[Resolved]  Reliance Communications — Deduction in the name o[censored]nknown services

Dear Service assurance provider,



What a great fun!!!



On 20.06.08 you have replied that so called services has been deactivated & on 21.06.08 again Rs. 10/= is deducted from my balance for an unknown reason & as usual youy will have some reason for your unlawful action.Really you people are not only shameless but liar also.



With no thanks



Megha Bahety

--- On Fri, 20/6/08, Megha Bahety <[protected]@yahoo.co.in> wrote:


From: Megha Bahety <[protected]@yahoo.co.in>
Subject: RE:'RIL=[protected]'Reference to your Service Request ID 70397195
To: "[protected]@relianceada.com" <[protected]@relianceada.com>
Cc: "CORE" <[protected]@core.nic.in>
Date: Friday, 20 June, 2008, 6:46 PM


Dear Service assurance provider,



The question of deactivation comes only when activation request is made by me.When no request is made by me, it is not the case of deactivation, but it is the case of forcible deduction and I am asking its reversal( Rs.50/=) about which you are not speaking a single word but trying to justify your case which is nothing but to loot the customer by activating some hypothetical service not requested by the customer & after getting lots of complaint just write "your services are deactivated".Are you assuring services or making fun of customer in the name of services.



Now time has come to publish my all correspondence in press to expose the real face of Reliance & I am waiting only for three business days to see my deduction reversed or opt for the first option i.e.going to media.



With regards



Megha Bahety

--- On Fri, 20/6/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your Service Request ID 70397195
To: [protected]@yahoo.co.in
Date: Friday, 20 June, 2008, 9:36 AM


Dear Customer,

With reference to your mail regarding Reliance Mobile number [protected], please note that as per confirmation received from relevant department requested pack has been deactivated from your account.

Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you can visit our web-site www.reliancecommunications.co.in or, write to us at [protected]@relianceada.com or send a fax at[protected]. You may also call Reliance Customer Care by dialing *369 or 3033 6969 from your Reliance Mobile or by dialing[protected] from any other phone.

Yours sincerely,

Archana Dhawale
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Megha Bahety ([protected]@yahoo.co.in)
Date: Tuesday, June 17, 2008 03:15 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail

Dear Shameless Service Provider,



Congratulation for looting the customer on one point or another!!! For you "Customer is "DOG" SORRYWRONGLY WRITTEN CUSTOMER IS GOAT MEANT FOR DEDUCTION ON ONE POINT OR ANOTHER.



In fact you should spell you customer care department as " KAST KAR MAR"



Megha Bahety
--- On Sun, 15/6/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference your mail
To: "Megha Bahety" <[protected]@yahoo.co.in>
Date: Sunday, 15 June, 2008, 10:56 AM


Dear Customer,


With reference to your mail regarding your Reliance Mobile number [protected], please note that we have checked and verified all our records and found that has been charged Rs.50/- for ONE97VMUSICRENEWAL and CELMUSICSTATION services. Hence the balance has been correctly decremented.

Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you can visit our web-site www.reliancecommunications.co.in or, write to us at [protected]@relianceada.com or send a fax at[protected]. You may also call Reliance Customer Care by dialling *369 or 3033 6969 from your Reliance Mobile or by dialling[protected] from any other phone.

Yours sincerely,

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Megha Bahety ([protected]@yahoo.co.in)
Date: Wednesday, June 11, 2008 10:23 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference to your mail

Dear Mr.Paresh

1.Deduction for SMS does not arise as I am using your SMS card.R - world is not used by me & lastly netconnect is not used by me till date as I don't have that facility
2.No service request is made by me & please inform what is THIRD PARTY SMS?Is it a third party with which you had a tie up to send SMS to me & deduct amount from me.Since Reliance can adopt such policy to loot their Customer!!!
3.As & when deduction are made I have informed your so customer care person & their reply is just like your reply that deduction are done automatically by the system
4.For last deduction I have been informed by Mr.Vijyendra (your customer care person) that is done at 10:45A.M. on 08.06.08 & he asked me to approach him on Monday for further details at 11:00A.M.but the phone was not picked up for 45 minutes & when contacted by other phone he( your customer care person ) informed that you have to make call from the same phone for which you are registering complaint.
Sorry Mr.Paresh, I think you have not read the full mail otherwise you might have not asked this point.

Why are you asking alternate no. so that you can start deducting from that no.also?

Thanking you for providing such a prompt forcible deducting service

MEGHA BAHETY



"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer,

In response to your mail regarding decrement of balance from your account, please note that the deduction would be against the SMS /Reliance Mobile World/Reliance Netconnect usage. The charging system is fully automated and there is no manual intervention. The charges are completely accurate.

We would like to inform you that for Voice Call and Reliance Mobile World usage, charges are deducted on REAL TIME basis i.e. deduction is done at the very moment o[censored]sage and for SMS and Third Party SMS, charges are deducted on REAL TIME basis in all circles.For Reliance Netconnect usage, charges are deducted at an interval of every 1-2 hour/s.

Further note that in our Reliance Mobile Prepaid service we store call details for the last 3 days only. In future if you come across similar problem please notify us within 72 hours of the account balance deduction made with the following details :
Exact amount deducted.
Date and time of amount deduction.
Account balance before and after deduction.
Numbers to which calls have been made against the disputed charges deduction.
Alternate contact number, if any.
Best time to contact you at the alternate number.
We would require the same to assist you better.

Further, your mail regarding customer care executive, kindly note that we are aware that the issue highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

We have made a note of your feedback and forwarded it to the relevant department for appropriate action to be taken.

Yours sincerely,

Paresh Kumbhar
Service Assurance Cell
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Megha Bahety ([protected]@yahoo.co.in)
Date: Monday, June 09, 2008 07:04 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@core.nic.in ([protected]@core.nic.in)
Subject: mobile no.[protected]

Dear Sir/Madam,

With reference to above mobile no I would like to draw your kind attention towards the loot of customer money by Reliance mobile & subseqent careless rude attitude of so called customer care department.

For last 4 weeks Rs.10/= is deducted every week without any request by me for any services.When I tried to contacted the so called customer care department earlier & yesterday the so called customer care person Mr. Vijayendra was not ready to listen me & after a long persusation he agreed to look into my complaint & asked to contact today (09.06.08) at 11:45A.M.When I rang by my phone I got a message "all our customer care representative are busy please be on the line"

Meanwhile I tried from other Reliance mobile & that phone call is responded immediately but refused to talk for any complaint related to my number even after my request that on my mobile nobody is responding.This clearly shows that Reliance mobile is bent to deduct money from their subscriber on one point or other & it is my advice to you that henceforth you should close customer care department & by means of the saving of the salary of so called customer care cell personnels you can stop cheating you customers.

I know it very well that you shameless people will just ignore this as visible from the training imparted to your customer care persons.

Since I can't be shameless & uncivilised like your so called customer care person I am thanking you for providing mobile services ? to me

With regards

Megha Bahety

Please do some thing if you have a little bit of customer care feeling left in you!!!



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