[Resolved]  Croma Retail Vashi — HCL LAPTOP

Address:

Mumbai City, Maharashtra

I had bought a hcl laptop worth Rs.38000 from croma vashi. at the time of purchase the sales man told me that if i face "any issue" about the laptop bring it to croma and we will forward it to the service center. i also paid Rs.3000 extra and opted for extended warranty. after few months my dvd writer stopped working so i went to croma vashi and requested them to service my laptop but the customer service executive over there denied and said it is carry in warranty go to the service center. i told him wat there sales man had told me at the time of purchase and i called the sales man and confronted him infront of there csm...after that discussion there customer service executive excepted that the sales executive was at fault and took my request. the customer service executive thoroughly inspected my laptop for physical damage and gave me a receipt and told me that it will take 21 days for servicing. within few days i got a call from croma vashi saying that my laptop has been serviced and i can collect it. when i went to collect my laptop i found out that there was a "CRACK" at the base of my laptop immediately confronted the service executive. to my surprise the "CROMA TEAM" VASHI DENIED that they were at fault moreover there service executive behaved very badly with me..after some argument they told me to give them some days time so that they can rectify there mistake.i told them i want to talk to there store manager they told me that there is no sales manager appointed..after almost 2 months i went on to check wat was happening they returned there laptop in damaged condition sayin they are not at fault..CROMA is the worst retail store i have ever seen.....if there is anybody listening please help me with this issue as the damage done by them is worth Rs 7000. CROMA VASHI IS THE WORST STORE.