
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            KASAVAJJHALA SRIRAM
            from Hyderabad, Telangana
            Dec 11, 2009
            Resolved
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            I am Kasavajjhala Sriram, I lost the ICICI Credit Card in 2006, After that ICICI people collect the payaments part by part for settlements, but they are not given. finally in 2009 June ICICI is given the settlement offer for 55,000/-, so i cleared the amount (27,500by cash on 2-june-2009; 27,500 Cheque on 2-July,2009), amount was cleared as per dates.
            ICICI is given the settlement letter with Ref No.: ICSO1HYD/052009/REC, Date:29/05/2009, my Credit Card Account: #[protected]
            but still i am getting the bills, If i call to Call center they are not get any information like my payament is settled, and they suggested i have to contact to Branch; then i went to Hyderabad Branch (ICICI Bank Ltd., 5-9-2, JVL Towers, Opp. Assembly Saifabad, Hyderabad-500004, Andhra Pradesh, India), in the bank they told we have to contact in call center;

            Please try to clear the database in ICICI Records as well as CIBL,

            Thanks with Best Regards
            K.Sriram
            Plot No.39, Road No.5,
            Chandrapuri Colony, L.B.Nagar,
            Hyderabad-500074
            Andhra Pradesh, INDIA
            Cell: +91-[protected]
            E-mail: [protected]@yahoo.com
            +2 photos
            Aug 14, 2020
            Complaint marked as Resolved 
            Dear Kasavajjhala,

            We're sorry to hear about your experience.

            We'll contact you and work to address your issue at the earliest.

            Regards,
            ICICI Customer Service Team.
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              Shahab Shaikh
              from Mumbai, Maharashtra
              Dec 11, 2009
              Resolved
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              I hold a savings with ICICI Bank Nariman Point Branch for the past 10 years.I hold a normal savings account,but on 27/10/2009 my account has be Debited with Rs 552 as non maintainence of minium balance for a previlage account.I have also been charged Rs 109 on 21/08/2009 for a Debit card which I dont hold.I have given a complaint on 26/11/2009 informing to the phone banking staff but have not received any response.I dont understand as how my account has been converted to a previlage account without my consent of any intimitation.
              I wonder how many more such accounts have been wrongly Debited and how many of their customers know about this,India been a country with 61% literacy and only 5% check their accounts on a regular basis.
              Kindly take my case as a case of cheating the Indian democracy and its people.We put our trust in these banks & MNCs but are often cheated without our knowledge.
              Thanking You
              Shahab Shaikh
              Aug 14, 2020
              Complaint marked as Resolved 
              Dear Shahab,

              We're sorry to hear about your experience.

              Please write to us with your contact details and account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

              Regards,
              ICICI Customer Service Team.
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                kisho46
                from Coimbatore, Tamil Nadu
                Dec 11, 2009
                Resolved
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                My ICICI credit card No. is [protected], I was using this card from 2006. My total outstanding was debited from my icicibank account no[protected] in Nov 2007. as the amount of Rs.8000.00 is showing as a lein amount. I have visited Credit card branch at civil lines branch, Nagpur, to remove that lein amount and do the Final settlement of that credit card. I have also contacted Customer care of ICICI Credit cards so many times for this reason, but no action was taken over that. and till now i am getting there estatements of outstanding amount Rs.15000.00.
                As the amount is increasing day by day, I will not able to do even the settlement. Please help and suggest.

                Also I am not able to get loan from any bank as they had blacklisted me in CIBIL. Also suggest me how to remove name from CIBIl as a defaulter. Please take necessry action & do the needfull in my favour. Please reply.

                Thanking You
                Kishor Ramchand Jotwani.
                Aug 13, 2020
                Complaint marked as Resolved 
                Respected Madam/Sir,

                I am possessng an ICICI Bank Platinum Credit Card No. - [protected], since February, 2008. But on July 2009, when I paid the bill by cheque, it was returned and the payment was cancelled though there was sufficient amount in my savings account at that time. And, as I was not informed about the whole incident [I came to know about it only when i got the next bill], I couldnt pay that bill before the due date. So in the next bill [August 2008, Statement Date - 08/08/2008 ], some taxes, interest charges, cheque return fees and late payment fees were imposed on it.

                I paid the principal amount and asked the customer care to revert back those taxes interest charges and late payment fees.

                The same thing happened in the month of August also. My cheque was returned and I was not informed at all. Every time I had paid the principal amount and asked the customer care to revert back those taxes, interest charges, cheque return fees and late payment fees. But some taxes and interest charges still continued to be imposed.

                They are giving the reason of signature mismatch in the cheque. With the same signature of mine it was accepted for a long time. But suddenly they started to cancel my cheques on the reason of signature mismatch and which was not intimated to me so that I could make the payment by the due dates.

                And certainly it was not my fault as I was not informed about the return and cancellaton of that cheque I had paid on July and August of 2008.

                If they are not accepting the signature then there might be only security reason... and they had not accepted the cheque doubting something [ by doubting, i mean to say, they could have thought that someone has done the signature illegally possessing my cheque book]... and in that case being a banker they should inform the customer about that immediately ---- where now-a-days giving that info is a matter of a second... still I was not informed...

