Dish TV — NON RESPONSIVE ATTITUDE AND AMBIGUITY IN THEIR PACKAGE PLANS
This is in continuation to my earlier complaint of 8th April 2009 with your Forum. After putting complaint in your Forum I received a call from Mr. Girish Chandra of DISH TV on 24.04.2009 at 10.58 Hrs. He enquired about complaints among which was Change of Plan with out seeking my consent from DISH MAXI to DISH PLATINUM, on account of this I was unable to view Star One, CNBC Awaz, CNN-IBM and few other Channels which were a part of DISH MAXI package.
Mr. Girish assured that my Plan will be reverted back to DISH MAXI and I will be able to view Star One Channel within 15 Minutes to Two Hrs, in between they suspended all the Channels except NDTV and one more. Later on on 24.04.2009 around 17.00 Hrs we were able to view Channels except the above mentioned other Channels. I called to their Customer Care and spoke to Mr. Jitendra at 18.05 Hrs, he said that tune on TV and fix it on Channel # 550 and we will be able to view Star One within 15 Minutes to Two Hrs but there was no airing of the Star One Channel.
I again called up to Customer Care on 25.04.2009 at 07.05 Hrs and spoke to some Mr. Brahm Prakash (name not sure) to narrate the entire episode wasting my time and got the stereotyped reply to put on the TV at Channel # 999 and I will be able to view within 15 Minutes to Two Hrs. but this time never passed and we were unable to view the Channels. I again called to CC at 09.45 Hrs. with Mr. Suraj with repeatetion of episodes since 24.04.2009 morning and was suggested to put on TV on 999 with same reply as conveyed by his earlier colleagues but even the we were unable to view.
At 13.10 Hrs., I received a call from Mr. Kishore conveying the same thing to keep TV ON to Channel 550 but with no results again finally we received a call from DISH TV conveying that Star One and other Channels are not covered under DISH MAXI package hence it can not be activated, I will have to pay Rs.31/- extra for above mentioned Channels.
I requested to CANCEL my subscription with immediate effect and refund the balance amount, I was suggested send an Email to this effect at [protected]@dishtv.in. I sent the mail on 25.04.2009 itself to CANCEL my subscription and refund I got an auto generated mail conveying they will revert back within 24 Hrs.
To my surprise, after sending the said Email all of a sudden the Channels mentioned were available on Air. It appears DISH TV is misguiding and cheating the customers by not declaring Channels covered under a particular Plan and try to extort money from the customer. Is there any authority in India looking after such matters to safe guard the customer from so called reputed Service Providers. Earlier customer was at the mercy of Cable Operators now the same practice is adopted by such service providers. Every time customer is supposed to call CC centre facing different people and repeat narrating every thing again and again to each and every employee attending the call at CC centre.
Reply from DISH TV is still awaited even after passing of more than 120 Hours.
+91 [protected] / +91 [protected]
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