[Resolved]  Croma S/AC 1T 4* CRC 0702 — AC absolutely not working from the time of installation

Address:

Mumbai City, Maharashtra

The AC (Invoice No.SFL02A[protected] was installed in our new office on the 5th Floor of Montage Bhavan, Sweet Home Apt. Malad, on the 9th of July, 2011 by your technicians. This office started functioning from the 22nd of July, 2011 and from that day onwards we have been facing terrible problems, absolutely no cooling and water dripping. Since it was monsoons, the staff could sit without the AC at that time. The 1st complaint lodged was on 29th July, 2011 and a technician was deputed only on the 1st of August, 2011. The technician mentioned that he has rectified the problem while in reality he did not know what was really wrong with the AC. We then again lodged complaint on 8th. He came checked and went away informing us that everything is okay but actually the AC was not working at all. Since we had a long week end, we once again lodged a complaint on the 16th and from that day onwards nobody seems to be interested in attending to our calls. We have spoken to almost all your customer service executives viz. Maya, Vidya, Divya, Suresh, Imran, Smitha, Sudesh, Tansif, and from the Service Dept. Jayshree & Mani and everyone of them have promised to send a Sr.Technician to resolve this issue. Since there is major problem with the AC, we have asked for a replacement. But it is falling on deaf ears. From 10.30 a.m. onwards today, we must have made at least 15 calls and everytime we have been promised that we will receive a call from your Service Dept. but no body has bothered to call. The toll free no.[protected] has been disconnected because the message that we are receiving is "please check the no. that you have dialled". The other nos. i.e. 61406363 & 61508200, the moment they see that it is our call, they are just disconnecting without answering. Is this the kind of service that you offer to your customers? You all talk about the undivided attention and that you value your customers, but we are just not able to put down in words the kind of harrassment being meted out to us. We want an immediate reply as well as action of replacing the machine. It is extremely hot and unbearable and the staff are not able to function in such condition. The other Croma machine installed at our Chairman & Mg.Director's Residence (Mr.Rajesh Shukla) is also not functioning and it is found out that there are some manufacturing defects and the Malad Store called us up to say that they are replacing the machine. But when?? is a big question mark.Pl note that if this matter is not resolved immediately, we have been left with no option but to go to the consumer forum.