                They did not even send those returned cheques to me. After requesting that, I got those on November 2009, that too the photcopies of the cheques.

                Secondly, I was told by one ICICI bank customer care executive that my Principal Amount of Rs. 180 was due for payment and if I pay that amount only then other taxes and charges will be reverted back. I got the call from some Mr. Aftab on 25th Nov, 2009. He called me from the nos. [protected] and [protected] from Kolkata. After which I paid the amount but I didn't get any confirmation mail.

                When I called them and asked about it, then that customer care told that he was not aware of that matter.

                So, now when I got the bill of Nov 2009, I found the amount to be Rs. 4001. I had already cleared the principal amount. Now they are not reverting back all the other charges and settle the matter.

                This is a malpractice by the ICICI bank as well as their Credit Card department - they are intensionally returning the cheques paid for the bill giving the reason of signature mismatch - without informing the customer - so that they can add some extra amount in the next bill - whereas using the same signature I had paid many bills of ICICI Credit card earlier.
                Now they are not replying to my mails also.

                Madam/Sir, I would request you to look into the matter kindly and take necessary steps. I have already paid all the Principal Amounts till date.
                Respected Madam/Sir,

                I am possessng an ICICI Bank Platinum Credit Card No. - [protected], since February, 2008. But on July 2008, when I paid the bill by cheque, it was returned and the payment was cancelled though there was sufficient amount in my savings account at that time. And, as I was not informed about the whole incident [I came to know about it only when i got the next bill], I couldnt pay that bill before the due date. So in the next bill [August 2008, Statement Date - 08/08/2008 ], some taxes, interest charges, cheque return fees and late payment fees were imposed on it.

                I paid the principal amount and asked the customer care to revert back those taxes interest charges and late payment fees.

                The same thing happened in the month of August also. My cheque was returned and I was not informed at all. Every time I had paid the principal amount and asked the customer care to revert back those taxes, interest charges, cheque return fees and late payment fees. But some taxes and interest charges still continued to be imposed.

                They are giving the reason of signature mismatch in the cheque. With the same signature of mine it was accepted for a long time. But suddenly they started to cancel my cheques on the reason of signature mismatch and which was not intimated to me so that I could make the payment by the due dates.

                And certainly it was not my fault as I was not informed about the return and cancellaton of that cheque I had paid on July and August of 2008.

                If they are not accepting the signature then there might be only security reason... and they had not accepted the cheque doubting something [ by doubting, i mean to say, they could have thought that someone has done the signature illegally possessing my cheque book]... and in that case being a banker they should inform the customer about that immediately ---- where now-a-days giving that info is a matter of a second... still I was not informed...

                They did not even send those returned cheques to me. After requesting that, I got those on November 2009, that too the photcopies of the cheques.

                Secondly, I was told by one ICICI bank customer care executive that my Principal Amount of Rs. 180 was due for payment and if I pay that amount only then other taxes and charges will be reverted back. I got the call from some Mr. Aftab on 25th Nov, 2009. He called me from the nos. [protected] and [protected] from Kolkata. After which I paid the amount but I didn't get any confirmation mail.

                When I called them and asked about it, then that customer care told that he was not aware of that matter.

                So, now when I got the bill of Nov 2009, I found the amount to be Rs. 4001. I had already cleared the principal amount. Now they are not reverting back all the other charges and settle the matter.

                This is a malpractice by the ICICI bank as well as their Credit Card department - they are intensionally returning the cheques paid for the bill giving the reason of signature mismatch - without informing the customer - so that they can add some extra amount in the next bill - whereas using the same signature I had paid many bills of ICICI Credit card earlier.
                Now they are not replying to my mails also.

                Madam/Sir, I would request you to look into the matter kindly and take necessary steps. I have already paid all the Principal Amounts till date.
                Dear Kishor,

                We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

                Regards,
                ICICI Customer Service Team.
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                  Malay Das
                  Dec 11, 2009
                  Resolved
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                  This is by far the worst banking experience with a so called "renowned bank" as ICICI.
                  ICICI Bank has stopped responding to my mails even after three follow ups.

                  On end of August, 2009, there was a fraud on my online ICICI bank salary account and my account was locked.
                  I requested for new password from ICICI and got the passwords by first week of October.
                  On verifying my accounts, I discovered that RS 1,96,000.00 was transferred out of my account.

                  I raised a compliant at ICICI bank providing them with the details of the fraud.
                  I provided the payee names, the other ICICI accounts to which amount was transferred, cell phone number to which my mobile alerts were routed.
                  They asked me to report the issue with Cyber crime cell.
                  After raising the complaint with cyber crime cell, I provided ICICI bank with the complaint number.

                  ICICI notified me that verification is in progress and they would be providing the update by 16th Nov 2009.
                  Until Nov 16, ICICI bank was responding back with a standard template response. You can see all these in the below mail chain.
                  On 16th Nov, I followed up again to find out that verification is still under progress.
                  I requested for an ETA and if anything would be needed from my end.(details in the mail trail)

                  Two months have passed since I notified the issue to ICICI bank. However, I am not clear what has been done and what is going to happen.

