[Resolved]  Credit Card — Wrongly debited interest and Extra EMI amount requested to pay for pre closure

Dear sir

I am Ashokraj S.I have used Credit card of Centurion Bank Of Punjab (CBOP) , card # : [protected] , Credit Card payments are taken over by ICICI bank because of Centurion Bank Of Punjab has been take over and ICICI Bank issued their card # : [protected]. I have purchased for Rs 18000 in the month of Feb 09. I have given request for EMI conversion, first they are rejected due to system conversion process not fully transfer from CBOP to ICICI , Statement generated for the total amount of Rs 18000.After 5 days from the statement date(04.03.2009). ICICI bank customer care executive called and told that conversion from CBOP to ICICI has been over and they offered EMI scheme. I converted for 24 months tenure. They told to pay minimum amount RS 900 and it will tallied with processing fee Rs 360 + Services Tax 37.08 = Rs 397.08 next month. The payment details as follows :


Reversed amount and month Due amount after Reversal Statement Date Due Date Paid Date Paid Amount Payment Mode
* 04.03.2009 22.03.2009 09.03.2009 900 Chq # : 129615
1317.9 on 07.04.2009 502.92 Cr 04.04.2009 21.04.2009 NILL NILL due to Credit Balance
690.21 on 08.05.2009 485.75 04.05.2009 21.05.2009 07.05.2009 & 12.05.2009 485.75 & 500 = 985.75 Chq # : 129624 & 360051
717.6 on 04.06.2009 487.45 04.06.2009 21.06.2009 08.06.2009 1207.45 Chq # : 360054
682.48 on 12.07.2009 266.2 04.07.2009 21.07.2009 15.07.09 948.68 Chq # : 360061
719.94 on 04.08.2009 302.46 04.08.2009 21.08.2009 06.08.2009 & 19.08.2209 305 & 720 = 1025 Chq # : 360065 & 360069
712.91 on 06.09.2009 261.1 04.09.2009 21.09.2009 08.09.2009 & 01.10.2009 1242 & 1960 = 3202 NEFT Ref # : HD[protected] & HD[protected]
667.36 on 16.10.2009 19.58.58 Cr 04.10.02009 21.10.2009 NILL NILL due to Credit Balance
662.14 on 09.11.2009 977.6 Cr 04.11.2009 22.11.2009 NILL NILL due to Credit Balance
Confirmed by Customer Executive that it is reversed 2.01 04.12.2009 21.12.2009 19.12.2009 13780.34 NEFT Ref # : HD[protected]


The above mentioned reversals are only done after my request made through my mobile approximately Rs 130 to Rs 160 wasted for making request for reversal(wrongly debited interest)

A simple thing to check is interest debited in spite of excess payment paid in the previous monthI have paid three months advance payment in the month of September 2009 itself ( Refer above mentioned table). Issue raised by customer care executives on december 15th as follows.

They want proper training to check the Statements

On December 15th I have called to customer care for reversal of (wrongly debited interest) in December Month statement. I have spoken with more than two customer care executives on the same day but they are refused for reversal (wrongly debited interest). Finally I have explained regarding the issue to the Another executive i have spoken with. He has taken the request for reversal of interest (wrongly debited). So I decide to pre close the EMI and given request. They told me to pay RS 980.22 before due date ( 21.12.09). But as per december month statement generated. My due amount is 672.78 after the reversal of
Rs 670.77 (wrongly debited interest). Due amount will be Rs 2.01 ( Refer above mentioned table).

My 8th month due generated on December 2009.

Their request to pay for pre closer :

Due amount: 980.22 –

They told 9th month due (January 2010) generated on 16.12.2009 itself (that is 8th and 9th EMI are generated in the same month (December 2009) between 14 days time)

Outstanding Principle : 12228.04
4 % Preclosure Fee : 489.12
Service Tax(10.30%) : 50.30
Interested for the feb 2010 : 244 .47 (how can I pay the interest amount for Feb 2010)
Service Tax(10.30%) : 25.18
Total : 14017.33


But as per my statement I have paid this month

Payment paid by me :
As per december 2009 statement generated :
Outstanding Principle : 12921
4 % Preclosure Fee : 516.84
Service Tax(10.30%) : 53.23
Interested for the Jan 2010 Service Tax (10.30%) : 289.27 (approx)
Total : 13780.34

Requesting your immediate help