[Resolved]  Croma Electronic Store — HP LAPTOP SCREEN

Address:

Mumbai City, Maharashtra

1. On 15th Sept 2011 I had purchased the HP Netbook Model No- DM1-3014 from Croma Mega Store
& had also paid to Croma for further 2 years extended Warranty in addition to One year Warranty.
Attached please find the copy of invoice as well as the copy of Warranty Card

2. On 12th December suddenly the display on the screen went off & nothing was visible.
On 16th December I sent the Netbook with my office boy to the Store mentioned above where
Gate Pass NO.1909 was issued in exchange of the Netbook
Attached please find the copy of Gatepass saying display problem & also saying totally physically damaged.
I do not understand how & why they can say this as physically damaged without any scratch on the screen

3. On 20th Dec I received any invoice from Simtech Computronics Pvt. Ltd. amouting Rs.9376
for the replacement of screen mentioned above. I inquired with Croma as well as with Simtech about these
charges because as per my knowledge & as informed by the salesman while selling this Netbook
the Screen is covered in Warranty. But according to them any physical damage is not covered in this warranty.
Whereas there is absolutely NO PHYSICAL damage to the NETBOOK .
Infact being only 2 months old there is not even a scratch on the same.
Attached please find the copy of invoice received from Simtech Computers

4. After too much of discussion with Simtech they finally agreed to offer some discount as
mentioned in attached revised invoice dtd 26th December amounting Rs.7522
But I have informed them as well as to Croma that I see no fault of mine & this should be covered in Warranty
Attached please find the copies of Correspondence I had with Simtech as well as with Croma

5. I have now called back the said Netbook without the display working

6. I would like the screen to be repaired or replaced same as new or get a replacement asap.
I also want to have a compensation claim of Rs.5500 for the time & energy spent on above

Please let me know if any more details are required

Looking forward to your kind help & support

B.Regards,
RAJESH JAIN
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