[Resolved]  DHL Express India — AWB [protected] Excess custom duty charges demanded (almost the price of the product)

AWB [protected]

I ordered a heath product (blood pressure medication) from uBuy and they used DHL to courier the product. 30th Oct 2021. Total amount: Rs.7, 845/-.

The product costs Rs.5300/- and I paid 2500/- for "Express Shipping." After a long delay (reason given: "held by Bangalore customs"), I received a message from them asking me to pay additional amount of Rs.4500/-.
Message from DHL:
"Your DHL Express shipment with waybill number [protected] from UBUY LLC has arrived in the country. There is import duty/tax due on your shipment. The amount is INR 4, 578.00."

Product price 5300/-. Additional "customs" charges: 4500/-
DHL claimed they had already made the payment.

On Saturday (13th Nov 2021), when I received a call from DHL, I requested the person to provide me proper custom department's receipts and other "tax" related receipts/documents for "import duty/tax."
I made it clear I will not make any additional payment without viewing proper. The person on phone assured me that he will provide these receipts on Monday 15th Nov 2021. Instead I received another email from DHL, with some receipt from DHL itself, no receipt from any custom department.

Please assist to get my vital medication without making me pay the false charges claimed by DHL.
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Nov 20, 2021
Complaint marked as Resolved 
I had registered a complaint at https://consumerhelpline.gov.in/ Received prompt resolution.
DHL Express India customer support has been notified about the posted complaint.
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