[Resolved]  Country Vacations — False promises

I had made payments for countryclub membership two months back. they promised me to send the membership number alongwith a kit in 15 to 30 days. but till now there is no response from them. the service section in kolkata are giving repeated verbal assurance. also they are not providing any service to me regarding my reservation to my next vacation to hyderabad. they are also try to avoid any communication with me. i had to visit or call the office repeatedly by myself. but they repeatedly taking on the complaints from me and just overlooks it. I got the same poor response from all the sales, service and reservation sections.
It seems very clear the employees of Country Club do not understand or seem fit for operating in a hospitality industry.
I have not even been a defaulter with regards to their annual maintainence but they dont seem to want loyal customers/happy customers. They seem to be only busy in the engagement of taking up new customers.
I feel cheated by Country Club as an organization.I demand an answer from them on my current status quo.