My friend have sent the Wet-Grinder along with lactogen baby food powder from Trichy on 25th Feb to Sweet-Stockholm. He has checked with the vendor and confirmed that the lactogen powder can be included in the courier. Its reacged sweden on 1st week of March and then returned by mentioning that the lactogen powder is not allowed.
First concern is, it's almost one and half months but I am not getting any updates from the DHL sender (tied up with vendor) and even if I call them they are not not picking the call and not responding at all. The courier box contains two Wet-Grinders and it's cost around 17K INR and the shipping charge is around 20K INR. Could you please help me to get the amount reimbursement as I am not getting any updates and response from them.
Second concern is, Though the vendor sent the items without knowing the process, I am wondering that how this could be processed from DHL when verifying the items when sending it to stockholm.
Third concern is, as I have 9 months baby, the Wet-Grinder is must as I need to feed some idly and dhosa. As it's very delayed, I am planning to purchase one from sweden, hence pls help me to get the amount which I spent for both grinders and dhl shipping charge.
Vendor details:
International Air Express,
Survesh Associates,
No1. Cauvery Nagar, Pudukottai Road,
Thanjavur-613 005.
Ph number[protected], +[protected]
Note - One of the worst vendor and not even updating the status to us. Though the order returned, I didn't get the update from them and I called DHL service team and got this update.
Courier Details:
Waybill number : [protected]
Price I spent :
Wet Grinder :15000 INR
DhL charge :20800 INR
Total :35800 INR
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