                  I am not sure what verification process is going on and how long will it take to complete?
                  Is there anything they require from my end? Would I be able to assist them in any way?
                  Is there any way to expedite the process?
                  Are they going to credit back the lost amount or at least do something about it.

                  There are even more questions in my list…but do i've an answer??? I've not got one responsible reply from them yet.

                  This money is hard earned from the work we do. And to loose this is very tough for me to realize. and on top of that - i see such an irresponsible act from my banker not responding and not keeping me updated about the proceedings of their so-called verification team in this issue.

                  Years of savings goes away just like that and we do not know if anything can be done about it.
                  Are the bank authorities so busy that they do not have time to look into this issue?

                  Till this point - its only one ended communication happening with ICICI bank. I don't know what is the next course of action from my end. Not hoping this to happen for anyone else…but I'm sure there is at least a small group of people who got affected in a similar fashion who can guide me making the next move…please advice.

                  I request each one of you who ever reads this blog to do me a simple and a very small favor. Can you publish this issue in all communication medium you can - may it be blogs / may it be a simple chat or mail with your kith and kins…i just wanted to keep reaching out to the whole world until i'm heard and given justice.

                  And I will pray to God not to give this kind of a pain to anyone else.


                  Thanks,
                  Malay

                  From: Malaymarut_Das
                  Sent: Wednesday, December 09, 2009 11:21 AM
                  To: Head Service Quality
                  Subject: RE: RE:'ICICICARE=[protected]' SR[protected] :: possible fraud mails
                  Hi,

                  I have not received any response from you for my last two mails.

                  Please let me know if anything is pending from my end.
                  Is there anything that I could do to expedite the resolution of the issue.

                  Thanks,
                  Malay
                  ________________________________________
                  From: Malaymarut_Das
                  Sent: Wednesday, December 02, 2009 3:18 AM
                  To: Head Service Quality
                  Subject: RE: RE:'ICICICARE=[protected]' SR[protected] :: possible fraud mails

                  Hi,

                  Please suggest the ETA for completion of verification.
                  Let me know if anything is pending from my end.

                  Thanks,
                  Malay

                  ________________________________
                  From: Malaymarut_Das
                  Sent: Wednesday, November 25, 2009 2:10 AM
                  To: Head Service Quality
                  Subject: RE: RE:'ICICICARE=[protected]' SR[protected] :: possible fraud mails

                  Hi,

                  Thanks for looking into the issue and for your response updating me of the progress.
                  A complian is already lodged with Cyber Crime Cell.

                  Please let me know what is the ETA for the verification to be completed.

                  Is there something pending from my end?

                  Thanks,
                  Malay


                  ________________________________
                  From: Head Service Quality [[protected]@icicibank.com]
                  Sent: Monday, November 16, 2009 8:19 PM
                  To: Malaymarut_Das
                  Subject: RE:'ICICICARE=[protected]' SR[protected] :: possible fraud mails

                  Dear Customer,

                  We are writing to confirm the receipt of your mail and to assure you that we have taken note of the issue and the matter is being attended to.

                  The verification is under process. We request you to cooperate with us.

                  However, we request you to seek assistance from Cyber Crime cell or local police, giving them the complete details of the case and ICICI Bank extends its co-operation and assistance to the cyber-crime cell to aid in their investigations.

                  Thank you,

                  Sincerely,

                  B. Vijay Rose
                  Office of Head Service Quality

                  CONFIDENTIALITY INFORMATION AND DISCLAIMER:
                  This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

                  -----Original Message-----
                  From: Malaymarut_Das
                  Date: Monday, November 16, 2009 09:09 AM
                  To: Head Service Quality ([protected]@icicibank.com<mailto:[protected]@icicibank.com>)
                  Subject: RE: RE: SR[protected] :: possible fraud mails

                  Hi,

                  Please let me know if there are any updates on the issue.
                  Let me know if anything would be required from my end.

                  Thanks,
                  Malay

                  ________________________________
                  From: Head Service Quality [[protected]@icicibank.com]<mailto:[[protected]@icicibank.com]>
                  Sent: Monday, November 02, 2009 4:16 PM
                  To: Malaymarut_Das
                  Subject: RE:'ICICICARE=[protected]' SR[protected] :: possible fraud mails

                  Dear Customer,

                  We are writing to confirm the receipt of your mail and to assure you that we have taken note of the issue and the matter is being attended to.

                  The verification is under process.

                  We request you to cooperate with us.

                  Thank you,

                  Sincerely,

                  B. Vijay Rose
                  Office of Head Service Quality

                  CONFIDENTIALITY INFORMATION AND DISCLAIMER:
                  This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

                  -----Original Message-----
                  From: Malaymarut_Das
                  Date: Monday, November 02, 2009 04:26 AM
                  To: Head Service Quality ([protected]@icicibank.com<mailto:[protected]@icicibank.com>)
                  Subject: RE: RE: SR[protected] :: possible fraud mails

                  Hi,

                  Please let me know if there are any updates on the issue.
                  Let me know if anything would be needed from my end.

