[Resolved]  Dish TV — CREDIT LESS AMOUNT

Date 18/02/2009
To,
Customer Care Department

Noida (U.P.)

Ref : VC No [protected]
Sub : Less Amount Credited for Wrongly Double Debit of Amount

Dear Sir/Madam

I Munish Kumar Bajaj S/o Lt Shri S.K.Bajaj R/o B-37/ IInd Floor, Ashoka Enclave –II Sector -37, Faridabad, Haryana is regular customer of Dish TV since last 01 year. I have paid twice online Rs 1950/- (Rs One thousand Nine Hundred Fifty Only ) on date 15/10/2008 thru ICICI Bank credit card by VC number and another by Mobile No for six months (that excludes bonus of Rs 200/- as per your scheme prevalent at that time).

On telephone the company confirm the receipt of only one payment and advised that I can reverse the second payment . As advised I instructed my Bank to reverse the second payment that is credited in my bank account on 28/10/2008.

On 03rd January 2009 my connection is disconnected without any intimation .As explained by your Company that online payment is reversed on 03/01/2009 hence connection is disconnected.

On telephonic discussion and various written and verbal complain it is discovered that my payment is credited to VC no [protected] instead of my VC no [protected] due to technical or clerical error of the Company.

The Company has admitted the error on their part and credited my account on 12th January 2009 by Rs 1088/- instead of Rs 1950 as paid by me on 15/10/2008.

I have been without connection till 10days without any fault of mine.I request you to:
1) Credit my account by Rs 662 /-(Rs Six Hundred sixty two only ) net difference
2) Give 10 days credit / Extension of connection for recharge
3) Give the bonus of Rs 200/- as per scheme
I request you to kindly look into the matter seriously and do the needful or otherwise I will be forced to take legal course of action.

In anticipation of your kind Co-opeartion and reply.

Thanking you
Yours truly,


Munish Kumar Bajaj
B-37, Ashoka Enclave-II
Sector 37, Faridabad
Haryana -121 001
Ph- [protected]