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I am having a very bad experience with dish tv for last one year. But this month it was a horrible exeperience that is making me think to switch to tata sky as a better option.
As i would like to narrate the story . Myself had recherged for the renewal of package on 19/05/08 and it was suposed to, valid up to 18/06/08 .Meanwhile i wathed two movies with movie on demand and as usual thought that i will pay with the next recharge .But my package was downgraded on 06/06/08 within 15 days of recharge when i called the call center it was told to me because i wathed two movies it was done(erlier it was not done like that ).
After all this incident i thought not get indulge in any fight i recharged my account for rs 300 on 7/6/08 by calling on customer care and telling them crash card account no and password .(i was not able to collect the transection id)
I waited for 24 hrs but my package was not upgraded .Again I called the customer care (3 times ) but they keep telling me that Your account is not charged.Finally won the employee told me that my recharge has been transfeered to same other vc by the the executive .
Than again i called the customer care and told whole incident to them but they told me that they need the vc no which has been recharged (the employee who has done mistake didnt tell me the transection id and the another vc no to which the recharge has passad) AND TOLD ME THAT THAY CANT HELP ME .
This is the worst exeperience i had have and suggest all the people to keep away from the dish tv.
As i would like to narrate the story . Myself had recherged for the renewal of package on 19/05/08 and it was suposed to, valid up to 18/06/08 .Meanwhile i wathed two movies with movie on demand and as usual thought that i will pay with the next recharge .But my package was downgraded on 06/06/08 within 15 days of recharge when i called the call center it was told to me because i wathed two movies it was done(erlier it was not done like that ).
After all this incident i thought not get indulge in any fight i recharged my account for rs 300 on 7/6/08 by calling on customer care and telling them crash card account no and password .(i was not able to collect the transection id)
I waited for 24 hrs but my package was not upgraded .Again I called the customer care (3 times ) but they keep telling me that Your account is not charged.Finally won the employee told me that my recharge has been transfeered to same other vc by the the executive .
Than again i called the customer care and told whole incident to them but they told me that they need the vc no which has been recharged (the employee who has done mistake didnt tell me the transection id and the another vc no to which the recharge has passad) AND TOLD ME THAT THAY CANT HELP ME .
This is the worst exeperience i had have and suggest all the people to keep away from the dish tv.
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have u also filed the case?? if yes let me know what did u have to do for that...!!