                  Thanks,
                  Malay


                  ________________________________
                  From: Head Service Quality [mailto:[protected]@ICICIBANK.COM]<mailto:[mailto:[protected]@ICICIBANK.COM]&...
                  Sent: Thursday, October 22, 2009 3:17 AM
                  To: Malaymarut_Das
                  Subject: RE:'ICICICARE=[protected]' SR[protected] :: possible fraud mails

                  Dear Customer,
                  We regret that we are unable to confirm you the details of our verification team.

                  However, we have noted your contact details and forwarded to the verification team.

                  We request you to write us after November16, 2009.

                  Thank you,

                  Sincerely,

                  B. Vijay Rose
                  Office of Head Service Quality

                  CONFIDENTIALITY INFORMATION AND DISCLAIMER:
                  This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



                  -----Original Message-----
                  From: Malaymarut_Das
                  Date: Thursday, October 22, 2009 07:54 AM
                  To: Head Service Quality ([protected]@icicibank.com<mailto:[protected]@icicibank.com>)
                  Subject: RE: RE: SR[protected] :: possible fraud mails

                  Thanks Vijay for your response.
                  I appreciate the issue is being attended to.

                  I would like to know who is the field verification team.
                  As my account is at Bhubaneswar, is someone at Bhubaneswar looking into the issue?
                  When they are expected to respond? (I would expect an ETA)

                  Is there an insurance on my account and what all steps are going to be taken before the amount is credited back.
                  Please enlighten me on the procedures.

                  Please call me on my mobile or my family if any futher information would be required from our end.

                  Thanks,
                  Malay


                  ________________________________
                  From: Head Service Quality [[protected]@icicibank.com]<mailto:%[protected]@icicibank.com%5d>
                  Sent: Wednesday, October 21, 2009 11:35 PM
                  To: Malaymarut_Das
                  Subject: RE:'ICICICARE=[protected]' SR[protected] :: possible fraud mails

                  Dear Customer,

                  The verification is under process and you will be updated with the status by the field verification team.

                  We understand that you have lodged an FIR with the Cyber Crime cell, giving them the complete details of the case. ICICI Bank extends its co-operation and assistance to the cyber-crime cell to aid in their investigations.

                  Thank you,

                  Sincerely,

                  B. Vijay Rose
                  Office of Head Service Quality

                  CONFIDENTIALITY INFORMATION AND DISCLAIMER:
                  This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.




                  -----Original Message-----
                  From: Malaymarut_Das
                  Date: Tuesday, October 20, 2009 10:28 PM
                  To: Head Service Quality ([protected]@icicibank.com<mailto:[protected]@icicibank.com>); [protected]@icicibank.com<mailto:[protected]@icicibank.com> ([protected]@icicibank.com<mailto:[protected]@icicibank.com>)
                  Cc: [protected]@gmail.com<mailto:[protected]@gmail.com> ([protected]@gmail.com<mailto:[protected]@gmail.com>); manas das ([protected]@yahoo.co.in<mailto:[protected]@yahoo.co.in>)
                  Subject: RE: RE: SR[protected] :: possible fraud mails

                  Hi,
                  Thanks for the response.
                  We have lodged a complaint with Cyber Crime Branch, Cuttack.

                  As per crime branch authorities, cuttack ,orissa, primilinary enquiry is required to establish the case.
                  However, they have recieved the complaint and allotted complaint number 63.

                  One xerox copy of the complaint is submitted to ICICI bank main branch head,BBSR.
                  The scanned copy of the letter is attached with this mail.

                  Please keep me posted on the actions taken at your end.
                  Let me know if anything would be required from my end.



                  Thanks,

                  Malay
                  Complaint marked as Resolved 
                  Thanks to ICICI bank as they did answer my queries. They did resolve my concerns and did help me get the money back. Thanks!
                  Dear Malay,

                  We understand that our Customer Care team is already in touch with you to address your issue.

                  Regards,
                  ICICI Customer Service Team
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                    Sandeep Negi
                    from Lucknow, Uttar Pradesh
                    Dec 10, 2009
                    Resolved
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                    Sir,

                    This is to bring in your kind notice that I have a Saving Bank account no.[protected] in ICICI Bank, Branch Shopprix Mall, Sector-61, Noida (UP).

                    Some one has withdrawn Rs. 2,15,000.00 (Two Lac Fifteen Thousand) from my bank account at Saket and Nehru Place Branch one of Rs. 1,60,000.00 vide cheque no. 181331 and Rs. 55,000.00 vide cheque no. 181333.
                    The aforesaid cheque serial nos. does not match with my existing cheque book's serial nos. which I have already with me.
                    Serial No. of my cheque book is: 729588.

                    This large amount has been withdrawn by some one but, bank did not inform me even a single time on such large amount's transactions. therefore the role of the bank also seems suspicious.
                    I have also discussed with the Bank's branch management but they are not responding positively and properly.

                    A complaint has also been lodged in the nearest Police Stations by me but they are also not responding properly. They are not responding as a civilian expects from the local administration of the country. They have only acknowledged the complaint application and returned it to me but not registered FIR.


