[Resolved] Daikin Split AC — Poor quality product | |||
I am very unhappy about the poor quality products supplied by the DAIKIN group added on to the unprofessional service provided by the authorised dealer cum service agency. My experience with Daikin split AC (FTE 50 MV 16) (Rs 36,000) has been pathetic contrary to the big name that the company has. The swinging flap broke in one month and even though it was replaced with a temporary piece, it is not working properly and the cooling is very inadequate. Its disgusting that service request no allotted by the CC team "MAA[protected]" has not been attended so far . I was also informed that Mr Prem Kumar will assist me but no one has turned up till now! When I tried contacting the provided cell no...it says it does not exist! Our patience is tested! Hopeless! the local dealers are so unprofessional! What do I do? Get back money or forget that it was bad luck! Why so? Was I told that I am buying the product at my risk? Nay..I was in fact told that they would attend me soon because they are AUTHORIZED DEALERS!!!!! And since I have got Daikin, the product normally goes without complaint for 10 years! I seriously doubt whether the Daikin assisting group is informed about this? Or you have learned to be callous! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I feel consumers are taken for advantage by big brands and established dealers.. I recently purchased Daikin 1tonne Inverter AC from Viveks Ltd, Chennai, (AC Bazaar) which worked for Just 2 weeks after installation and then problem started with Cooling performance even at 18'C .Till date issue is not resolved instead dealer is asking me to buy 1.5 Tonne capacity and move the existing to alternate room.Pathetic customer service.
I spent $17, 000 for an RXYMQ36MVJU outdoor unit and for 2ea FXSQ24MVJU indoor units 4 years ago. They were installed by a certified Daikin installer-KG Green from Denton, TX. Last month the unit stopped working and i paid another Daikin certified installer-Azle A/C to fix it. They changed a circuit card, added refrigerant and this cost $2, 000. The unit stopped working last week and now I find out that the inner coil of one of the FXSQ24MVJU was bad and it was only under a 1 year warranty. This fix is going to cost me $2700 and I am now fearful that the second indoor unit will fail. Your service department has not helped, your certified Daikin A/C people have not been knowledgeable, and the quality of your product has been horrific. I could have bought a Trane or Carrier for about $5000 and been satisfied. In fact, my last Trane system lasted 20 years without a problem and that system cost about $3000. I selected a Japanese product because I thought it would have been higher quality and more efficient. I was mistaken and I will warn as many people as possible.
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+91 12 4455 5444 [Head Office]
+91 92 1018 8999 [Support]
12th Floor, Building No. 9, Tower A, DLF Cyber City, DLF Phase-III, Gurgaon, Haryana, India - 122002
Why this apathy towards people? Did you tell that buy the product at our risk? I seriously doubt that this msg is reaching Daikin company? I too came across a post of a consumer..."don't buy daikin even if it is given free of cost"...I feel that is very much true...hopeless attitude and no assistance from the so called customer care team!!!You can not fool everyone anymore.