[Resolved]  Credit Card - HSBC — Wrong billing of Credit Card No. [protected]

Dear Sir,

I was holding HSBC Credit Card No. [protected] and due to wrong billing, I have asked them to submit correct bill so that the payments can be made but till date I have not received the same. Therefore, it is outstanding and now they have refered my case to CIBL. the The details of my case is as below:

1.In the June 2006 - July 2006, HSBC has levied financial charges, late payment charged and the applicable service tax amounting to Rs. 6380.19 inspite of making full payment of the complete outstanding of previous bill (May-June2006) i.e. Rs. 70441.00 on time.

2.In order to make correct and right the payment, I had called Customer Service and spoke to various persons like Namita on 28th August 2006 at 9.50 am, Sunanda & Kiriti on 24th October 2006 at 2.15 pm etc. Also had detailed discussion with the various collection officers on various occasions. During my discussion I have explained them the entire details and the issue. On explanation they accepted the mistake. I further requested them to send me the revised bill (as per the RBI Guidelines banks are required to provide the correct bill) so that I can make the right and correct payment. They promised me to send the revised bill.

3.Inspite of the fact that your bank did not provided me the revised bill, I made one payment of R. 25, 000 on 28th August 2006 basis assurance given by Namita to resolve the issue with in a month. This shows that I am not adverse making payment but asking for the correct statement. But again no resolution of the issue after the payment.

4.Regret to inform that no body took pain to resolve the issue.

5.Since there was no response from your bank, I was then forced to make any further payment.

6.Thereafter, I was contacted by Ms. Anjali, Kavita, Pooja, Swagatam & Kiran wherein again I have explained the entire issue to all of them. They agreed that there is a mistake by the bank and has assured that they will get the revised statement by waiving off the above said amount. But no such confirmation in writing was given.

7.At later stage on of your representative came with the settlement offer by waiving 100% amount but again not ready to waive off the further financial charges, which was purely on account of HSBC (reasons explained herein above). Beside this he wanted me to sign your “Standard Settlement Letter” (which mention the reason that I was not able to make payment on financial grounds and such other similar situations) whereas the reasons were different for non- payment. I have asked him to revise the letter mentioning the fact that due to banks ignorance there was extra charges levied, which he never brought. Hence no payment.

8.Please note that I have made all my efforts (if required I shall be able to produce the evidence of all my communication with above mentioned officers) to make the RIGHT and CORRECT payment but HSBC never bother to provide me the revised statement. Instead opted to continue to send me the wrong statement (wherein the amount keeps compounding with financial charges).

9.HSBC by their letter dated 19th April 2008 which was forwarded by normal post with a time line of 25th April 2008 with a condition to receive the payment and realization of funds (only 05 working days including the postage delivery time. 19th Saturday 20th Sunday). The post office stamp on the cover confirms that though the letter is dated 19th but the same was dispatched on 22nd April 2008. This also indicate HSBC intention that they do not wish to resolve the issue but just would like to complete the procedural formality as laid down by the RBI to provide an opportunity for settlement before forwarding the case to CIBIL.

10.It is important to note that I have using HSBC credit card from 2005 and considering my track record and the payment history, your bank has revised the credit limit & cash limit to INR 2, 00, 000 and INR 1, 20, 000.

11. I have brough the above to the notice of HSBC by registered AD but no action.

12. Again on 09th Dec 2008 I have emailed the entire details and facts to Mr. Aijaz, Manager Debt Management with cc to Vikram Sarkar, Regional Manager as per my discussion with Ajjaz but again no response / action.

From the above it is evident that I am resorting to all the recourse to resolve but HSBC is not ready to accept their mistake and to rectify the same. Moreover, they have refered this to CBIL which is not appropriate. Due to this action of HSBC I am very much distrubed and would like to proceed with the appropriate action.

I therefore, would like you to register my complaint formally against the HSBC and initiate the suitable action and resolve.

Regards,

Rajeev Saxena