Domino's Pizza Complaints & Reviews

Sir,
I am a resident of Dombivli and a regular customer at your Dombivli East Dominos outlet. I visited your store on 19th Feb, 2012 and placed an order worth Rs.442 for a 3 cheese spicy chicken pizza and a butterscotch mousse cake. I was in desperate need for a glass of water. I asked the sales boy(Mr. Pandurang) for a glass of water but he turned me a deaf ear for the first time. I once again asked him for water, but then he told that plastic glasses have been out of stock, hence cant provide me with the same. I went to the counter and asked for water to the executive girl(Neelam) at the counter. She told me that they were out of glasses and hence cant provide me with water. I asked them to serve me water in coke/pepsi glasses which were available with them, but they denied to do so and kept me thirsty. I had no option, but swallowed down the pizza in spite of remaining thirsty. Before leaving, I went back to the counter and asked to call the manager( Mr. Atul Sakpal) but he didnt come out of his office for 10 minutes. So, I went out of the store, disgruntled, and pitied at the quality of service provided by Dominos, to citizens of Dombivli. Its really pathetic to see that the service guys at your outlet can keep a customer thirsty for 45 minutes while he has asked water almost 5 times from them. They dont even have the ability to think that a customer who buys products worth Rs.442 can easily afford a 10-20rs bottle of water from the outlet. But I was denied the same and am really sad about this. Also, the arrogance showed by the executive Neelam was really surprising. After I left the store, I got a call from the manager (Ashwini), apologising for the inconvenience caused and told me that she was unaware of the happenings when I was at the store. I am wondering whether how the store manager can be unaware of the happenings at the store for 45 mins! But I have learnt my lesson, never to have my pizza at Dominos, as I can easily see that other competitors(Pizza hut,etc) treat customers better than what We receive at your outlets, for the same amount of money...

Dr. Rahul Salvi
[protected]

on dated 12.12.12 i ordered a 3 cheese pizza along with regular pizza from dominos (sco 308 sector 38 chandigarh). they deleivered it in 20 mins very impressive. When i started eating those pizzas i found sharp thing in my mouth so when i saw that i was tottaly shocked , it was plastic a very sharp edged plastic. okay i left that piece and started eating other one but same thing i found in that one also..i left 3 cheese pizza and continued to my regular one in that also i found plastic but this time it was very small but sharp edged..i called dominos and they said me for replacement .this time when it was replacement they took 40 mins to reach to me but few one hour before same they did in 20 mins.so y they hold line "30 mins nahin to free" crap.....okay i talked to shift manager and i got my money refunded...coz they have to return it...but what i found in replacement again one plastic in second slice...i left all other slices...but iam sure if i will eat it i will found more plastic stuff in plastic pizza....this is the real condition of dominos....here we are spending a lot of money but they are providing us plastic instead of pizzas....if i would have eaten those plastic what will happen to me this everyone knows....(my order num was 254 server amit k. time 8:05 pm)

I am posting this complaint with the hope that some action is taken against the restaurant manager ,Mr. Naveen for irresponsible behavior

I ordered a pizza at 8 PM and i will list the events that followed

9 15 PM i called up telling that i am yet to receive the pizza. One person told me that if it is not delivered in 5 mins,you will be given as compensation.

9 40 PM i called up and asked nothing is provided yet and asked if it is a compensation and the manager was arrogant in his behavior initially to give the compensation but after some heated conversation,he agreed to send the compensation within 5 minutes as he told the delivery is on the way.

At 10 PM i called up and hell them they told another five mins

At 10 15 i called them and blasted them. At that time,they admitted that they did a mistake in order sticking. But a pizza centre 15 mins away from my home in bike doesnt take 2hours and 30 mins to admit it and after this they started and arrived at 10 45.

I got it and went inside and when i opened,it was a dry pizza and a pasta was mostly uncooked. This is how they compensate a customer.,


I would like to sue the manager for irresponsible behavior in these circumstances and the poor service mentality of this branch especially.


Complaint on-Dominos Branch,Mogappair West

Dominos called for home-delivery of pizza but both of the nearly places stores refused to take orders saying that the other store takes order for this area.
Finally it was quite frustrating, as none of the Marathalli bridge store / the Kundanhalli gate store agreed to deliver a location in Munnekolala, SGR dental college road, which is hardly 2 km from Marathalli bridge branch.
The store operators are not clear about where they have to deliver and thats disgusting having called more than 2 times at each store.

