[Resolved]  CTV - LGe - 29 - 29fd5rge - Flat 3906 — Display not coming...Pathetic response from LG

Address:

Thane, Maharashtra

From: [protected]@rediffmail.com
Sent: Sat, 05 May 2012 16:20:45 +0530
To: "LG Service" [protected]@lge.com, suvarna.[protected]@lge.com, charan.[protected]@lge.com
Cc: [protected]@rediffmail.com
Subject: Re: Request ID_RNA[protected] not solved since 26th April-2012..Pathetic response from LG


Dear Suvarna,

I hope by now, you would have got the clarity of the problem and the gap in your system related to service support and must be working towards the solution of my problem.

Please confirm with fresh time lines, by when I can expect the final solution.

Please let me know if there is any challenge and revert for any clarifications.

For God Sake, Pls do revert!

Thanks,
Regards,
Sanjay Tiwari
Cell No:- [protected]
Sent on my BlackBerry® from Vodafone

[protected][protected][protected][protected]

From: [protected]@rediffmail.com
Date: Sat, 5 May 2012 06:28:30 +0000
To: LG Service<[protected]@lge.com>; <suvarna.[protected]@lge.com>; <charan.[protected]@lge.com>
ReplyTo: [protected]@rediffmail.com
Subject: Re: Request ID_RNA[protected] not solved since 26th April-2012..Pathetic response from LG


Dear Suvarna,

As discussed, I am sure you will go through the case in depth and will arrive to the conclusion of the problem and will further help me to resolve my problem at the earliest.

Please help me once as I am going crazy with LG support.


Thanks,
Regards,
Sanjay Tiwari.
Cell No:- [protected]
Sent on my BlackBerry® from Vodafone

[protected][protected][protected][protected]

From: [protected]@rediffmail.com
Date: Sat, 5 May 2012 05:59:06 +0000
To: LG Service<[protected]@lge.com>
ReplyTo: [protected]@rediffmail.com
Subject: Re: Request ID_RNA[protected] not solved since 26th April-2012..Pathetic response from LG


Dear Team,

I am glad to see LG revert.

Could you please let me know the time lines by when my problem will be solved and help me with your branch officials email Id and cell no?

Why I need these details as I am worried nothing will happen after this mail.

Thanks,
Regards,
Sanjay Tiwari
Cell No:- [protected]
Sent on my BlackBerry® from Vodafone

[protected][protected][protected][protected]

From: LG Service <[protected]@lge.com>
Date: Sat, 5 May 2012 14:43:15 +0900
To: [protected]@rediffmail.com<[protected]@rediffmail.com>
Subject: RE: Request ID_RNA[protected] not solved from 26th April-2012..Pathetic response from LG


Dear Customer,


We acknowledge yourconcern & forward it to our branch office in order to take an immediatestep in this regards.



To help us serveyou better, please provide us your valuable feedback, on our service [protected]@lge.com.


Thanking you andreassuring you of our best services always.



Your's Sincerely


Madhuri Vishwas

Customer Service - LGElectronics





From:[protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: Friday, May 04, 2012 9:40 PM
To: [protected]@lge.com; serviceindia/LOCAL EMPLOYEE/LGEIL Corp.CS([protected]@lge.com)
Subject: Request ID_RNA[protected] not solved from 26thApril-2012..Pathetic response from LG


Dear Team,


After every day of follow-up on LG call center toll free no,using emailas a medium of communication, with a hope that thismailmight land tothe right person and will get some solution.


Pathetic response from LG and associated service center..


Problem in Short:-


1. On 26th April, I book aservicerequest for TVrepair with LG call center.

2. On 27th- April , The technician visited my house and wheninformed him about the problem, he replied saying he is not carrying therequired parts and will attend the call tomorrow and collected the servicecharge(rs 500/-) and went off.

3. On 28th April , again i called up service center nofor follow-up and they told me that the technician would come by 5pm and didn'tturn up.

4. On 29th April , Again i called up service center forfollow-up, when engg didn't turn upuntil 12pm. i was told that technicianis on the way and will come anytime. After long wait and continious follow- up,the same technician visited and did some R&D and left saying that it willtake time and need to take the TV board to service center as he is short ofIC's and when we didn't allow him to take the TV to service center, herepliedI will come back tomorrow and will repair the same.

5. On 30th- April ,again i called up service center no forfollow-up and was told that the technician is on the way and will reachanytime. After continous follow-up at the end of day they told me that the enggis stuck at some site and will not be able to come today, so he will come on2nd May at 12pm....
6.1st-May ---- Holiday

7. 2nd-May - Again i called up service center for follow-up,when engg didn't turned up at 12pm. and I was told technician is on the way andwill reach anytime..After continous follow-up.The service center guystoldthat they have spoken to the visited technician about the fault and haveordered some parts and expected tommorow and technician will visit tommorow at12pm.

8. 3rd -May--- As usual i called up LGcallcenteragainfor follow-up, when engg didn't turned up at 12pm. The servicecenter person told me that the parts is arrived and the technician will visittoday anyhow and will repair the TV. After continous follow-up they told thatthe engg will come only by tommorow.

9. 4th- May - As usualI called service center forfollow-up, when engg didn't turned up at 12pm. The service center guys told methat the technician is on the way and should reach anytime..After continousfollow-up forfull day at around 6pm theygaveme new excusesayingthat the parts which they have ordered is not yet come and will comeonlyby Wednesday.


All these days I have been alsochasing tothe LGcall center as well, with a hope that they will have good hold on theservice center andcan push them forbetter service...but whatIfound is that there job is just tosend reminder totheservice centerand say standard dialogue that your problem will be solvedin24hrs.


I am fully furstrated with LG service support and hope toget it once repaired soon, so thatI can sell this in exchange and buy newLCDLED from sumsungSONY.


Please help me once andI assure youthatIwill not give you chance of helping me again atleast forthisTV. I do have other LG products at homelike AC and Refrigeratorand worried on the same as well andpray to god that it should not getfaulty.


Please help to resolve this problem on priority and revertfor any clarifications.


Thanks,
Regards/Sanjay.