[Resolved]  Cox & Kings — SIKKIM TOUR- MISLEADING THE CUSTOMERS

Address:

Thane, Maharashtra

Cox & Kings had advertised its Sikkim Tour under bharat dekho as a Group tour. As I was planning to travel with my mother & my 5 years old son, I booked the same. Date was 18th May-24th May 2013. We were 2 ladies travelling with a 5 yrs old child & that was the real reason for opting for a group tour as you get company as well as its a safer option than travelling by yourself. However just 2 days before the scheduled tour , when I got a mail from their coordinator about the tour details/ itenary etc ,a very small line in the mail stated that my Family was the ONLY family travelling in this tour.
I was really shocked with this. People have their reasons for preferring & travelling with groups. In case groups are not formed the least, anyone would have done was to inform us . But no. They went right ahead , did all the bookings & just 2 days prior to the we came to know that only 3 o[censored]s ( 2 ladies & 1 child ) will be travelling .This is just misleading the people.May be they did not want to refund our money. On being questioned we never even got a proper response. They just kept saying that we need not worry about our safety & they had good vendors & they will give us a very responsible guide cum driver etc.

Once we reached sikkim( Bagdogra Airport itself) there was no trace of Cox & Kings at all. The entire tour was managed by a large number of local travel agents .Each day there was a different car & driver. The tourist spots were located far off locations with long drives through isolated roads sometimes. God knows on whose behalf Cox & Kings were they giving us assurances of our safety. I am totally disappointed with them & would not recommend them to anyone in future.