Hi,
After a month of follow up with the dominos store at indira, Bangalore, I am writing this message in the hope my complaint is taken and money refunded. the below is complaint,

I had placed an online order at the dominos website giving my address and paid via a debit card on the 23rd of Jan 2012. An amount of INR 541.5 was deducted from my account towards the order (order no:133, time of order:1/23/2012 8:20:46 PM, trace no:dc-83b15990). However instead of getting the delivery of the order I got a call from Mr.Mithun from dominos, indira nagar stating that I have to place a new order by selecting a different address and the one I placed has been cancelled. When enquired about the money deducted from my account, he said a refund would be credited to my account within 7 days. Till date I have not received any refund in this regard nor was my order fulfilled. When attempting to contact Mr.Mithun in this regard, there is always a response saying he will call within 10 mins and no response thereafter.

I would request you to please look into this matter as this type of service is nothing but robbery!!

thank you

Karthik

HI....I have been ordering pizza for home delivery from various outlets out here like papa johns , pizza hut and dominos too but let me tell you this that DOMINOS has the worst service expected . First your website does not allow me to order online since the store is not available, then when I call their number they keep transferring my call. somehow when i find the store number and i call them (jp nagar) they tell me that they will be delivering pizza in around 50 minutes . AS A MATTER OF FACT MY RESIDENCE IS JUST 1 KM FROM THE STORE. after one hour i get a call from the person delivering me pizza asking for my address. I keep explaining him and somehow he is not able to understand i don't know how...I have been doing this every fourth day i order pizza from dominos. I don't understand why the same outlet doesn't understand my address...how stupid it is.....I can't wait for my pizza to be delivery in 2 hours, i don't think anyone is that stupid. I wanted to write this to bring it to their notice how things are going and how can they go worse. Today was the last time when i ordered the pizza from dominos.
Their tagline 'Khushiyon ki delivery' should be changed to 'frustration ki delivery'.
I never thought pizza delivering was so hard. The best thing is the pizza guy last called 10 minutes back from a petrol bunk next to my address. Wow dominos i have NO petrol bunk even within a range of 1km. U made me wonder if i ordered pizza in some other city.
Thanks for your worst service.
Waiting for you reply.

Gaurav
[protected]@gmail.com

i would like to avail all of your offers and i really do like your pizza but there is no way that i can get a home delivery. i live in kurla, on l.b.s. marg, just next to the bkc junction. I am at home on a sunday evening and would really like to enjoy a good pizza but i called the sion as well as the bandra dominos and was told they don't deliver here. As for the sion dominos, i really do understand their problem, there is a lot of traffic in their way to my house, but the bandra branch can easily come here. there is absolutely no traffic in bandra kurla complex. they can even reach in 10 minutes. Its really a shame that a great chain like yourself has failed at this, when chains like pizza hut and u.s. pizza do undertake the task. I used to think that your pizza was superior to them but now i am forced to think otherwise.

I have been ordering from dominos often but what happened tonight has left a bad taste..

I was a bit unwell, hence did not want to cook or go out hence decided to order from Dominos. I called in at 9:30 pm and was told order will be delivered in half an hour. When nothing arrived after 50 mins I called again, i was stunned when told that no order was registered. My mobile is registered in their database and they already have my address.

So I ordered again.. Then called again to confirm after two minutes.. Again no order was registered!!

By that time other home delivery establishments are also closed..

This happened at the Koramangala, Bangalore on 23rd Jan.
1st order was given at 9:30 p.m. I have the call record of course.

The people concerned should be fined..

my order was punched at 8:51 pm and the delivery boy was 10 min. late. we showed him the time and even after that he went on miss-behaving and argued with us... rather he was quite rude... his rudeness was proved when he went back without delivering the pizza to us.... we are regular customers of domino's but if all this continues then i am very sorry to say that slowly your customers may reduce....
i really didn't like the behaviour and careless attitude of your company.... and because of this we had to remain hungry till some other arrangement was made...... this is really disappointing..... i hope u will look forward to my problem.... thank you...!!

Sir i am residing in flat no 2 of esi dispensary in B block tagore garden extension . When i ordered for home delivery your employee denied for it by saying that we do not deliver in this area . May i know the reason for this??? It's an govt flat & you are not serving in this address ??? Kindly try to solve my problem & start taking order for this address as i am a regular customer of yours...
Thanks

Dr.Dinesh
[protected]

Hi All,
I have ordered two Large Farmhouse Pizza from Domino's from NIT branch (DPI66189) and Order Number was 515 on 15th Jan 2012 (at 8:11 PM). Pizza delivered well on time but quality was really poor.
There were no toppings inside the pizza and pizza base was over toasted so it was so hard that we can't eat it. Never expected this from Domino's and this is second time we are facing this issue from NIT branch.

Pizza was very very hard to eat and no toppings and cheese. Don't know where to complain as when I call them up and try to talk Manager, he cancelled my call without listing to me. This is harsh behavior from food chain like Domino's.

Please look into it asap.

Thanks
Suresh

i had ordered for a pizza from dominos, details are attached below.

