[Resolved]  Dish TV — Delay Bank Payment

Address:

Haryana

A dish TV VC No is Installed in Name of My Father Sh Rajinder Nath Sharma
The pack used was Gold Saver Pack
The Subscription was expiring on[protected]
On[protected] i tried to get Titanium Offer through Web portal but couldn't do that as the option was not available in My Menu (!!)
Alarmed i called Customer care and After some time I talked to a senior person Rahul who asked me to mail and he will respond within 24 hours
But this never happened

On 15th I managed to talk to pranav (Again a Senior person in customer care deptt)
He asked me to deposit Rs 3550 in one shot and assured me that I will get Titanium offer
and he started the Titanium offer channels within 2-3 hours (He was the only person who cared about customer as i found in my interactions)
I deposited the Money on 15.04.2011 at 1300 hrs through net banking
In evening Mr Pradeep Rawat(Again a senior person in Customer Care Deptt) assured me that transaction takes atmost 24 hrs ,So Latest by[protected] Money will be in their account.

In morning of[protected] the channels stopped
Nothing happened in next 36 hours till date
ORDER DETAILS WERE:
Merchant Site URL : http://www.rechargeitnow.com
Order Number: D[protected] Order Received: Apr 15, 2011

Total Amount : INR (Indian Rupees) 3550.00
Payment was done through ccavenue
and it was done from the login available on website of dishtv itself

Naturally I mailed the details of order as the money had been deducted from my bank at time of ordering and asked them to start the service on basis of order details

But the response I got from them was
"We would like to inform you that as per our records, for the mentioned VC we have not received the payment of Rs. 3550/-

We request you to kindly revert with the scanned copy of bank statement, if the payment has been deducted from your account."

What is this ?

Is their order number not sufficient ?
Scaneed Copy of bank statements can be obtained on Saturday evening or Sunday morning ?
Why should I disclose my bank statement for this paltry amount to them ?

Last not the least see the example of customer care
When I ask them




"VC No [protected] is registered in name of my father Sh.RAJINDER NATH SHARMA
and is currently viewing using gold pack and paying Rs 225 per month
I wish to recharge that for *Titanium Recharge offer
FAQ of **this offer says *

*Titanium offer can be availed *ONLY BY SPECIFYING AT THE TIME OF RECHARGE &
PAYING TE ENTIRE AMOUNT IN ONE SHOT*

problem is that when I go to upgrade
i do not get This offer as option and unable to specify it
Print of Options o[censored]pgrade Screen is attached

You are Requested to upgrade the connection to *Titanium Recharge offer
I am ready to pay entire Amount of Rs 3550 for Whole Year
"

One Mr Harshvardhan Gautam writes

""Dear Sir,

Thank you for writing to dishtv.

We would like to inform you that we have a Titanium offer in which if you pay Rs. 3550/- (inclusive of taxes) for 1 year subscription, then you will get the channels included in Dish Platinum pack and New UTV with Bindass ala-carte. Please note, to avail Titanium Pay term benefits you need to click on "Recharge VC (Under Titanium Pay Term offer)" link only through www.dishtv.in with subscriber web id and password, else you will not get the Pay Term benefit.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.


We value your association and assure you of our commitment to serve you with a smile.""


LOOKS LIKE HE DID NOT READ MY MAIL AT ALL