Dell India Complaints & Reviews

I have purchase brand new Dell Insprion Mini 10.1 laptop in June 2009. The company claims to provide next day service in metro. Now My laptop is not turning ON. I logged the complaint with Dell toll free & also mailed them the problem. But since last 8 days I didnot get any reply from dell. When I try to use the chat with technical service it shows that there representatives alwasy busy. I suspect that this service doesnot ever exist. I only get one reply that to not complete that some part of your laptop is faulty & is being imported from singapore & it may take 14 to 18 days. SO what's use of warranty. I am now demading dell for complete replacment of this faulty piece with new one. But I am not able to find proper person to talk with. Can You help me in this case? I feel being cheated by Dell now.

Even I have bought a brand new dell laptop and the same problem has ocurrred to me...my laptop doesnt start.
When I called them up they said it will take 1-2 working days to for the technical support. Now they say it will take 1 week.. thats [censored]ing ridiculous.

To,

Dell Computer India Pvt. Ltd.
12/1, Divyasri Green,
Inner Ring Road, Domlur,
Bangalore
Ph: +[protected]

Sub: - Problems related to Laptops of Model Latitude D830, Purchased from you.

Dear Sir,
The executives of SJVN Limited purchased Dell Make laptops from you in the month of June 2008. As you know that at Jhakri station only, the no. of laptops purchased of the model no. Latitude D830 is 70 to 80 approx.
It is to inform that 90 % of the laptops purchased from you are facing problems of different kind. The problems being faced are as under:-
1. Unexpected shutdown followed by blue screen. The problem is very frequent.
2. RAM Problems, RAM of two to three persons has been replaced by dell representative.
3. Hard Disc Problems, Hard Disc of 3 to 4 persons changed.
4. Keypad Problems, the keys of the keypads almost of 50% laptops are reporting the problem.
5. The AC Adaptor, the adaptors of 7 to 10 people has been replaced.
6. Battery getting dead just within one or two months from the date of expiry of warranty period without giving any indication like short backup.
In addition to above mentioned problems, few other problems are also noticed e.g. three to four pixels of the screen are missing out, slow performance even with 4GB RAM. The list of the employees who has purchased your laptops and problems faced by them is attached herewith for your kind reference.
It is to inform that, in SJVN Limited Laptops are purchased on four year basis and the quantity is increasing day by day as the no. of employees is increasing. We had purchased the dell laptops instead of other reputed makes available in the market only because of the after sale services of dell and we have no doubt regarding the after sale services. The services are good but the problem faced by the users of laptops at Jhakri has raised questions on the quality of the laptops supplied by the dell.
Further, the laptops supplied by you are covered for three years warranty and nowhere it is written that warranty is exclusive of battery.

Due to above reasons you are requested to look into the matter, have suitable discussion with the dell and replace the faulty parts / laptops at the earliest in order to have good relation in future. Failing with suitable action as deemed fit as per the consumer norms shall be taken against you as well as dell.
Looking for a good and healthy response and relationship from your end please.

DELL INDIA — faulty laptops

i purchased dell xps 1330 laptop for 78000 from dell India. it worked fine for 1 year till the warranty was active.
After my warranty expired it started giving heating problem it automatically shuts after 1 1/2 use. they asked me to pay 17000 rs. for renewing warranty and replacement parts. they had changed motherboard and heat sink 4 times but the problem is not solved. It Seems that these americans are dumping old and defective goods in India. pz. help me out

My Laptop is not booting and when I reach Dell Service for resolving the issue, they suggested me to contact for Dell Onsite Service. No justice has been made for the money which we have paid for the laptop. I want justice for the money spent on the laptop.