I have had a forgettable experience with this order. The order firstly was late and the pizzas are nothing what dominos are. I have attached the photos of the pizzas, please have a look and let me know if these pizzas are presentable and meet the expectations of a dominos chain.

1. The shape was not round, and poorly presented.
2. The topping and the sauce was not even.
3. The topping was too less and the cheese was very less.
4. The outsides of the pizza was too dry and without sauce and too broad.
5. The pizza was not properly cut. Infact not even cut, it can be seen in the photo.

I can go on. It was a miserable experience. This is the last time i am ordering for a pizza from dominos. My experience with pizza hut for a similar pizza is far better. Please check and ensure you live upto to your standards. If i was dining at the restaurant i would not have accepted the pizzas, or paid for it..



Cdr niladri bose
[protected]@gmail.com, [protected]


DETAILS OF THE ORDER:-

Hi NILADRI BOSE,

Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference.
________________________________________
Dominos Store Address
Dwarka, Shop No. G1 & G2 , Plot No.8,ground Floor, Krishna Tower,sec-12,dwarka,new Delhi - 110075 Ph.no.[protected]/ 28081779 & 28081782, [protected]
Customer Name :
NILADRI BOSE Customer Address :
B 404 PRAKRATI APPARTMENTS DWARKA SECTOR 6 DWARKA NEW DELHI INDIA
Order Number :
422 Time of Order :
1/14/2012 7:48:25 PM Final Total : 450 Payment Type : cash Trace No. : cash-446791
________________________________________
Choco Lava Cake[Qty-2]- Rs. 120
Non Veg Doubles[Qty-1] Crust : Classic Hand Tossed Size : Regular (serves 1) Rs. 280
________________________________________
Net Price : Rs. 400 Taxes : Rs. 50.00 Total Price : Rs. 450.00
________________________________________

Dear sir/mam

I am a resident of Mayur Vihar, Phase-1, Delhi. I was offered coupon booklet by Gurmeet Singh, a representative from dominoes for Rs 399. I bought 5 coupon booklet as i am a big fan of domino's pizza. I am a hosteler in Trichy, Tamil Nadu. Yesterday on 14th Jan 2012, i went to domino's outlet in tillai nagar 1st cross. I gave them the coupon ADV01. I was rejected from the use of the coupon by stating by the manager that it is valid only on selected stores. But when i returned and check the booklet there was no statement stating the same and also Gurmeet singh told me while buying the booklet that it is valid at every outlet of domino's in India.
I would like to know that why i was being denied from the use of coupon booklet when i specially bought them for using them. Their validity is till 31/05/2012. And date of purchase is 24th oct, 2011.
I would like to get detailed information regarding the issue. Also why i am being denied.

HI,My order nos :173 ordered placed at Vishrantwadi ,I ordered for 1 medium size country pizza,1 Mexican green Pizza, and 1 Garlic Bread.

1) I was surprised to see that my home is 4 half km from your store and there is never traffic on this route.Then also pizza was delivered 15 minutes late from the committed time 30 minutes as confirmed.when I call back to your store that its not yet delivered they told we only commit for 3 km .
I was really surprised with reply .he was just giving excuses rather then to confirm with the delivery person

2)Another point was that I asked to delivery double spicy pizza ,However its was a regular taste (no spicy).

3) to get one more surprise In Mexican green there was no mayonnaise .

4) Even they charged Extra 40/- per pizza as what is showing rate og per pizza on online menu

Seriously its really horrible .how this people can do like this .

Can you please help me so that they can learn a lesson,since I thought i should go a fight at the store but what i have proof (Only receipt) ,its not possible that i can take pizza with me............

This is the worst pizza...They are reckless...Their pizza ia like rubber and tastes like mud!!! they are using all old stuffs and then fooling people.

Dear Dominos Tech People or whoever runs that damn website,

I have had the worst experiences ever while ordering on dominos website. If it was just once It would be understandable but If an individual continues to face the same problems again and again. It shows, how the company treats it's customers and value their feedback and have no regards to their problems. The Sahakarnagar online website does not works, the tech people you have hired are a bunch of douche bags, there have been instances where you guys have taken money from my account and not delivered the pizza as the website stopped responding after taking the payment. I WAS A LOYAL CUSTOMER OF DOMINOS AND I THINK ITS TIME FOR ME TO CHANGE!!!!

THIS IS THE ERROR MESSAGE THAT I GET ON DOMINOS WEBSITE

Sorry, requested store is not available currently for online ordering.
Store will call you in couple of minutes to take your order.

