[Resolved]  Credit Card — LIC payment without intimation

Dear sir,

ICICI credit card cheating services,

See the below exchange of mails with ICICI credit card division. At the time of online registration for
utility payment of LIC premiums, they refused to accept, replied a mail of not accepting the new registration. Hence, I paid my premium before the due date. But surprised to notice, Icici also remitted the same premium without my knowledge. When they did not accept my request, why do they pay my premium & debit my card account. When I requested for the reverse the debit, they replied that it is not possible, instead I have to approach LIC for reversal. How ridiculous !

Their reply is just like cheating & irresponsible.

Please render a justice to this.

Ramaswamy
+[protected]

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
Subject: RE: 'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@hotmail.com
Date: Sat, 20 Dec 2008 11:43:27 +0530


Card no. [protected]

Daisy,

See the below reply of your officer on 12/11/08. When you do not accept the registration of my LIC policies, why did you pay the amount?

As a proof, where(which office of the LIC) I sould show the credit card bill to get the refund. Why should I go..?? IT is your fault..??

I am going to the consumer forum to render justice on my part. Your bank will face the legal proceedings in this regard. As per your reply on 12/11, you should not have paid my policy without prior notice to me. It is your duty to refund the amount imm...

I know how to deal the case. Till the refund is not done, I will not pay you any EMI. MY lawyer will speak to this.

Ramaswamy
+[protected]
[protected][protected][protected]
RE: 'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@hotmail.com‏
From: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Sent: 12 November 2008 14:46PM
To: RAM N ([protected]@HOTMAIL.COM)

Dear Mr. Ramaswamy,

For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

We regret for the inconvenience caused to you.

As to our telephonic conversation we inform you that we are not accepting the new registration of the LIC premium payment through credit card.

Looking forward to your co-operation in helping us serve you better.

Sincerely,

SAMIUDDIN AHMED
Customer Service Officer
ICICI Bank Limited


[protected][protected][protected][protected]
Date: Fri, 19 Dec 2008 16:00:42 +0530
From: customer.[protected]@icicibank.com
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@hotmail.com
To: [protected]@hotmail.com


Dear Mr. Ramaswamy,

We understand your concern.

However, we regret our inability to refund the amount of Rs. 5, 157.00 debited from your credit card account towards LIFE INSURANCE CORPORATIO, N OF INDIA.

We inform you that the LIC biller is not registered from our end, hence request you to contact LIFE INSURANCE CORPORATIO, N OF INDIA for the refund of the amount by showing the credit card statement as a proof.

Sincerely,

Daisy
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: RAM N ([protected]@hotmail.com)
Date: Thursday, December 18, 2008 04:46 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: RE: to reverse the debit of my LIC premium

Card no. [protected]

Why no reply...????????????????


[protected][protected][protected]

From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
Subject: RE: 'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@hotmail.com
Date: Thu, 18 Dec 2008 11:40:47 +0530


REMINDER...1


[protected][protected][protected]


From: [protected]@hotmail.com
To: customer.[protected]@icicibank.com
Subject: RE: 'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@hotmail.com
Date: Wed, 17 Dec 2008 17:04:44 +0530

Card no. [protected] MOST URGENT

15/12/2008 LIFE INSURANCE CORPORATIO Rs. 5, 157.00.DR

This is reflecting in my card account.

Why should I contact the merchant ???

You have debited my card account for LIC premium which I have already paid. You reverse the debited amount & confirm back...

Your reply is not satisfactory. Your unbilled statement clearly shows the debit... what else you require as proof. I just want you to reverse it.

revert imm... Matter is most urgent. Tomorrow 18th is the statment date .

It is totally your mistake. Without prior confirmation to me why did you
make the payment ?????.

At the time online registration itself, you people clearly told me that you are unable to take this request. Then why this
lapses...

Ramaswamy
[protected]


[protected][protected][protected][protected]



Date: Wed, 17 Dec 2008 16:44:41 +0530
From: customer.[protected]@ICICIBANK.COM
Subject: RE:'ICICICARE=[protected]' Product: Credit Card / Old Customer / [protected]@hotmail.com
To: [protected]@HOTMAIL.COM


Dear Mr. Ramaswamy,

For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com

We regret the inconvenience caused in regards.

We inform that according to our records there was no bill loaded in our system for the debit of the payment from merchant end.

We inform you that we request you to contact merchant.

Sincerely,

Akula Aparna
Customer Service Officer
ICICI Bank Limited

[protected][protected][protected]
-----Original Message-----
From: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Date: Wednesday, December 17, 2008 02:33 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: Product: Credit Card / Old Customer / [protected]@hotmail.com


Title: Mr.
First Name: NARAYANAN
Last Name: RAMASWAMY
An ICICI Bank Customer: Yes
Product: Credit Card
Account No: [protected]

What would you like to say: 15/12/2008 LIFE INSURANCE CORPORATIO Rs. 5, 157.00.DR

I u/stand from your billing that you have made payment of my LIC premium without informing me in advance. Why you do so?

At the time of online registration of my premiums you people from customer care office spoke to me that you have stopped new registration of LIC utility payment.

Hence I have already done that payment thru HDFC last week.

It is a surprise you have also paid for the same. This is a double payment. right now please stop the payment & credit the amount to my card account.

From next premium, falls during april'09 you can make payment of LIC. Confirm imm...

most urgent.
tks
Ramaswamy
[protected]

E-mail address: [protected]@hotmail.com
Telephoneno:+[protected]
Correspondence address: "Sriram" Om sai appartments, 6th cross
Vadapalani

City: chennai
Country: India
Pin Code: 600026