                    I hope that it will be considered by you because I listens in my daily life about your achievements and the reforms made by you in the present society of our country.

                    Now I am looking only upto you, So please help me out and intervene into the matter at the earliest.

                    I seek your help, So please help me out and prove once again I request you to please look into the matter at the earliest, To avoid the same how I am victimized and which has took place with me. So your role becomes necessary in this case.

                    So, this is once again requested pls. help me as soon as possible and do accordingly,

                    waiting for your favorable response


                    Thanks and regards,

                    Sandeep Singh Negi,
                    B-2/317, New Kondli,
                    Delhi-96

                    [protected] / [protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Dear Sandeep,

                    We're sorry to hear about your experience.

                    We'll contact you and work to address your issue at the earliest.

                    Regards,
                    ICICI Customer Service Team.
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                      G.SRIDHARAN
                      from Hyderabad, Telangana
                      Dec 10, 2009
                      Resolved
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                      Home Loan A/C No.LBCHE [protected].I have remitted RS.20000/- as partpayment towards home loan on 26/11/2009 in ICICI Bank -Pudhucherry Branch..The amt was remitted to be adjusted towrds principle.I came to know that the amt.remitted by me is not accounted so far.I have written a letter to ICICI Bank- Ambattur Industrial Estate Branch @ aiso sent them email but in vain
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Dear Sridharan,

                      We're sorry to hear about your experience.

                      We'll contact you and work to address your issue at the earliest.

                      Regards,
                      ICICI Customer Service Team.
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                        A
                        avinash kumar
                        from Dehra Dun, Uttarakhand
                        Dec 10, 2009
                        Resolved
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                        this is to lodge a complaint against icici bank dwarka sec-7 branch......
                        being a local to this area , at some emergency times i hve always found that 95% the atm machines are not wrking or out of order.....
                        i hve tried to acknowledge the same to bank official's b4 ....but there s no response
                        they always come up with some excuses or other....its been almost a year people around this area r facing this problem .....a tech problem can occur at times ...but difficult to understand how can it be for every 9 out of 10 times and that also going on fr a year.....
                        bank officials (dwarka sec-7 branch ) are not serious about this ...and t can b judge even by their gestures
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Dear Avinash,

                        Thanks for bringing it to our attention. We will look into it at the earliest.

                        Please email us at [protected]@icicibank.com in case you need further assistance.

                        Regards,
                        ICICI Customer Service Team.
                        Dear Avinash,

                        The issue with the ATM machine has been attended to and rectified.

                        Please write to us at [protected]@icicibank.com in case you need further assistance or would like to share any feedback with us. We hope to enjoy your trust in the years to come.

                        Regards,
                        ICICI Customer Service Team.
                        I HAVE A SAVING BANK ACCOUNT IN SEC-7, DWARKA, ICICI BRANCH. AND FOR A LONG TIME I AM FACING MANY PROBLEMS CAUSE OF CORDINATION OF ANY PROBLEM
                        THEY ALWAYS SAY FOR CUSTOMER CARE HE CAN'T DO
                        ANY THING. FOR A SIMPLE CHEQUE BOOK I AM COUNTINUE
                        REQUESTING FOR ONE AND HALF MONTH. BUT NOT ONE LISENT IT. AND NOW I BECOME FRUSTATED AND THINK I COUNTINUE IT OR CLOSE TEH ACCOUNT.
                        WHEN EVER I CALL IN THE SEC-7 BRANCH WE GOT IT'S ALWAYS BUSY.
                        I have deposit my DDA flat application form # 0452803 in November 2010. 18th April 2011, Falts draw declared & am not able to get any flat in current allotment.

                        As on date, I have not received my refun money i.e. Rs.50, 000 from DDA officals via ICICI bank.

                        As DDA offical informed that we will get money on or beofre 29th April 2011, But as on date, my this matter still pending with ICICI Bank.

                        Nobody pick-up Nodal office telephone i.e.[protected] as prescribed in DDA form.

                        Request to lodge my complaint and sort our this issue.

                        Thanks & regards,
                        Neelam Khatri
                        W/O Anil Kumar
                        Mob: [protected]
                        e-mail: [protected]@yahoo.co.in
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                          S
                          shree kisan verma
                          from Dindigul, Tamil Nadu
                          Dec 10, 2009
                          Resolved
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                          Resolved

                          non redemption of bonds

                          Sub: Non payment of ICICI Tax Saving Bond-022000-TSB- Two
                          Sir,
                          With due regards it is submitted that I have purchased ICICI Tax Saving Bonds having following particulars:

                          Name of Bond Holder : Sree Kisan Verma
                          The other details of the bonds are:
                          Option II
                          Face Value/Bond Rs 7025
                          Issue Price/Bond Rs 5000
                          Deemed date of allotment 24.3.2000
                          Redemption Date 24.6.03
                          Interest...
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                          D.Purushothaman
                          from Chennai, Tamil Nadu
                          Dec 10, 2009
                          Resolved
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                          Resolved

                          Repected Sir, i am working the icici bank (Wings Card Division) chennai Branch.2006 to 2008 past 2 years.office is closed so i am living the office i applied the epf. two times but no responsiblity office side.
                          This office main branch Bangalore. i am file the complient same the this website address last twenty days back but no reply. please reply me what is the my pf amount balance then what the appling formalities.
                          Please notes: NOT RESPONSIBLITY OFFICE SIDE( Icici bank wings card division)
                          My Pf No:KN/35019/9082
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Dear Purushothaman,

                          We're sorry to hear about your experience.

