Croma Stores — Sucking customer hard earned money

Address:

Maharashtra

Dear Sir / Madam,

It’s not only surprising but amazing, Croma, Phonix mills being such a big brand, have ridiculous attitude towards their customer, I went to buy a HCL Me tablet for my son on 13/4/13, Sunday, but the sales staff were pathetic they were not at all corporative and were not at all interested in selling the products, still we had to buy, since my son liked the product after buying the product we requested them to please allow us to use their internet so we can load some games and check but they did not have any internet facility, after taking the product my son was not able to use it for even 20 mintues , since there was some hard ware defect in the product, so we had to go back to this ridiculous store for their help, forget about changing they told us on Sunday, tomorrow itself we will send the product for servicing, when I called HCL today they said they haves still not received my product for repair / service and Croma kept on informing us they will give it back in 2 to 3 days, from 28/4/13, till today 2/5/13 (4days ) every day they are giving one standard reply tomorrow we will update you. But till now I have not received my product. My son is completly disappointed and we too. They are just playing with Customers money, request you to please intervene