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[Resolved]  Crompton Greaves Submersible Pump — not working,insufficient flow

i had purchased submersible pump of 2hp from paras engineering,relief road,ahmedabad 4 days before.motor fails in supplying water on top tank,despite many calls done to dealer no response yet.he is not receiving phone now.today i have submitted comlaint on your helpline,there i came to know it will take 2-3 days..........
this is your company strategy i came to know after purchasing the product how you and your dealers,service providers deal with after service,this is very bad and i am going to inform the press about your company policies and behaviour,if you didnt react soon today

NAAM BADE DARSHAN KHOTE
this will be the heading in newspaper

DR YAQUB H QURESHI
DHMS,PGDHM (APOLLO)
091 79 [protected]

not working,insufficient flow
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  9 CommentsShareTweet

Comments

crompton pump — malfunctioning and company not helping at all

purchased cromton greaves pump on 10/07/09 from obrei sales delhi, invoice no.6541 book n.122
and this is not working as per promised even complained at their call center 27/7/09 nothing improved
I bought a 3hp pump with starter in Chandigarh from M/s. Rattan on starting we can to know volt meter is not working. when we complained then they informed nothing can be done now.they will inform the company and if they replace only then it can be repaired. which will take 7 to 10days. This is a story with a sealed packed machines. It clearly shows that the assembler of this product is simply putting stickers of OK Checked and the company does not have any testing facility for each product. In our area people generally use BS or LUBI pumps due to there reliability
please tell me west bengal dealership telephone no .because our submersibale pump starter is not working please hurry.
please tell me west bengal dealership telephone no .because our submersibale pump starter is not working please hurry.
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ballls to u
THE SUBMURSIBLE PUMP WAS NOT WORKING
the submurcible pump was not give sufficient water before one ( 1) days, the eletricity voltegare sufficient, the purchage date 6 .3 .2010 kohli brothers chauk lucknow,
jitendta kumar savita, 71 indrapuri colony, near sgpgims lucknow
Sir good evening,


My name is vikram singh.Sir, i have purchased the summersibile pump from "Modi sales, lunia kothi, g.s.road, bikaner on 12/08/10.We start the motor at my agriculture land but no activity in motor.I have call on your customer care toll free number they give me the complaint number[protected] on 27/08/10 and told me that our mechanic came and check the summersible pump.Sir, today is 31/08/10 four days later there is no responce from your side.Is, this is your service you providing to your customer's.Sir, i am too much disturbed becouse after spending approx 28000/-.The result is nothing.Summersibile type is 6W6D6T 1PH (pump no-JFWS04830).Crompten greeves is a big brand in all over world but service is very poor.Sir, tell me one thing if you do not provide better service to your customer's, how can they trust on your brand.I am not satisified from your service.In future, i will not buy any type of product from crompten greeves.Sir, i am still waiting for your responce as soon as and solve the problem.If you not solve the problem i want my money back.Please, look at the below line.Are you seriousely focus on your customer's.



Strategic Vision

Customer preference & satisfaction
Vendor satisfaction
Profitable Growth
Through continuous improvement of processes focussed on
Total Quality
Resource Productivity
Cost effectiveness
Customer Focus
Regular customer visits
Customer feedback & customer satisfaction monitoring
Regular training workshop for service engineers and technicians
Zonal, regional meets to disseminate information on technology & design trends, common issues, future requirements etc.
Wide spread network of after sales service for providing prompt and assured service to the end customer.




Thank you Sir

Vikram singh shekhawat
[protected],[protected]

[protected]@gmail.com


Modi sales and services
lunia kothi, g.s.road, bikaner-334001(Rajasthan)
Phone[protected]
Mob-[protected].
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sir,

we are purchase at mono block pump set.the model no of MBU1.52.The motor sl.no. KJNH-483 . We are purchase date on17th Nov-11. this already repairs on water seal problem. this time motor coil open circuit problem.so please replace the motor. this motor more than problem on inlet flange thread warm out . motor purchase invoice no-732. dealer name vijay electrical, hosur
thank you.


S.NAGARAJ
SAS AUTOCOM ENGG (I) PVT LTD,
C-34, SIDCO INDUSTRIAL ESTATE,
HOSUR-635126,
KRISNAGIRI ( D.T)

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    Crompton Greaves / CGGlobal.com Phone
    +91 22 2423 7777 [Registered Office]
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    Crompton Greaves / CGGlobal.com Address
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