[Resolved]  Country Vacations — False Promises

This is to bring to everyone's notice that i am a country vacations member, at the time of signing the membership i was promised by their sales representative that with this membership, i could avail for room nights without any extra cost at both Country Club's own properties as well as Country Club's franchise properties.

I called in t to book for one of Country Club franchise properties and not one of their own property (the call was attended by a customer care executive 'A' one time and the next time i called in she was not available instead it was attended by Customer Care Executive 'B' who had no clue of the booking details) and then has the audacity to advise me that i should stay at alternative country club properties(own) as the booking does not get applicable to franchise properties unless i pay extra for the lodging charges, i was told that for a franchise property i have to pay for the stay, i am disappointed with the way i have been dealt. On one hand i have been promised by one of their employees and on the other hand their other employee fails to accept the commitment, saying these are false promises and that the person i was dealing with is no more with Country Club.

I had asked Customer Care Executives 'A' and 'B' to provide me the contact details of the customer care manager to whom this call needs to be escalated but the contact details were not given instead a common email id was given. It seems very clear the employees of Country Club do not understand or seem fit for operating in a hospitality industry.

I have not even been a defaulter with regards to their annual maintainence but they dont seem to want loyal customers/happy customers. They seem to be only busy in the engagement of taking up new customers.

I feel cheated by Country Club as an organization.I demand an answer from them on my current status quo.