Croma Complaints & Reviews

I had submitted my phone for repairs at R-City Ghatkopar on July 11, 2012. My complaint number is 49083. It's been over 3 months and I still haven't got my phone.

What's worst there is no communication from Croma's side. All following up with the service centers and vendors has to be done by me.

Secondly, I keep getting different responses from the team when I follow up with them.

1. I was promised my phone after one month (proof attached), however after one month I was told the parts are not available and we have ordered them.

2. Then after 1.5 months after I called to check again I was told that the parts have come you will get your phone in 2 days. I never got a call from them till I followed up.

3. Then again I was told, during testing there was a fault identified and it will take another 3-4 days to get my handset. This was end of August 2012.

4. After not getting a call when I called again, I was told that since the parts are not available I will get a replacement handset which will be worth the cost at which I purchased my handset, according to Croma's Extended Warranty Program. I was told I will be given a choice of handsets after getting approval from higher authorities.

5. And again, the response never came. When I checked, I was told it will take two days. After two days, I was told instead of a new handset I will be given a credit note worth Rs. 18,999/- which is the cost of the handset. This again had to be approved by some other authority (at least that was what was told to me).

6. When neither the confirmation for handset or credit note came, I had to inquire again. I was told that the approval was stuck with Mr. Vijay Buju who is the signing authority for TATA-AIG (who are the insurance vendors...and I don't care cause I had purchased goods from Croma Retail).

7. Again, I was told that the replacement handset will be given to me by October 2, 2012 which was the final date. This time I wasn't surprised when I didn't get anything on that day.

8. After following up since then, I was told by Mr. Sunil Dixit (Croma) that I will receive my handset finally by 11th October 2012 or else he will give me a credit note of Rs. 18,999/- by Monday, October 15, 2012.

9. Again after following up yesterday I was told I will get my original handset repaired. I feel this is a never ending cycle and has taken me back to square one. On top of it now Mr. Sunil Dixit tells me that I will not get my full amount.

10. Mr. Vijay Buju from TATA AIG abuses me on the call as if I am at fault.

Overall, I feel the EXTENDED WARRANTY PROGRAM that Croma Retail runs is a scam to get extra money from the customer. When time come to respect their service policy they backout completely. We as customers are kept running behind the backend vendors. What are we paying the extra money of Extended Warranty for???

I hope the concerned authorities take note of my complaint as mine is not the first such complaint (I discovered all this after going through various social networking sites and complaint boards)

SO OVERALL THIS SEEMS TO BE A SCAM OF TAKING EXTRA MONEY FROM CUSTOMERS!!!

I have purchased Nikon S4300 Compact Camera from http://www.cromaretail.com on 10/10/2012. As per company policy product should shipped within 2 days.But product is in company's warehouse till date.I am taking followup from company but every time same reason "Technical Problem". I can't understand that if company can't give service within state, then how could they give service Internationally as per their shipping policy.
I am very upset by purchasing product from Croma Retail.

I have purchased Nikon coolpix S4300 10/10/2012.But company is delaying in delivery of product

I purchased Croma Make split A/c from croma, thakur mall, dahisar witha extended guarantee of 3 years on 19.03.2012. Since 30.01.2012 i have been following up at their customer support no [protected]. I have received four complaint number but all unattended adding to my misery those under graduate executives are telling me that customer support is just to take call and escalate matter to respective stores, who shall be attending to it. No one at their end is bothered to solve my issue at Croma store. I want to know who should be held responsible for this. What is the point in having suvh customer support which works as courier service nothing more.

CROMA and its product are pathetic, shame on TATA's owning this retail store chain. They have been considered as highly ethical and customer oriented company, but now they are setting bad precedence.

Abhinandan

I purchased online a Kindle e-reader, a power adapter, and a tab folio basic for kindle from Croma (www.cromaretail.com/) on the 27th August, 2012 (order ref. number SLE0019034), but I have not received the items yet. These items were earlier dispatched through Aramex Courier (AWB no. [protected]) but the shipment has been returned by Aramex Kolkata Branch back to the origin due to no service. On checking up the online tracking system I found that my mailing address has been wrongly recorded; it was recorded as 795001, Kolkatta, West Bengal. I am baffled by the different replies I got whenever I approached the Croma Customer Service. Their reply on the 15th September said, “The product has been dispatched again through Blue Dart and the AWB# is [protected]”. I have checked this AWB number but it is for another customer, not for me. Again their reply on the 20th September said, “The product is put on hold due to Form 37 requirement. We request you to help the Aramex team with the same and they shall deliver it to your location”. But I confirmed from Aramex courier that the product had had been sent back to the sender as early as on the 9th September, 2012 under Aramex AWB No:[protected]. Since then I have no more responses from the Croma and I am still praying for justice.