I had ordered a pizza alongwith 2 chocolava cakes at 8:37 PM online (order number162 date 11th december 2011),, I received my order 20 minutes late plus incomplete by a guy named Ravinder , I had a conversation with siddhartha, who promised to give me a call back in another 2 minutes, but never bothered to call, and yes after that i got a half eaten cake delivered by Ashok, and I am still waiting for a money back or delivery of the cake. I am not mailing this to you after my first bad experience , actually this is my 3rd in a row from the same place (dominos UGF/RTC 09, Upper ground floor Tower C phase 2), which forced me to mail you.You should check your staff if you claim "Happiness Delivered" as your tag line because 1 bad customer experience can influence several others, because the next thing I am going to do is Put this up on social networking sites and I actually wish My 500-600 friends to get influenced or think twice before calling up dominos.

This was my last order to dominos.

HI,

I recieve atleast 5 SMS/day from dominos. I cannot even block the number because they use Internet service to send this number and each time it comes with new ID (ex: TD-097407, TD-092742). I have never registered for this offer updates and when I have called for my order they have never asked if I would like to have offer updates. They are disturbing my privacy and are using my contact information stored in their database without my consent.

This TD- messages are very irritating and disturbing. Please take some strict action against them.

Regards,
Nishant.

On 4th december I placed an order for 2 pizzas, availing of a coupon with "buy 1 get 1 free" offer. Order number = 245, Server = 229840, Order time = 20.35pm, Delivery time = 21.20 (15 minutes late)

I'm from London, I've lived in Holland and frequented other cities such as Los Angeles, New York and so forth where I've routinely ordered Dominos as I love their pizzas. However, the problems I have faced with Dominos staff at the Versova, Andheri branch in Mumbai, where I've been a frequent customer for over 4 years, is the worst I have ever encountered.

On this particular occasion they challenged my coupon and refused to process the special offers due to self-made rules. When I said it was an email coupon they insisted I print it out. Where in your terms and conditions does Dominos expect a regular customer to make print outs of their email coupons? If that is the case, please do not email me special offer discounts - I did not ask for this in the first place.

Secondly, where in your terms and conditions does it say we have to hand over a coupon to your delivery boy? If that is the case, do not courier any special offers to me - again, I did not ask for your coupons.

Not a single Dominos in any of the countries I have lived in has EVER even asked for a coupon to be handed to a delivery boy, much less called up a customer to argue about it. After a 15 minute argument the staff (Ronnie) says he will provide the second pizza free of charge this one time, as if a favour is bestowed on me.

Coupons issued to customers do not have a usage restriction. As per terms and conditions I can avail of a special offer just by providing the coupon code and validity, which I always do. Also, there is no rule that I can only use a coupon or special offer once, neither am I obliged to hand the coupon over to the delivery boy. If that is the case, please print it on your terms and conditions. If not, then fulfil your discount quietly without making noise.

Franchise owners and staff make up their own rules and regulations and if they are too cheap to process coupons then they should shut shop and go home. It is disgusting to argue with a frequent customer in such a rude manner.

Not only is the Versova branch late in delivery without apology, I have been experiencing other problems since the last 4 years. The staff and Manager are extremely rude and argumentative. If they are late (often) and if the pizza arrives in broken, dislodged pieces, they think it's okay for me as a customer to still pay for the food. If that is the case, it is better you put the pizza slices into an envelope and post it to me - this way you will at least save on delivery costs and won't have to worry about your 30-minute guarantee.

How can I lodge a formal complaint and take my grievance forward? As I work in the media sector I have no problems in showing up at the branch with a camera crew to show other customers how ridiculous Dominos' franchisee services are in India.

Sam
[protected]

I ordered a pizza online on 2nd decemeber 2011 at 10:37 pm...i received a call from someone that my order was wrongly placed..he requested me to wait for 10 min and he will call me again..i didn't receive a call for next 1 hr..i called up and spoke to a manager named ASHRAF, who was courteous and tried to help me but all in vain as it was 12:00 midnight..he requested me not to get irate and he will deliver the pizza tomorrow for free and also return the money which i paid online..i agreed...Then again i received a call from a manager Names BONNIE (employee id- 246971)..He was the most rude, insolent and impertinent guy i have ever encountered..He was not at all courteous and treated me with all disrespect...I have the record of the conversation and my promise was not fulfilled..It is now 3rd December 2011. 20:47 pm i haven't received my payment and order...Worst customer service ever encountered..I want my promise to be fulfilled with my pizzas free and my money back asap..i will sue dominos for not complying to their policies and promise and will drag them to the consumer court...really frustrated with the appaling service...have posted my blogs and will keep doing so and take further action if no action is not taken in 24hrs...You guys are a cheat, pigs and give this of 30 min and false promises...i will always abstain myself from stepping into Dominos and will persuade others to do the same...CHEATERS, LIARS, FRAUDSTERS, IMPOLITE

Manager : BONNIE (Employee id 246971) Bandra, Gandhi Nager Branch (WORST EMPLOYEE AT DOMINOS)


Regards

Vikas Batra
[protected]