                          We'll contact you and work to address your issue at the earliest.

                          Regards,
                          ICICI Customer Service Team.
                          Repected Sir, i am working the icici bank (Wings Card Division) mumbai bandra Branch.2006 to 2008 past 2years office is closed so i am living the office i applied the epf. two times but no responsiblity office side.
                          This office main branch Bangalore. i am file the complient same the this website address last twenty days back but no reply. please reply me what is the my pf amount balance then what the appling formalities.
                          Please notes: NOT RESPONSIBLITY OFFICE SIDE( Icici bank wings card division)
                          My Pf No:KN/35019/8074
                          Hi,

                          I have resigned from ICICI 3 years back and still not transferred my PF from ICICI bank. Please let me know the HR contact name and number in ICICI from where i can get my PF details for filling the PF transfer form.

                          I am exactly looking for the address of Provident Fund Commissoner where my account is maintained and the contact and address of ICICI bank where i need to send the transfer form.


                          Regards,
                          Bhuwan
                          Emp Code - 125785
                          Phone - [protected]
                          email - [protected]@gmail.com
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                            Gaurav Jain
                            Dec 10, 2009
                            Resolved
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                            Resolved

                            Dear Sir/ Madam

                            I had acknowldegment of ECS document from ICICI Bank malwaparisar, Indore. But on very last day bank members call me and said they don't have ECS verification copy so they will stop my payment. I have enough balance for ECS payment. If I face any penalty from my finance company they I will file suit against your bank. No cooperation , no proper response I received.

                            Please do the needful asap

                            Thank you
                            Gaurav Jain
                            [protected]
                            Indore
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            Dear Gaurav,

                            We're sorry to hear about your experience.

                            We'll contact you and work to address your issue at the earliest.

                            Regards,
                            ICICI Customer Service Team.
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                              I
                              Ishwar M Saunshi
                              Dec 10, 2009
                              Resolved
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                              Resolved

                              I keep getting back to login page or some times it let me login but after some time I get an error saying "Invalid user". This is becoming worst and worst I have not traded correctly for 2 week, I am planning to close this account if they dont respond to at least one of my five request.


                              they keep telling clear you history and cache of browser and dont look for the roocause of issue.

                              beware of this you get under huge loss if you cant trade so better get others demat server rather than ICICI.
                              +1 photos
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Stay away from ICICIDirect.com. They have pathetic service quality. Not following SEBI mandate.
                              No point is escalating matters to Head of Service Quality of COO.They are hopeless...

                              Dont invest through ICICIDirect.com.

                              DONT USE ICICIDIRECT.COM...USE WHATEVER OTHER SERVICE YOU WANT...
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                                S
                                skota
                                from Hyderabad, Telangana
                                Dec 9, 2009
                                Resolved
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                                Resolved

                                I have applied for Personal Loan & same was Credited to my account#LPHYD[protected] on 05/12/2007 for 480000/- but they say that 20000 is for processing fee. No one from ICICI nor representative updated/informed that this will be deducted initially.
                                Now, I got a reply from ICICI stating that it is for processing fee as per agreement. This is pathetic & kind of Cheating from this bank. This is a serious concern & illegal as they can't charge me this much of amount as they do it for Home Loan.

                                They tortured me with this irresponsible behavior & with Processing Fee & Pre closing charges Bank is earning more than the percentage they claim to process.

                                Please help me & do not go for ICICI in your lifetime....this is a pathetic illegal Bank in India & RBI puts a blind eye.
                                Aug 13, 2020
                                Complaint marked as Resolved 

                                ICICI Personal Loan processing Fee — Illegal Loan Processing Fee not informed to customer

                                I have applied for Personal Loan & same was Credited to my account on 05/12/2007 for 480000/- but they say that 20000 is for processing fee. No one from ICICI nor representative updated/informed that this will be deducted initially.
                                Now, I got a reply from ICICI stating that it is for processing fee as per agreement. This is pathetic & kind of Cheating from this bank. This is a serious concern & illegal as they can't charge me this much of amount as they do it for Home Loan.

                                They tortured me with this irresponsible behavior & with Processing Fee & Pre closing charges Bank is earning more than the percentage they claim to process.

                                Please help me & do not go for ICICI in your lifetime....this is a pathetic illegal Bank in India & RBI puts a blind eye.
                                Dear Kota,

                                We're sorry to hear about your experience.

                                Please write to us with your contact details and loan account number at [protected]@icicibank.com. We'll contact you and work to address your issue.

                                Regards,
                                ICICI Customer Service Team.
                                I completely disagree with ICICI. I have been contacted by ICICI regarding the above query & threatening me through emails saying that if I don't pay Instalment Amount, I will be charged with Penalty Fee, Bouncing Charges & also Late payment charges.