With warm regards.

I have purchased a cooler from online via croma store on 12 sep 2012. they delivered a damaged product on 15th September.
Invoice no SLE00210908.
Same day I told customer care by phone as well as email to replace or return it to me. but they did not bother to even reply email as well. the most pathetic service i have ever seen is croma.
why croma have customer care team. i will go to consumer forum for such frauds.
so please think twice to take any online purchase from cromaretails. Because they will send whatever condition item they want then never look It back They will not have any conversation whether by phone or no response to email if any damage thing has reached to customer.

Thanks
Vinay
[protected]

I have purchased an Aquasure on 26th August 2012 and I have still not gotten the installation done as of 23rd September 2012. At the time of purchasing the product I was told installation would happen in 48 hours. I have called them more than 4 or 5 times and every time the customer care at croma guarantees that it will be solved in 24 hours and I will get a call back. It is terrible service and I never get a call back and it is a waste of money to buy an Aquasure from Croma and then spend money every day to buy bottled water. I would not recommend the product to anybody.

Dear Sir,
On 18th. September I purchased a Boombox from Croma Stores located in DT Mall , Gurgaon. It stopped playing VCD/CD and USB in July 2011. I took it to the same Croma store and after lot of visits to the store and heated discussions, they replaced it on 11th. November 2011. They had a problem in tracing the purchase, because software had been changed. The new set given to me again had the same malfunctioning as the original set in July 2012.
I took it to same Croma Store and handed it over to them for repair on 4th. August 2012 vide receipt No. 11064 Dt.04/08/12. Now when after a fortnight or so I checked up they told me that reading lense was not working and they are looking for spare parts. After one one month, they tell me that it cannot be repaired.
It is shocking that two brand new pieces stop working with in on year. Why does your store sell such quality of goods. We come to Croma, because it is associated with Tatas - a name known for integrity. After my experience with this product, I feel cheated. Please look into the matter and replace the piece for the second time.

Krishan Lal

I had purchased Panasonic Plasma TH-P50XT50 3D TV from CROMA on August 15th. On purchase they assured that it comes with the wall stand and 2 pair of 3D Eye wear.

After 2 weeks they delivered the wall stand and only one pair of 3D Glasses. On asking them why only one they said Croma has given us one to deliver.

I called the Panasonic help line [protected] and spoke to two executives and both of them said Panasonic Plasma TH-P50XT50 comes with two 3D Eye wear. They told me they have taked the complain and asked me to contact CROMA. When i went to CROMA Phoenix Mill where I bought the TV from, they said they will get back with me and call me. But no response.

Now I dont know wether I should go to Croma or Panasonic.


Please help me with this issue.


Regards


Rajiv
[protected]

I buy a laptop from Croma, and representative said HP-Compaq will provide us Door Step Service - Pan India but now hp said HP is not committed about that for 2nd years onward, after that i contact to croma, they said croma will provide you the service but not door step, you have to submitted at Caroma Kamla Nagar, Delhi, Its wrong commitment matter and now i am very hesitate about that, I request you kindly help me to short out this issue

Mohammad Arif : +91 [protected]

Respected sir,
I bought a acer desktop on 30/12/2010 from the CROMA ELECTRONICS IN GHATKOPAR R CITY MALL,its not functioning properly now,i am in the extended warranty period.I gave a call to the extended warranty helpline centre i got the rpy that go to the croma outlet from where you purchased the desktop.i wasted my day going there and getting the rpy that we are not getting your details even though i provided them with the bill that was necessary for the same....when i bought the extended warranty service i was promised that my problem will be solved..its not solved yet.Do we have to suffer due to the irresponsibilty or laziness of the CROMA TEAM????????????????is the croma team not bothered about the customer satisfaction...???????