KInd attention Mr. Nitish: With reference to the above, as soon as your supervisor Mr. Mandeep amd Mr. Mukesh spoke to me, regarding giving it for service, i have given it to the recommended service centre immediately. They have called me and informed that the mother Board is damaged, after which i had sent a mail back to u, regarding the same. Again the same two people called me, and said that the mother board only would be repaired, to which i had asked for a replacement of the system, as from day one the system has a problem. It has not worked for even a day. I had made a call to you a few months back and had clearly mentioned the problems as mentioned below at that point, after which i got a call back from your technical people for online support. That time, itself i insisted, that it was a hardware problem, but they said, do the software corrections and things should be ok. But nothing happened. Every person who knows something about a computer, will know, that a shock from a system, or the system not getting on, or none of the softwares working, or the system going off on sleep mode, just after it decides to get on, and not coming back, are all not software issues. Why would anyone pay Rs. 60000/- and keep a system which has been damaged from day one. why would i accept a replacement of mother board only. My daughter who is a student of architecture, has a lot of work to be done on the system, but even after spending more than 1/2 a lakh of rupees, she has been suffering and not been able to do justice to her course and has been depending on others for her work. You very easily said you have closed the case, when i am asking for a replacement. You still have not been able to address, why there is current passing through and we are getting a shock on touching the system. Would you take up the responsibility, if the systems blows up, or if there is any physical damage to any human or otherwise. Awaiting a favourable response from your side to avoid any unpleasantness. Thank you. Regards, Geetha On Wednesday, 10 September 2014 1:38 PM, NITISH_RAJEEV <[protected]@dell.com> wrote: Dear Mam, Thank you for your recent contact with Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. The following information is related to your recent call: Service Request Number[protected] As discussed we will have the system repaired as per Dell’s warranty terms and conditions. Below mentioned are the options to have the system repaired. • Dell to depute an engineer with the relevant replacement parts to have the issue resolved. • You can leave the system at a Dell service center and have the issue resolved. Kindly advice the best option for you, so that we can have the issue fixed at the earliest. We regret to inform you that we will not be able to provide you a system replacement. Kindly revert to this mail if you require any help in fixing the current issue with the system. The case has been closed from our end at this time however will be reopened on receiving your reply. For any NEW technical issues, please contact Dell Technical Support at[protected] with your system in front of you. For faster connectivity with the Service Representative, please have your Express Service Code ready for punching in the IVR. Express Service Code is located at the bottom of the laptop or on the side/ behind the CPU/Tower for Desktop. For basic troubleshooting of technical issues related to your laptop/desktop computer you could also log on to our support site http://dell.to/15Dn0el You may also visit http://dell.to/14R0BV2 to access Drivers, Order Status, Manuals or other information regarding your system. For Automatic Updates, Timely Alerts, Diagnostics, Self-help and Backup and Recovery Options, please download http://dell.to/19bgZT9 Setting Up My Dell – Windows 7/ Windows 8 Upon opening My Dell for the first time you will be prompted to select the options that enable Automatic Updates. Be sure to scroll all the way down and check the below mentioned 2 boxes to enable Automatic Updates and Alerts. Then click OK. • I allow my system to receive these updates and alerts. • I allow Dell to collect Service Tag and other system usage data as described above. If My Dell is already installed, follow the steps below to verify that you have opted for Automatic Updates and Alerts. • Open My Dell • Click the Settings Icon • Click Personalization on the left • Ensure both options are checked • Click done Please follow us on YouTube for online video support http://dell.to/13ijS47 Your satisfaction is very important to us. Thank you for choosing Dell. Regards, Nitish Rajeev ------ Please do not remove your unique tracking number! ------ <<#[protected]#>>

The above is a mail sent to dell after recieving a mail from them. MY laptop has not worked from the word go and now they say they will only replace the Mother board and not replace the system as requested by me. I want to know, y i should get a repaired system for 60000Rs. I could have might as well bought an used system for less than 1/4 of the price.

screen appearing black and white at startup

When I am operating my system after operating its screen appears black and white and after sometime it gets normal and sometimes this screen appears black and white in between also

issue with my dell inspiron 5547 laptop speaker

my laptop's speaker is not performing there is some distubance every time. my laptop is still in the warranty period .

Laptop Missing Complaint

Hello, My Dell Vostro laptop has been stolen before 3-4 months ago. I have raised missing complaint in local area police station. Could you please guide and help me to find my stolen laptop? Regards Arti Narole

no response regarding offet

I registered for offer at celebrate dellse but no response was given back to us. I mailed at their site but they didnt mailed me back too. My service tag is 8Q5C812. I bought me laptop on 21 oct n registerd on 25.

I have purchased Dell Inspiron 15r Model No. 1564 in last april. if i connect any external device like pen drives n all then the screen goes blue followed by shutting down of the system automatically.it is still in warranty period.

