[Resolved]  Coxs And Kings — efficiency in service and Non received of Credit Notes

Address:

Mumbai Suburban, Maharashtra

Complaint Against :- COX AND KINGS (Travel Agents)

With reference to the above complaint, we would like to inform you as follows :

1. We had engaged the services of Cox and Kings for the purpose of booking a tour to Japan and due to the negligent and monopolistic practices adopted by their personnel the tour had to be canceled leading to a huge amount of retention of our paid money from your side.
2. We had called upon them to issue the refund to us for the balance amount and they informed that they would not issue the refund but would give the credit note for the same.
3. Despite our protests regarding the same, we had no option but to settle the matter with them as per their whims and fancies and called upon them to issue the credit note in our favor.
4. We have been trying to get in touch with them over the phone since the past many days however they are either not answering or stating that the person is in training and or not on duty and we feel that they are avoiding to answer our calls for the reasons best known to you.

We have given them final notice calling upon them to issue the credit note , however they have ignored the same