[Resolved] Cross Road — not attendind break down call for 2 hours | |
Dear sir this is to inform you that I am calling on cross road for nearly 2 hours but they are not sending anybody to attend the vehicle. For every time when I call on customer care they said the mechanics would be reaching in 10 minutes, but now 2 hours have gone and no one came to attend the vehicle. I have to go railway station urgent, and i am surprised about the is awful experience from cross road. Today i have a very bad experience from cross road and i repair my vechile from outside and whatever the cost same should be given by cross road.. My vechile no. is DL9C 5561 and my mobile number is [protected]. Regards M. H. Saifi M - [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Sir/Madam,
On 5th September i raised a request for a new membership in your website. And on the same day one sales agent named Saurabh came at my home with activation card and he offered me 1 more card. He told me that if i buy both cards(Rs 599/- each) he will give me 18th month validity on both the cards instead of 12 months.
When i asked for receipt he said “cross roads” is a genuine company so don’t worry about anything tomorrow you will get sms of activation with 18th month validity.
But as of now i havnt received any sms from your side and when i called to your customer care they are saying there is no such request in their record. And now they activated my service with 12 months validity.
My question from you is, if there is no policy of 18 month service on a card then why your agents making fool of their customer. This is simply a mental harassment and a cheating with a customer. And from now onwards i and my friends will not take your service again.
My request from you is either give my money back or activate my services with 18 months validity. Otherwise i will go to consumer court for this.
I don’t have any receipt from your agent. But i only have his fake number and name i.e. Saurabh (+91-[protected])
Activation/Card Id for Alto[protected]/894
Activation/Card id for activa[protected]/306
Please look into this matter and do the needful.
Regards
Shalima Rampal
([protected])
On 5th September i raised a request for a new membership in your website. And on the same day one sales agent named Saurabh came at my home with activation card and he offered me 1 more card. He told me that if i buy both cards(Rs 599/- each) he will give me 18th month validity on both the cards instead of 12 months.
When i asked for receipt he said “cross roads” is a genuine company so don’t worry about anything tomorrow you will get sms of activation with 18th month validity.
But as of now i havnt received any sms from your side and when i called to your customer care they are saying there is no such request in their record. And now they activated my service with 12 months validity.
My question from you is, if there is no policy of 18 month service on a card then why your agents making fool of their customer. This is simply a mental harassment and a cheating with a customer. And from now onwards i and my friends will not take your service again.
My request from you is either give my money back or activate my services with 18 months validity. Otherwise i will go to consumer court for this.
I don’t have any receipt from your agent. But i only have his fake number and name i.e. Saurabh (+91-[protected])
Activation/Card Id for Alto[protected]/894
Activation/Card id for activa[protected]/306
Please look into this matter and do the needful.
Regards
Shalima Rampal
([protected])
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+91 11 4709 0909
+91 93 3636 3636
Cross Roads House, X -1, Okhla Industrial Area, Phase 2, New Delhi, Delhi, India - 110020
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Cross Road — Crossroad do not provide support as promised
Cross Road service is not all useful. I have Aveo car and i have membership with Cross road.Yesterday my car stopped on the way and could not start again. the person who came to see the fault told me that he has not repaired Aveo before and not able to solve the problem.
i asked him to tow it nearby workshop but he did not have the rope to tie. When i told this to customer support they told the Aveo is heavy car and can not be towed free, you have to call crain on your expense.
It is clearly mentioned in the service agreement that upto 5 Km towing is free but they do not want to listen.
Please do not waste your money on this serivce.