[Resolved]  DishTV — negligence of Service Engineer

Address:

Hamirpur, Himachal Pradesh

I have been using DishTV Services for the last 5 years, and I faced a problem. But Since I bought DISHTV HD in Oct '2010. (STB no. 1072ABR26DS04299, VC No. [protected] from Mr Rakesh Tonk(self proclaimed DISHTV HD Dealer / Service Engineer – ph. no. [protected], [protected]), I am facing some problems with that and Supplier/Engineer but not helping me, rather he is harassing me.
He has not fixed LNB in proper way (I think, intentionally). About every evening, some channels lose signal. I am suffering from paralytic attack, so my speech is not clear so my wife used to call him but he is so rude and ill mannered that my wife doesn’t want to call him. Whenever I call, either he doesn’t listen to or say “Tomorrow I will come” but that tomorrow never comes. This is his attitude. It is after one month of regular telephoning (no reply) that I am forced to complain. Actually he waits for two months to get over so that he can charge money from us.
Firstly he gave me a defective set top box and he convinced (though wrongly) about the accessories (He did not give a composite cable saying “if you connect your TV using HDMI cable, then it is not to you” {which I think is wrong.}, because the box mentions in its CONTENTS).The set top box worked fine for first two months, but after two months I have to take out the card and put that in regularly, say about once every two weeks.
I have another connection DISHTV. At the time of purchase, he told me that DISHTV HD will automatically be my primary connection, but it is not done till date. He has not changed my LNB till date. Please send me replacement LNB through courier and help me out.
Here a brief description of his SERVICE :
After my numerous phone calls, he paid me a visit on 01-Mar-11, and promised to change LNB the day after tomorrow i.e. 03-Mar-11.
On the 4th evening I again called up him and he told me that “I am in Una, I will definitely come to you tomorrow (i.e. 05-Mar-11).”
On 6th evening I again called him and he told my wife that “I will reach you today evening or tomorrow morning (i.e. 07-Mar-11 morning).”
On 8th evening when I called him, he hid behind a lady relative of his, and prompted her to say that he was not home and had gone to attend some marriage and would come after 3-4 days.

You must look into this matter immediately and promptly and seriously. Make him understand that Goodwill of product grows on “Quality of Service”.
If this is way he is going to provide me service, then please ask him to take back DishTV HD Set top box and refund my money. I may go for a different service altogether. If this is attitude and way of service, I will be forced to my plight into Consumer Forum / Police Station.
Today is 10th March, and he has not changed my LNB (required to view HD Channels).
Sameer Bharati
Sr. Lecturer, Computer Applications
Govt. Polytechnic College – Hamirpur (H.P)
Ph. [protected] / [protected] email: [protected]@rediffmail.com
Dated : 10-Mar-11