Please contact me on
Nipun Naugaraiya
[protected]
[protected]@gmail.com

I BOUGHT DELL XCD28 CELL PHONE 22 MARCH 2011 SPECIFICATION CAMERA IS 3.2 MP BUT CAMPARE TO OTHER MOBILE 3.2 MP CAMERA CLEARITY WAS VERY POOR ...THIS IS REALLY NOT EXPECTED FROM A COMPANY LIKE DELL EVEN THE CUSTOMER CARE IS NOT RECHABLE.


Regards

Abhijit Yashwantrao
At post - sajgoan
Tal-Khalapur
Dist-Raigad
Pin-410 203
mob-[protected]

DELL — XCD 28 - Pathetic After Sales Support

Hi,

I bought a DELL XCD 28 mobile phone (Pune, Biil# 10017308, IMEI # [protected] Service Tag: 2L1ZVN1) against advice of my friends and well wishers who had warned me about inferior quality of the newly launched phone as well as pathetic after-sale support. Now few months down the line, I see each of those warnings coming true!!

The touch screen of the phone was damaged after which I visited service center at Pune (Feroz). 4 days time was committed to replace the handset. It is almost a month now and every time I call on the committed date, the standard reply is that they did not get the handset from Bangalore so it will come in next 4 days.

I just browsed through the blogs/articles/complaints on net and found that I am just one of the many customers who have been victim of pathetic product with even more pathetic after sale customer support.


--
Regards,
Navnit
[protected]

Very Pathetic ...Had same experience ...still waiting for my set for over a months now..Tried escalating to people within DELL but the company as a whole is worse than Govt enterprise..

Prateek
[protected]

Dell / XCD28 — Exchange of instrument not received

Dell XCD28 (mobile handset)
IMEI No. :[protected]
Date of surrender : 6/07/2011
Service Center: ACCEL CARE CENTER (SURAT)

At the time of surrender of handset they have commited to deliver a new handset replaced within 15days but till date i have not received it back.
No. of times i have made inquires at service center but no proper reply received from respective authorities.
Hope for your support.

Thanking you,
SAPNA SHAH
( +[protected]

DELL XCD28 mobile phone — worst handset

hi i purchased Dell xcd 28 handset through home shop 18. on march 2011 after one month touch screen problem. i given to service center its 200km for from my home town they taken 45days to repair my hand set. with in a week same problem i face again i traveled to Hubli for service all ready 15days gone still my hand set under service so please please dont purchase through online they cheating innocent people selling worst products

I bought dell XCD28 one year back and after 4/5 months the battery backup was an issue tried contacting dell service center wrote email but didnt get any response, recently the touchpade also stopped working. tried to get it repaired but everywhere getting the reply that spares are not available.
I feel the quality of product is below standard, services are far far below the reputation of Dell and it appears to me that the decision to buy dell was wrong decision. Sandeep Pandey

I have purchased one dell mobile phone model XCD 28 from M/S.Flipkart.com crescent#148, 2ed floor, next to Gopalan Mall, Mysore Road, Bangalore, Karnataka India 560026 Phone :[protected]. for Rs.7, 749/- On date 20/03/2011 invoice no 1241819 with imei no.[protected] and with warranty for one year from the date of purchase.

Whenever receiving the calls the instrument was getting automatically switched off due to technical defects in the said instrument. The said new instrument is of no use, as it is found having technical defect like the instrument was automatically getting switched off and unable to receive any the incoming calls as the connection automatically gets cut off .

I have purchased the mobile set with the hope of getting the benefit out of it without any trouble. But after 3 months it is not functioning properly and even today it has become a useless set.

Dell service center had kept the mobile set for 30 days and replaced the mobile phone back after getting the same rectified with different imei no. Thereafter I used the mobile set for about 10 days but again same fault developed . I have approached dell service center pune mr.Firoz mob.[protected] and requested him to change the mobile set once again . Dell service center again took the phone from the me and assured me that they will get the phone changed . Dell service center kept the mobile for about 35 days for the second time and after repeated requests and visits, the mobile was replaced with different imei no.The mobile set worked for 1 day and the same Restarted mobile whenever received & dialed called problem occurred for third time. And again I have lodged my mobile with dell service center to rectify the persisting problem and replaced handset for long delay with different imei no. After 3 days, the mobile is Restarted & hanging with dell logo . I became irate and gave the mobile to the authorized service center pune mr.Firoz mob.[protected] They told me you can replaced handset what is this? Already So many times I have replacement . I am not sure when they will replace with another piece. And my warranty is going to expire on 20/03/2012. And no outsider is ready to take this for second sale, so if the same problem persists after this date, no other option except to use it as paper weight or to through it in dust bin.

