Address: | Ernakulam, Kerala |
My name is Aparna and I was expecting a parcel from Italy through DHL (my birthday present) consisting of a mobile phone and 2 artificial jewellery. I was supposed to recieve my parcel on 04-08-10 and when i called the DHL customer care to enquire regarding the delivery time the customer care excecutive told me that i will have to pay a sum of Rs.10,987/- as the duty charge for the parcel. on further enquiry he said that DHL has already paid the amount and i cannot collect my parcel until i repay them the full amount.
When i asked him why i wasn't told about this charge before DHL decided to pay it, he simply said that its not his department and i need to inform customer care ( which was him).
If i was informed about this huge duty before DHL decided to pay it on behalf of me , i would have asked them to sent it back to italy.
And my friend in italy was charged a bomb and was assured that i wouldnt have to pay nothing in India.
I feel that DHl is trying to exploit their clients by charging this absurd amount in the name of duty without even consulting the client.
And one more thing, on[protected]previous day) when i got a call from DHL to inform me that i will get my parcel the next day, he mentioned that customs clearence is over and no duty has been charged.
Kindly help me
Thank you
Aparna R Madhavan
airway bill number - [protected] Was this information helpful? |
DHL — Stole money
I sent a mail with DHL containing 270 euro. when it arrived 150 euro was missing. This was the first and most certainly the last time I'll DHLs "services". Don't know what to do in a situation like this, I mean DHL must be the ones held responsible right.