                                How can a bank give a warning to its customer instead of resolving the hidden charge claim I made above.

                                This bank is very dangerous, never discloses its hidden charges & customers have to suffer for their lifetime.

                                I am going file a Lawsuit on this issue & hope everyone understands this bank;s motive.
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                                  B
                                  BRIJLAL NAVLANI
                                  from Bhopal, Madhya Pradesh
                                  Dec 9, 2009
                                  Resolved
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                                  Resolved

                                  Dear Concerned;
                                  At the onset, I would like to take this opportunity to brief you about issues, I have been facing ever since I have availed ICICI "Credit card ".
                                  My card number is [protected], which held a limit of Rs 33000 initially.

                                  I was given the card with false commitments of being a life time free card. I am not very apt with usage of plastic money so I trusted ICICI executive and decided to calculate upon the brand value and give it a shot.
                                  Few months down the lane, I completely stopped getting my statements, and raised the issue several times, but in vain.
                                  However later my card was linked to my ICICI bank account without my knowledge and the same was covered up by saying that it was to facilitate my payment cycles and resolve non receipt of statements.
                                  There was an auto debit facility set up on the same for my “Country club EMI'S" , and yet again, I was not aware of this feature.
                                  I continued to pay my EMI's religiously through cheques, which resulted in bouncing back of the Auto debit in and in turn attract those charges.
                                  Also Service charges, late fees and interest kept accumulating at furious pace.
                                  Althrough I was unaware of the entire process, so I kept paying out my regular EMI’s, incognizant to rest of the charges.
                                  Of late when I identified the issue, it was already blown out of proportion.

                                  Also, when we tried reaching ICICI call center on various occasions, I was profoundly disappointed with the services.
                                  My son" Kamal Navlani" tried speaking to some executive named Neha in Sep , she was far rude to extend any support and said that she was happy that amount was amassing resulting in revenue for the bank, but to my horror ; when my daughter " Harsha Navlani " , called up ICICI support center today and spoke to some guy named "Gulam Kaleen" , who claimed to be some collection manager , he not only out blankly refused to help her but also kept insisting that he will not even hear her out coz she is not the customer and she does not have right to call the call center, and refused to forward her call to any other person.
                                  The conversation heated up to an iota where he said to her that, " Since your father is blady defaulter, you are today waking up from your sleep and trying to reach customer support and making false claims" .Upon being told to watch his language & tone, He further got agitated and refused to extend any support and kept yelling and playing blame games.

                                  On various occasions that we tried to reach out to the customer support center, with intentions of settlements, all we picked up was sheer disappointment.
                                  In the end would like to request CONSUMER FORUM, to kindly look into the matter at the earliest and do the needful.
                                  I hope you would live up to my expectations .Kindly waive of[censored]nwarranted charges and oblige me
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  i request u to pls activate my card

                                  manish — card blocked

                                  dear sir,

                                  my creditcard is blocked for the past onemonth my creditcard no is:[protected]

                                  stop credit card stement — stop credit card stement

                                  TO ,
                                  ICICI CUSTOMER CARE
                                  ICICI BANK MANAGER

                                  SUBJECT-KINDELY STOP MY CREDIT CARD BANK STSTEMENT AND BLOCK MY CREDIT CARD AND STOP BECAUSE ALREADY ITS PAID.REVERT BACK URGENTLY.
                                  DEAR SIR/MADEM
                                  MYSELF MANISH MAHATMA MY CREDIT CARD NO. [protected].
                                  ON DATE 27/08/2008 I PAID AND SETELD MY A/C WITH THE AMOUNT 9500 RS.
                                  SO I PAID 7000 BY CASH RS AND CHEQUE NO[protected] RS BY AT JODHPUR TO YASH ENTERPRISES AGENCY RECIPET NO.5231013.
                                  THIS TRANCTION FETUERING IN MY 29 APR DATE STEMENT
                                  BUT DUE TO MY CHEQUE NO 826079 RETURN SO PAID 3000 RS BY CHEQUE NO 826091 ON DATE 17/06/08 WHICH TAKEN APPROVAL BY JODHPUR BRANCH.
                                  BUT MY CREDIT CARD STEMENT NOT STOP SO MANY TIME I TAKEN FOLLOW UP IN BANK TO MR.AMARDEEP /MR. SADIK AT JODHPUR BRANCH.
                                  THEY TOLD I LL REVE IN COMING DAYS ONLY ON DATE
                                  4/12/2008 AMOUNT 4,474.93RS AND AMOUNT 8,114.54 RS.
                                  BUT CREDIT CARD STEMENT CONTINOUS INCRESE ,WHERE I ALLREDY PAID MY ALL PAYMENT SO KINDELY CONISDER AND REVE MY ALL PAYMENT WHICH SHOWING IN STEMENT.
                                  AND TAKE ACTION ON THOSE EMPLOYEE WHO NOT TAKEN FOLLOWUP TILL DATE. AND REVERT ME URGENTLY WITH OUT ANY FALLURE
                                  DATE-14/12/2009
                                  THANKING YOU YOUR TRULY
                                  MANISH MAHATMA
                                  A/C NO [protected]
                                  C/O LAXMI PHRMA OPP MGH HOSPITAL
                                  JODHPUR (RAJASTHAN)
                                  [protected]