I HAVE PURCHASED A MICRO WAVE OF CROMA BRAND FROM THEIR OUTLET IN ADITYA MALL, INDIRAPURAM. I HAVE MADE A COMPLAINT THROUGH THEIR TOLL FREE NO.[protected] THEN AFTER 3 DAYS AN ENGINEER CAME, HE SCREW DOWN THE MICRO WAVE AND FOUND THAT THE MOTOR IS FAULTY, WHICH MOVES THE PLATE. HE WENT BACK BY SAYING THAT HE WILL COME TOMMOROW WITH THE NEW MOTOR AND FIX IT. BUT HIS TOMMOROW HAS NEVER COME TILL TODAY. I HAVE REGISTERED MANY COMPLAINTS THROUGH CROMA'S TOLL FREE NOS.(MY COMPLAINT NOS. ARE 619639 , 625753 & 627859 ), BUT I THINK CROMA PEOPLE DON'T BOTHERED. I AM WAITING FOR 2 MORE DAYS i.e TILL 16/09/2012, AFTER THAT I AM COMPELLED TO MOVE TO CONSUMER COURT TO FILE A CASE AGAINST CROM FOR NOT GIVING ANY AFTER SALE SERVICE, (WHICH THEY COMMITED DURING SELLING THEIR PRODUCT) AND MENTALY HARESSMENT.

I have purchased one Aqua sure water purifier from Croma retail Pimpri shop on 30th of aug 2012. I was promised the installation & demonstration within 48 hrs. but by today 6th sep also there is no body to look after.Ihave made complaints to call center thrice but every time the same answer"sorry for inconvineience we will fix it within 24 hrs"but no action is seen till date.This is the worst service i have seen.
Last time i brought some electronic items from Vijay sales they done there part of job within 24hrs.

I PURCHASED ACER LAPTOP ON 16.03.2012, I FACED PROBLEM ON 14.08.2012, I APPROACHED CROMA MULUND MUMBAI & THEY ASKED ME SUBMIT AT ACER WORKSHOPE & I SUBMITED SAME ON 16.08.2012 & THEY REJECTED TO REPAIR ON 26.08.2012 AS SERIAL NUMBER NOT AVAILABLE ON MOTHERBOARD, AGAIN I APPROACHED CROMA FOR SAME ON 28.08.2012 THEY PROMISED ME THAT I WILL GET MY LAPTOP ON 01.09.2012 IN WORKING CONDITION BUT THEY AGAIN FAILED AND THEY PROMISED ME AGAIN THEY WILL FORWARD ME IN WRITING FROM OFFICIAL ID OF CROMA MANAGER MR DIXIT REGARING REPAIRING & I WILL GET ON 05.09.2012 OTHER WISE THEY WILL GIVE ME REPLACEMENT BUT AGAIN MR DIXIT FAILED TO EMAIL ME COMMITMENT.

I DONT THINK TO REPLAIR LAPTOP TAKES 21 DAYS FOR ANY COMPANY IF THAT IS UNDER WARRANTY

NOW, PLEASE HELP ME WHAT I HAVE TO DO

MY CONTATC NUMBER - [protected]

I have brought a sony phone from croma store 15 days back for Rs 18200 , but it was malfunctioned from the first day ,
than i hav got a death on warranty letter from sony and get it replaced 1 day back
Now the same phone that they have given me inherits the same problem
and although it is in their policy to refund the money , they are not giving me my money back.

I purchased Sony Ericsson mobile on 6th March 2010 with an extended warranty of another 2 years. In June 2012, mobile phone was not working properly so i gave it to Gurgaon TATA Croma store for repairing the mobile phone. After two weeks, they told me that mobile phone is not repairable so we will provide you the replacement note of that.

Almost after 2 months, Still I haven't received any replacement note or repaired mobile phone. I already registered online complaint as well but still there is no action has been taken from their end.

Extended Warranty doesnt cover remote I paid 850 Rs. for 2 years on extended warrenty. After an year AC remote stopped functioning. Croma doesn't repair remotes although it an electronic device which is a part of the product. People should not opt for extended warranty from Croma.

Recently I had purchased a Acer Netbook from Croma Retail Online store and in website they are telling that net book has DVD Writer. However after I received the product I came know that it doesn't have DVD writer and for the same I had raised complaint but no one is hearing my complaint in Croma Retail Online Store and they are cheating me almost for the past one month by providing wrong commitments.

Worst customer service in Croma Retail Online Store. So very careful before purchasing any product from Croma Retail Online Store.

I had purchase Voltal 1.5 Ton Split AC in Croma, T Nagar on 27th April 2011 with 2 years extended warranty.

When I contacted them in June 2012 for a problem, they have not responded it.

Its a very worst service i have seen in my life time!!

Please do not go with Croma for any warranty options.....

ahmedabad croma is very bed service&staff