[Resolved]  Croma — Very Bad experience at Croma store at Pacific Mall- Ghaziabad

Address:

Ghaziabad, Uttar Pradesh

On 20th Oct 2013 I went to purchase 2 Iphones at Croma Store at Pacific Mall Ghaziabad (UP). The store sales boy were simply not interested in selling the product. They were not ready to understand issues or resolve any query. I wanted to avail the exchange offer going on Apple but deeply disappointed at their service. When I told them am also a TATA employee they were amused, which made me realized they are all Off roll bunch of Jokers. The real trouble started when everything was finalized and I realized that I have left my smart phone charger at home, so I told them I can give you charger tomorrow – they were totally non supportive of the fact. With a small child in hand and zero customer service they told me we can’t sell you handset because you don’t have charger of right now. Instead they should have sold the phone and should have asked someone to accompany me at home ( which was just 10mins drive) and took the charge OR agree with me that I will give them tomorrow. Finally after wasting 3 hours I went to Reliance digital and took IPHONE and came back. 100% poor customer service, lack of willingness to sell, and it was Ghaziabad factor. Also I know CROMA not be doing anything as that must be CROMA way of dealing with customers. 