                                  ICICI Credit Card — stop credit card statement and block and reve amount

                                  TO ,
                                  ICICI CUSTOMER CARE
                                  ICICI BANK MANAGER

                                  SUBJECT-KINDELY STOP MY CREDIT CARD BANK STSTEMENT AND BLOCK MY CREDIT CARD AND STOP BECAUSE ALREADY ITS PAID.REVERT BACK URGENTLY.
                                  DEAR SIR/MADEM
                                  MYSELF MANISH MAHATMA MY CREDIT CARD NO. [protected].
                                  ON DATE 27/08/2008 I PAID AND SETELD MY A/C WITH THE AMOUNT 9500 RS.
                                  SO I PAID 7000 BY CASH RS AND CHEQUE NO[protected] RS BY AT JODHPUR TO YASH ENTERPRISES AGENCY RECIPET NO.5231013.
                                  THIS TRANCTION FETUERING IN MY 29 APR DATE STEMENT
                                  BUT DUE TO MY CHEQUE NO 826079 RETURN SO PAID 3000 RS BY CHEQUE NO 826091 ON DATE 17/06/08 WHICH TAKEN APPROVAL BY JODHPUR BRANCH.
                                  BUT MY CREDIT CARD STEMENT NOT STOP SO MANY TIME I TAKEN FOLLOW UP IN BANK TO MR.AMARDEEP /MR. SADIK AT JODHPUR BRANCH.
                                  THEY TOLD I LL REVE IN COMING DAYS ONLY ON DATE
                                  4/12/2008 AMOUNT 4,474.93RS AND AMOUNT 8,114.54 RS.
                                  BUT CREDIT CARD STEMENT CONTINOUS INCRESE ,WHERE I ALLREDY PAID MY ALL PAYMENT SO KINDELY CONISDER AND REVE MY ALL PAYMENT WHICH SHOWING IN STEMENT.
                                  AND TAKE ACTION ON THOSE EMPLOYEE WHO NOT TAKEN FOLLOWUP TILL DATE. AND REVERT ME URGENTLY WITH OUT ANY FALLURE
                                  DATE-14/12/2009
                                  THANKING YOU YOUR TRULY
                                  MANISH MAHATMA
                                  A/C NO [protected]
                                  C/O LAXMI PHRMA OPP MGH HOSPITAL
                                  JODHPUR (RAJASTHAN)
                                  [protected]
                                  Dear Manish,

                                  We're sorry to hear about your experience.

                                  We'll contact you and work to address your issue at the earliest.

                                  Regards,
                                  ICICI Customer Service Team.
                                  Good evening. You are well aware that we both are your customer and making every
                                  sufferings that we are facing in a different manners. I can not get any proper reply, if I approached your branch officials. Their replies are in vogue sense and nature. As a
                                  customer we are expecting more helps from your bank. Recently you have stopped cash with drawal facility from ATM by using your Credit Card. Moreover, you have also reduced grace period. Some times I make transfer from my SB account to my spouse credit card account at my home branch at Tallakulam, you have charged Rs. 100 and and 30 Rs. and debited to my sb account. I do'nt know in what way it is reasonalble.Please let me know lin detail. I have suffered a lot and mentally tortured you may see from my sb account and my wife credit card account. It is bonafide evident. Pleas release the present clutches and allow the customer to survive and to have further breath in the hard days of high cost of living. please consider and do the necessary arrangements with your bank officials and safe guard my interest and my money from paying by way of penalty, late fee charges and other charges connnected to my transactions please.
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                                    Suresh Kumar
                                    from Jalandhar, Punjab
                                    Dec 9, 2009
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                                    Dear Sir,
                                    My Name is Suresh Kumar. Date of Birth is[protected]. I issue Only One ICICI Bank Credit Card No. [protected].
                                    But you would update as "Suresh Kumar Yadav", This is not my name and different date of birth. This is bad information for me and provide me many dificulties. So please check my name and date of birth and credit card.

                                    Suresh Kumar S/o Sh. Joginder Singh
                                    Date of Birth[protected]
                                    Contact No. - [protected]
                                    Dear Suresh,

                                    We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

                                    Regards,
                                    ICICI Customer Service Team.
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                                      M
                                      Mir Shah Ather
                                      from Hyderabad, Telangana
                                      Dec 9, 2009
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                                      ICICI bank - Easy credit but tough repayment options

                                      I have taken home loan "LBHYD[protected]" with floating interest rate currently 10.5%

                                      A) why easy credit with low interest rate for new customers.
                                      B) why repayment is made tough for old customers by high interest rates.
                                      C) why the floating interest rate is sensitive upwards and hardly downwards with market fluctuations.
                                      D) Is the only way for old Customers is to tranfer loan to other corporate banks like SBI, Axis.
                                      Dear Mir,

                                      We're sorry to hear about your experience. We'll contact you and work to address your issue at the earliest.

                                      Regards,
                                      ICICI Customer Service Team.
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