Kindly I am requesting to you resolved my issue for swapping from XCD28 to XCD35 rather than money back.

This sort of an act on the part of the dell definitely amounts to deficiency in service.

By the act of the dell service center, the I felt mental agony, harassment, hardship and pain and therefore I requested you to allow dell company to pay compensation of reasonable amount for such a big company for deceiving the customer who blindly purchased because of the good trust in the company and its products and considering the facts reported.


Regards

Mr.Abhijit Mob 91-[protected]
Khopoli, Raigad, Maharashtra.

sir,
my problem is dell xcd28 Mobile's display was crash and saw red liquid.
saw how repair my phone, and how many price repair display and my phone update also take.
please sir give me answer how to repair phone &how many give the many




Please contact me on
Aanand Prajapati g.
[protected]
anand [protected]@Gmail.com

Dell — lost of gift voucher number/pin

purchase laptop[protected]

display problem

I have bought dell vostro. Which I have bought 6 month. ago my laptop show black and white screen. And pipixel problem.my address is nareshwar art press, dinanagar, gurdaspur, punjab

Screen Crapt

Hi sir, mere loptop ke screen kharab ho gyi h

BLINKING OF SCREEN

SIR MY LAPTOP SCREEN IS BLINKING FROM LAST 3 MONTHS.KINDLY RESOLVE THIS ISSUES AS EARLY AS POSSIBLE.

shipping complaint

i was purchace dell vostro 1015 motherboard ..i paid payment dell team DPS [protected] Service tag: D4YD7P1

dell monitor within warranty period not working

Monitor not working
I have purchased a Dell monitor in Jan 2015 from Logtech Infoway Pvt ltd, museum-nandavanam road Thiruvananthapuram.Now on 8/03/2015 it was not working.model no;01MVD1.I want to rectify the defect at the yearliast.

Dell Cheating Poor Indians
Bleddy are in Dell Support and After sale Service

http://www.consumercomplaints.in/complaints/dell-replaced-with-used-dead-monitor...⇄

History of Dell Cheating

Complaint Registered on
27th July2012
Case ID:[protected]

30th July2012
Dell Replaced item is an old and it is not in working condition
(Dell make me fool)

Complaint Registered Again
30th July2012



3rd August 2012
Still I didn't receive any solution

Total Days (27th July to 3rd Aug2012) = 8 Days

Now i came to know that they want to check the delivered used Monitor in the Bangalore Lab. And it will only after next Monday(6th Aug) or Tuesday (7th Aug) .
Below is called person details
Priyadharshini V
Senior Support Resolver
Dell| Consumer, Small and Medium Business
Toll Free –[protected]

These people know there is no effective law to control them in india.

Bleddy Stupids are working in DELL Support and Dell management too.
I had register a complaint about my Dell Monitor and they delivered an old one and it is not working too. Now those Executives Disconnecting purposefully when reach them after a long time(almost 12mins)they ask me Complaint number and Executive will inform us "Wait for 2 mins" mins will go after 10 to 15mins they will disconnect the call

sir,
i purchased del laptop, i ve damage in lops, dono how to contact ?
plz reply to my email id:[protected]@gmail.com

Respected sir / madam,
My name is:- Ms. Neetu Narula,
Address :- C - 7 / 137 / Sector – 8, ROHINI, New Delhi – 110085 . INDIA .
Phone :- [protected] / [protected] Available on Sunday anytime / Send TEXT
Email: [protected]@gmail.com
I have a complaint with dell as when i visited at Dell Authorized service center in Delhi India on[protected] .
no one helped me . I literally felt sorry for my mistake for buying
Dell INSPIRON mini 10’’ ( 1018 )
Service Tag no:- 2G7K3Q1
Only mistake I did was I got Dell notepad from a dealer .
i never received any Motherboard CD's or operating System CD to work with it or any assistance from Dell Helpdesk when I dialed[protected] .
My window is not genuine, that is the message it occurred while I used to scan from Microsoft Essential Antivirus frequently .
Dell supporters could have given me a little bit of support but they bluntly told me, they cannot help, now I have to buy the original window, which will cost me a lot as I had purchased N Series Model .
Authorized Centre was in the Position to help me, they had everything which would have bought a smile on my face, but they refused me bluntly that they are not supposed to deal with N series purchased Customers .
Please tell me is it the customer Services ?
I came long the way to the service Centre, that is what you get “TEARS “
as i have N series dell model, i was not even aware that if i have that model, and Dell treats N- Series model customer that way .
I was literally crying with the Paethic service from dell on the road when I came out from the service center on[protected] in Lajpat Nagar -2 .
I work with HCL tech. but i purchased dell mini 1018 because i felt dell service is much better, more reliable.
now i am planning to have better model.
Do you really think i will really buy dell with such horrible services .
It breaks my heart to tell all this .
Please look into the matter and provide help if any .
Thanks.
Ms. Neetu Narula

