[Resolved]  Country Vacations — Claiming refund for worst service and hidden charges

Dear sir, Our membership number is: CVGO1V5LB123680, registered on 18th September, 2012. I have not yet utilized the 1st year holidays. This year I have decided to go to Goa on 16th Dec, 2013. On enquiry we got to know that we have to pay extra money beyond the maintenance amount even in your own property!. They have been asked to pay extra 650 rs. Per person per night even in the own property which was not informed us at the time of taking his serives. When we opposed, we are told that this is compulsory without which they won't confirm our booking. At the time of taking membership we were told that we don't need to pay anything if we book in country club own property. Now all of sudden hidden charges came in to picture. I have been asking for the answers but the manager and management is going round the bush and giving me the foolish explanations. Not only this, I had a guest booking in the month of last April in Goa where even they had a very bad experience which was given to me in writing and already discussed with Ms. Princy. They were not even asked for a glass of water! Staff treats them as if we are availing the free holidays!!! Is this the hospitality and service they provide to the guests?? We take the membership to enjoy our holidays in any season, not to take follow ups and fight when we ask for the booking. If all these terms would have been told to us, we would not have taken the membership at all. It is like you promised big but delivered not even a half of it! Since last 2-3 days, I have been trying to speak to a right person but after 20+ calls on the different different nos referred by the customer care, I got to know that Ms. Mansi is the person whom I can speak for the refund. But now customer care people do not let me speak to her and every time when I call for follow up, they says you will receive the call from her in 5 mins, then in 10 mints, and then within and hour and so on… … But this is enough! I am not at all satisfied with your service and feel as if I am being fool. I do not want to go ahead them. I have not availed any of the holidays for year 2012 and not at all wish to avail the remaining years. I want my hard earned money back in any case. So please help to get refund our hard earned money as I don’t want to avail their so called holiday’s service. Finally I have managed to talk to Ms. Mansi but then she diverted me to Mr. Asif saying he is sitting at HO, Hyderabad and he will call me... Again same, After 3 days follow-ups and calls, Mr. Asif has called. I have asked him to refund my amount as I am not at all happy with your so called customer services. But he just keep repeating that we don't provide refunds as it is already mentioned in the agreement. Then I had send the following email to them but in vain. Finally I have decided to contact here for my right. Hope you will surly help me getting my money back : [protected] Forwarded message[protected] From: Jagruti <[protected]@yahoo.co.in> Date: Tue, Sep 24, 2013 at 10:38 PM Subject: Re: Membership compliants: Need Refund To: "[protected]@countryvacationsmail.com" <[protected]@countryvacationsmail.com>, "[protected]@countryclubmail.com" <[protected]@countryclubmail.com>, "[protected]@countryvacationsmail.com" <[protected]@countryvacationsmail.com>, "[protected]@countryvacationsmail.com" <[protected]@countryvacationsmail.com> Cc: Daksh <[protected]@yahoo.com> Thank you for reminding us the policy which we are already aware. Please note we have not paid the full amount at one shot for getting such worst services. Everytime we only get proper response after arguing, writing emails multiple times and constant follow ups. Review of your services are also negative which already informed. Customer pays in advance on the basis of the big picture showed by your marketing people. But when it comes to actual, then only we got to know that we are being cheated!! So dont talk about agreement and signed by both parties and all. It is as simple as that I have paid to get the best holiday services but when it came on your service, you guys simply failed. So no agreement stands there!!! Just cancel the said rooms, which I am not at all interested to spend any of my / family / relatives holidays with your holiday services. Kindly let me know the cancellation of holiday membership, as after getting such an excusing service, no one would like to waste their hard earned money. This is nothing but fraud to the customer/consumers. I request you to refund the amount and let me know within 48 hours. If not then I can proceed further on our way to get my hard earned money back. Waiting for your response. Daksh Bhatt & Jagruti Bhatt Sent from Yahoo! Mail on Android Their Reply : From: Customercare Goa <[protected]@countryvacationsmail.com>; To: Jagruti <[protected]@yahoo.co.in>; Subject: Fwd: Membership compliants: Need Refund Sent: Wed, Sep 25, 2013 7:54:49 AM Dear Madam Greetings!!! We have already forwarded your mail to our senior manager Mr.Asif. & he will be coordinating with you. My Reply : From: Jagruti [mailto:[protected]@yahoo.co.in] Sent: Friday, September 27, 2013 12:13 PM To: [protected]@countryvacationsmail.com; [protected]@countryclubmail.com; [protected]@countryvacationsmail.com; [protected]@countryvacationsmail.com; [protected]@countryvacationsmail.com Cc: Daksh; Jagruti Bhatt Subject: Re: Fwd: Membership compliants: Need Refund I wonder if your senior authority is not taking any of our issue seriously, what more can I expect from county vacations!!! Ref. Below email from your end, please note I dint receive any call from your Sr. Manager Mr. Asif. Let me know his contact details, I will call him because I m sure you guys can't do anything untill we follow ups you! You guys thinks we are sitting free here n having no other jobs than to keep calling you for the status after being fooled and cheated. Now I think we have to take hard step because thats the only way you have left for us. Daksh Bhatt Sent from Yahoo! Mail on Android