Hi,

I had made payment against Order #[protected] on 19-FEB-2011 & was promised a delivery within 1 week. However, the order wasn't delivered on time. Later I was given a delivery date of 09-MAR-2011 which again was revised for 11-MAR-2011 and today again revised for 13-MAR-2011.

Its been almost a month since this order is pending at your side. I demand CANCELLATION of this order and immediate refund to my account. Someone from support team can call me on [protected] to get the bank name & account number.

I don't wish to take delivery of this order now. Please arrange for a REFUND immediately.

Thanks
Niklesh

Friends if you believe in friendship, to bhai ek baat par dhyan dena koi bhi laptop lelena, dell kabhi mat lena.
saale bahut kamine hain dell wale.mene bhi yahi soch kar leliya tha ki, dell ki service achhi hai.magar in kamino ki service to ye hai ke jab jab tumhara koi part kharab hota hai(jo hona hi hai dell ke saath) to naya part daal dete hain, aur tumhara kharab part thoda bahut sahhi kar ke kisi aur ke laptop mein daal denge.ye chainging ye bahut pyar se karte rehte hain aur jaise hi warranty khatam hoti hai to pichhwada dikha dete hain. dell ki maa ki...



BHai logon if wanna know my suggestion, buy only laptops of Lenovo or HP.

monitor — its not working

my desktop monitor is not working properly please check both of my monitor solve my problem .my mobile no is [protected],[protected]

screen problem

my dell moniter is not working, i am purchase from kollam hypertec, date(20 aug 2010), do you help me this problem solved

Respected Sir,

My dell moniter is not working, not even display is not showing. i Purchase it from bangalore before one year. Now suddenly the problem arise.Do you help me this problem solved

My dell moniter is not working

my dell monitor get off while working, kindly help me in resolving the problem

my dell monitor is not working

my dell monitor is black ness

my dell monitor is working, only three month old, but its switches not working, so i cannot adjust its brightness and contrast, power always on, cannot off monitor, only way to off monitor is supply off, no button responds.

WHEN I START MY DELL MONITOR THERE IS ABOUT 1.00 cm WIDE LINE ON THE SCREEN WHICH DISAPPEARS AFTER SOMETIME, BUT THE DISPLAY FLICKERS EVERY NOW AND THEN.NATURALLY THIS CREATES IRRITATION TO THE USER.

Dell — Monitor not display of service code no of 24402447650

From Health Department Zilla Parishad Solapur no monitor display of Dell Desktop computer which service code no is [protected]

Key not working

Hi I recently purchase the Dell Inspiron 15 3542 Laptop on oct 4th 2014. Right now the enter key was not working is only 3 months over even i used rarly

audio speaker fault

head phone audio ok but speaker audio dead

charger problem

hello, i aman, i had purchased dell vostro on 02/04/2014 from ( shanti computer ) sasaram, dist - rohtas, bihar my charger is not working so pls solve my problem my s/n - is C6KOHZ1

certain software / search engines not working

Hi, I am payal . Technical issue : search engine google chrome is not functioning. hence, I would request you to fix this technical Issue to the earliest. [protected]

Hello Sir,

I am totally agreed with the above case as i have seen many cases same like this against Dell Services that's why i am using HP laptop machine instead of Dell and also suggest others to think twice before shop with Dell.

Regards
Atulkumar Singh
[protected]

with my dell new xps while charging it also leaks current .. i can feel it by rubbing my finger near the touchpad. but it is leakage is very less but it may create a big damage to my hardware in future .. may be or may be not ...